The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 230 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Branded Brolly has been a delight to buy from, the team that was involved are all extremally helpful, friendly and went above and beyond to meet our needs. we will defiantly be ordering again as the final product is beyond our expectations.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating, RK! We are incredibly pleased to hear that Branded Brolly has been a delight to buy from and that our team exceeded your expectations. We appreciate your kind words and look forward to helping you again in the future.

Posted 1 year ago

“The Team at Branded Brolly were absolutely fantastic! They were quick to respond and friendly and made every effort to make sure our delivery arrived on time (which it did!) even with very little notice. But most importantly, everyone loves the umbrellas. 10/10!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly! We appreciate your kind words and are glad that the delivery arrived on time and with such little notice.

Posted 1 year ago

“Service was fast, really friendly and helpful communication. Would absolutely order again and recommend their services”

Helpful Report

Posted 1 year ago

Thanks so much for the wonderful review, Lauren! Pleasure working with you

Posted 1 year ago

“Excellent service from Jordan and the rest of the team. I ordered 25 umbrellas for my local football team, and the staff at Branded Brolly continuously kept me up to date. They created the design and checked with me throughout to get my thoughts. Fantastic service and fantastic quality, really happy with the umbrellas.”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind 5 star rating. We are glad to hear you experienced excellent service from Jordan and the rest of the team. Thank you!

Posted 1 year ago

“Brilliant service and excellent quality branded umbrellas! Will be using again.”

Helpful Report

Posted 1 year ago

Thank you Katie for giving us a 5 star rating for Branded Brolly! We are delighted that you are happy with the brilliant service and excellent quality branded umbrellas that we provide. We look forward to seeing you again soon!

Posted 1 year ago

“Jordan was great and the product was exactly what we wanted. Thank you!”

Helpful Report

Posted 1 year ago

Thank you Nina, we really appreciate your feedback and we are so glad to hear Jordan was able to get you exactly what you wanted :)

Posted 1 year ago

“This is my third time using Branded Brolly and I haven't been disappointed. From the customer service, right down to the products they always deliver!”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Liam! We are thrilled to hear that you have been pleased with the level of service from Branded Brolly on not just one occasion! We look forward to seeing you again soon in the hopes of providing you with a rewarding experience.

Posted 1 year ago

“Jordan and the team at branded brolly provided excellent customer service from start to finish! Super happy with the products delivered and the help we received in creating them.”

Helpful Report

Posted 1 year ago

Thank you so much, Albie, for your 5-star review! We're so glad to hear that you had such a positive experience with Jordan and the team at Branded Brolly. We pride ourselves on providing excellent customer service and we're happy to hear that the products delivered met (or exceeded!) your expectations! Thanks again for your review.

Posted 1 year ago

“Chay was really helpful, friendly and seriously responsive, catering to an urgent query and fulfilling all requirements very quickly. Excellent service and excellent product. Our team love the brollies!!! Perfect timing for the weather too. :)”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Fi! We're glad you received great service from Chay and that you and your team love the brollies! We especially appreciate your kind mention of the perfect timing for the weather, that was certainly a plus! :)

Posted 1 year ago

“Excellent quality product. Longish lead times due to print facility location but we were updated along the way. A few snags were ironed out quickly and with exemplary customer service.”

Helpful Report

Posted 1 year ago

Thank you Louise for your 5 star rating for Branded Brolly! It's great to hear that any snags were quickly resolved with exemplary customer service. Thank you again for your kind words!

Posted 1 year ago

“Good service. Good communication. Happy with the products I have received.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating for Branded Brolly! We are delighted that you had a good experience with us and were pleased with the products you received. It's great to hear such positive feedback about our excellent service and communication--we really appreciate it!

Posted 1 year ago

“Great service, good quality product.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of The BB Group! We truly appreciate your support and are thrilled to hear that you had a great experience with us. "Great service, good quality product" is exactly what we strive for here at The BB Group. We work hard to ensure that our customers receive outstanding service and top-notch products that meet their expectations. Once again, thank you for choosing us and taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 9 months ago

“High quality umbrellas with a great customer service”

Helpful Report

Posted 1 year ago

Thank you so much for giving The BB Group a glowing 5-star rating! We appreciate your kind words and are thrilled to hear that you had a fantastic experience with us. Our team at The BB Group strives to provide high-quality umbrellas along with exceptional customer service, so it's incredibly fulfilling to know that we have met your expectations. Your satisfaction is our top priority, and it's encouraging to receive such positive feedback. Once again, we sincerely appreciate your support and trust in our products and services. Should you have any further inquiries or require assistance in the future, please feel free to reach out to us. We are always here to help! Wishing you a wonderful day ahead!

Posted 9 months ago

“Keenan was really helpful and made the process of ordering very smooth. Great quality products delivered quickly - would recommend!”

Helpful Report

Posted 1 year ago

Hi Melissa,Thank you so much for your fantastic 5-star rating of The BB Group! We truly appreciate your support and recommendation. It's great to hear that Keenan provided excellent assistance and made your ordering process seamless. We pride ourselves on delivering top-quality products promptly, and we're glad we could meet your expectations. Thanks again for choosing The BB Group, Melissa. We cannot wait to serve you again in the future!

Posted 9 months ago

“Keenan was really helpful and made the process of ordering very smooth. Great quality products delivered quickly - would recommend!”

Helpful Report

Posted 1 year ago

Dear Melissa,Thank you so much for your 5-star rating of The BB Group! We really appreciate your feedback and recommendation. We're thrilled to hear that Keenan was able to assist you and make the ordering process smooth for you. Providing exceptional service is always our top priority. We pride ourselves in delivering great quality products, and we're delighted to know that you were satisfied with your order. Our team works diligently to ensure quick and efficient delivery. Thank you once again for choosing The BB Group and for taking the time to share your positive experience. We hope to serve you again in the future!

Posted 9 months ago

“Asked for a quick turnaround on ordering and this was kindly sorted out for us. Good product, lovely colours, very pleased with printing and the over all quality. Will use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of The BB Group! We greatly appreciate your taking the time to share your positive experience with us. We were thrilled to have been able to accommodate your request for a quick turnaround on ordering, and we're glad to hear that we could provide a solution that worked for you. It's always our aim to meet our customers' needs promptly and efficiently. We're delighted that you are pleased with the good product, lovely colours, printing quality, and overall quality of our offerings. Your satisfaction is extremely important to us, and it's always fulfilling to hear that we've met your expectations. We genuinely appreciate your support and your intention to utilize our services again in the future. We can't wait to serve you and provide you with a similarly satisfying experience. If you have any further questions or require any assistance, please don't hesitate to reach out. Thank you once again for choosing The BB Group!

Posted 9 months ago

“Very impressed. Called with a requirement for branded umbrellas needed within 3 days. Quote came straight back, with no rush fees and on-time delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating! We truly appreciate your feedback and are thrilled to hear that you were very impressed with our services at The BB Group. We pride ourselves on providing prompt and efficient service to our valued customers, and we are delighted that we could meet your requirement for branded umbrellas within 3 days. Our team strives to deliver exceptional customer satisfaction by offering fast turnaround times, competitive pricing, and reliable on-time delivery. Your words of appreciation mean a lot to us, and we are grateful for the opportunity to serve you. Please don't hesitate to reach out if you have any further needs or if there's anything else we can assist you with. We value your trust in us and look forward to serving you again in the future. Thank you once again for choosing The BB Group.

Posted 9 months ago

“Very professional and helpful, the quality of the product was superb and the price was so reasonable compared to other companies. Would definitely use them again and recommend them to everyone”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of The BB Group! We are thrilled to know that you found our services to be very professional and helpful. We take great pride in delivering a high-quality product that exceeds our customers' expectations, and we're delighted that you found the quality of our product to be superb. Moreover, we strive to provide our services at the most reasonable prices possible, and we're thrilled that you found our pricing to be competitive compared to other companies. Thank you for expressing your intention to use our services again in the future. We look forward to serving you again and exceeding your expectations once more. We also appreciate your willingness to recommend The BB Group to everyone. Your support means the world to us, and we can't thank you enough for spreading the word about our services. If you ever need any assistance, please don't hesitate to reach out to us. We're here to help.

Posted 9 months ago

“Needed some umbrellas with branding done within a very tight deadline. Keenan and the team were absolutely great help and got the order to us on time. The quality of the items are also super!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of The BB Group! We greatly appreciate your positive feedback and support. We are thrilled to hear that our team, led by Keenan, was able to assist you in designing and delivering branded umbrellas within a tight deadline. Ensuring that our clients receive their orders on time is always our top priority. Moreover, we are delighted that you are pleased with the quality of the items. Your satisfaction means the world to us. We deeply value your business and look forward to serving you again in the future.

Posted 9 months ago

“Keenan was really helpful throughout the process, offering support and product suggestions. Turnaround time from approving artwork to delivery was super fast. We are extremely pleased with the end result and so are our customers!”

Helpful Report

Posted 1 year ago

Thank you so much for giving The BB Group a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Keenan was delighted to provide you with exceptional support and valuable product suggestions throughout the process. We take pride in our quick turnaround time, ensuring that your approved artwork was delivered to you promptly. We are ecstatic that you and your customers are extremely pleased with the end result. Thank you again for choosing The BB Group, and we look forward to serving you in the future!

Posted 9 months ago

The BB Group is rated 5.0 based on 230 reviews