The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 222 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

Write Your review

Tell us how The BB Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a relatively small quantity of umbrellas with our logo on the canopy and these guys couldn’t have been more helpful. As a small museum we can’t order huge quantities of anything, which can make ordering bespoke prohibitively expensive. Not with this company though! They kindly and efficiently helped me through the process, their product is of great quality and very well priced. We will certainly use them again.”

Helpful Report

Posted 9 months ago

Dear Kay,Thank you so much for giving The BB Group a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We can't thank you enough for choosing us to fulfill your order for umbrellas with your museum's logo. It means a lot to us that we could be of assistance, especially considering the challenges small organizations like yours face when ordering bespoke items in small quantities. We strive to provide excellent service to all our customers, regardless of the size of their order. We are delighted to hear that you found our team to be helpful and efficient throughout the process. Customer satisfaction is our top priority, and we are glad that we could meet your expectations. Our high-quality products and competitive pricing are testament to our commitment to delivering value to our customers. Once again, thank you for your kind words and support. We look forward to serving you again in the future!

Posted 5 months ago

“Really fast and efficient service, and the end product was great :)”

Helpful Report

Posted 10 months ago

Dear [Reviewer's Name],Thank you so much for your amazing 5-star rating! We are thrilled to hear that you had a fantastic experience with The BB Group. Your satisfaction means the world to us. We are delighted to know that our service was really fast and efficient, and that you found the end product to be great. Providing exceptional service and delivering outstanding results is what we strive for, so your kind words truly motivate us. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon.

Posted 5 months ago

“We had a great experience with Branded Brolly. Keenan and Audrey were extremely accommodating throughout the process. Great communication and we are delighted with the end product. Thanks again!”

Helpful Report

Posted 10 months ago

Thank you so much for giving The BB Group a glowing 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a great experience with Branded Brolly. We are delighted to have had the opportunity to serve you, and we're glad to hear that Keenan and Audrey provided such accommodating and excellent service throughout the entire process. Our team at The BB Group strives to deliver top-notch communication and ensure our clients are satisfied with the end product. Once again, thank you for choosing The BB Group. We value your support and are grateful for your positive feedback.

Posted 5 months ago

“From start to finish the process of branding our business umbrellas was so smooth they double checked with us before going to production which was perfect as we then could personalise with our own Pantone colour instead of the basic colours you get with other business. Would highly recommend them will be using them again in the future!”

Helpful Report

Posted 10 months ago

Dear Lucy,Thank you so much for taking the time to give The BB Group a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a smooth experience with us from start to finish. We always strive to provide top-notch service to our customers, and we're glad we could double-check with you before going to production. It's fantastic that you were able to personalize your business umbrellas with your own Pantone color instead of settling for basic colors offered by other companies. Your recommendation means the world to us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 5 months ago

“Great Mugs!”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of The BB Group! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We couldn't be happier to know that you enjoyed our products and services. Your kind words serve as a great motivation for our team to keep delivering exceptional quality and customer satisfaction. Once again, thank you for choosing The BB Group. We look forward to serving you again in the future.

Posted 5 months ago

“I ordered 50 custom umbrellas from Branded Brolly. I was very happy with the customer service. The team responded to my questions very swiftly, including Jordan and Audrey. The value was also very good. The umbrealls met our expectations and the directors of my company are happy with the purchase. Would recommend.”

Helpful Report

Posted 10 months ago

Dear Sarah,Thank you so much for taking the time to give a 5-star rating! We are thrilled to hear that you were satisfied with your order of 50 custom umbrellas from Branded Brolly. Our team, especially Jordan and Audrey, appreciates your kind words about their quick and efficient customer service. It brings us joy to know that the umbrellas met your expectations and that the directors of your company are happy with their purchase. Your recommendation means a lot to us, and we are truly grateful for your support. Once again, thank you for choosing Branded Brolly. We look forward to serving you again in the future.

Posted 5 months ago

“The level of communication and customer service throughout the ordering process exceeded expectations. The delivery was quick and hassle free and the product was great quality and exactly what we wanted. Would definitely order from them again! 14/10 :D”

Helpful Report

Posted 10 months ago

Thank you so much, Meegan, for your amazing 5-star review! We greatly appreciate your kind words. We're thrilled to hear that our level of communication and customer service exceeded your expectations throughout the ordering process. It's wonderful to know that the delivery was quick, hassle-free, and that the product was of great quality, meeting all your requirements. We couldn't be happier to hear that you had such a positive experience with us. We look forward to serving you again in the future!

Posted 5 months ago

“Very happy with the service and the quality of the products we ordered from BB!! Highly recommended!”

Helpful Report

Posted 11 months ago

Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you are very happy with both our service and the quality of the products you ordered. Your recommendation means a lot to us. It was a pleasure serving you, and we look forward to assisting you again in the future!

Posted 5 months ago

“Fantastic product and service! Can't wait for our next order.”

Helpful Report

Posted 11 months ago

Thank you so much for your 5-star rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with our product and service. We can't wait to serve you again with your next order. Thank you once again for choosing The Branded Brolly.

Posted 5 months ago

“Excellent customer service and prompt delivery.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave a 5 star rating. We truly appreciate your support and feedback. We are delighted to hear that you experienced excellent customer service and prompt delivery with us. We strive to provide the best service and ensure our customers' satisfaction at all times. Your kind words motivate us to continue delivering exceptional service in the future. Thank you once again for your positive review. We look forward to serving you again soon.

Posted 5 months ago

“I am pleased with the entire process of my order. The customer service, quality of product and price are all exceptional. As a repeat customer, I would recommend BB to anyone.”

Helpful Report

Posted 11 months ago

Dear Jo, Thank you so much for your fantastic 5-star rating! We truly appreciate your support and your kind words. We are thrilled to hear that you had a wonderful experience with us. Providing excellent customer service, top-notch products, and fair pricing are always our top priorities. We are grateful for your loyalty as a repeat customer and we are delighted to have your recommendation. Once again, thank you for choosing Branded Brolly. We look forward to serving you again in the future! Best regards

Posted 5 months ago

“Thanks for your service.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave a 5-star rating. We truly appreciate your support and are thrilled to hear that you had a great experience with us.

Posted 5 months ago

“Kristian was very helpful, product was great quality, responsive and overall thoroughly impressed. We will work with again in the future.”

Helpful Report

Posted 11 months ago

Dear Ben, Thank you so much for your fantastic 5-star rating! We greatly appreciate your kind words and feedback. We are delighted to hear that Kristian was very helpful and that you were thoroughly impressed with the product's quality and responsiveness. We take pride in providing top-notch service to our valued customers like you. Thank you once again, and we look forward to working with you again in the future.

Posted 5 months ago

“Thanks for the service! Everything was good.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to give a fantastic 5-star rating! We genuinely appreciate your support and feedback.

Posted 5 months ago

“The service from start to finish was really good. The content of emails was refreshingly engaging. I’ll be placing further orders following such a good experience.”

Helpful Report

Posted 11 months ago

Thank you so much for the 5-star rating! We are really glad to hear that you had a good experience with us from start to finish. We look forward to your further orders :)

Posted 11 months ago

“Keenan was helpful and quick to respond, answering questions, giving quote and altering etc. When we decided to go ahead with our order, Audrey was helpful keeping us in the loop with the production. was advised delivery would be 14th Dec but arrived on 8th Dec. Really good customer service and support, very happy with the service and would recommend.”

Helpful Report

Posted 11 months ago

Thank you so much, Lisa, for your 5 star rating of The BB Group! We're glad to hear that Keenan was helpful and quick to respond and that Audrey was fantastic, keeping you in the loop with production! Even better, you received your order earlier than anticipated! We're thrilled that you had such a great experience, and we appreciate your recommendation.

Posted 11 months ago

“All team members have been great to talk to, sent samples out, really competitive pricing and have kept us informed the whole way, sending pictures of the umbrellas as they have been in production. Amazing service, can't fault them. Definitely would recommend. Big shout out to Keenan and Audrey who have been amazing.”

Helpful Report

Posted 1 year ago

Cheers for the fab review, Caitlin! Delighted you enjoyed our service, prices, and production pics. Big shout-out to Keenan and Audrey for being absolute legends. Thanks for the recommendation, and we look forward to delivering your full order.

Posted 1 year ago

“Delighted with the umbrellas. Great service by Branded Brolly from start to finish. Very quick on calls and emails and all my questions answered by friendly staff. The attention to detail getting our company logo and colour correct was spot on. told 4-6 weeks for delivery and arrived just in time for the rainy season. Kingsman clients seem very happy and would highly recommend and will use again.”

The BB Group 5 star review on 5th December 2023

Helpful Report

Posted 1 year ago

Dear Fabio, Thank you so much for your wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you are delighted with the umbrellas. At Branded Brolly, we always strive to provide exceptional service from start to finish, and we're glad to hear that our team was quick to respond to your calls and emails, answering all your questions. We take great pride in our attention to detail, especially when it comes to getting your company logo and color just right. We're also delighted to hear that your order arrived just in time for the rainy season, as promised. We're glad that your Kingsman clients are happy with the umbrellas, and we sincerely appreciate your recommendation. Thank you once again for choosing Branded Brolly, and we look forward to serving you again in the future!

Posted 5 months ago

“Very happy with our umberellas, amazing quality. Great service by Branded Brolly from start to finish. Very responsive to calls/emails and all my questions. Friendly staff. Great attention to detail getting our colours correct. Delivered on time as promised for our event. Highly recommend and will definitely use again.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star review Debordah! we are so pleased you loved the quality and service from us here at Branded Brolly. We look forward to dealing with you again in the future :)

Posted 5 months ago

“Brilliant service and product - love our branded Brolly's and they will certainly be appreciated by our customers! Special thanks to Keenan and Kristian.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating Declan! We are so pleased to hear that you are satisfied with the service and product of The BB Group. We are sure your customers will love their branded Brolly's!

Posted 1 year ago

The BB Group is rated 5.0 based on 222 reviews