The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 222 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic communication as soon as I placed my order, even went above and beyond to achieve a very fast turnaround for me. Very good!”

Helpful Report

Posted 6 months ago

Dear Richard,Thank you so much for your glowing 5-star rating of The BB Group. We truly appreciate your feedback and are thrilled to hear that you were satisfied with our service. It's fantastic to know that our communication met your expectations right from the moment you placed your order. We always strive to go above and beyond for our customers, and we're delighted that we could achieve a very fast turnaround for you. Your satisfaction is our top priority, and we're glad that we were able to provide you with a very good experience. We hope to have the pleasure of serving you again soon.

Posted 5 months ago

“Great communication from the team throughout and the order process was made so easy for us.”

Helpful Report

Posted 6 months ago

Thank you so much for your amazing 5-star rating of The BB Group! We truly appreciate your support and taking the time to share your experience with us. We are thrilled to hear that our team's communication and the order process made things easy for you. Providing exceptional customer service is one of our top priorities, and your kind words reaffirm our efforts. Once again, thank you for choosing The BB Group. We look forward to serving you again in the future!

Posted 5 months ago

“Great team willing to go the extra mile, and the quality of the brolly's are fantastic. The design, production and shipping process was smooth and very easy. Would highly recommend and will be ordering from them again. Thank you!”

Helpful Report

Posted 6 months ago

Dear Kate,Thank you so much for your generous 5-star rating of The BB Group! We are thrilled to hear that you had a fantastic experience with us. We take pride in our team who is always willing to go the extra mile to ensure customer satisfaction. We are also delighted that you loved the quality of our brolly's and found the design, production, and shipping process smooth and easy. It brings us immense joy to know that our products and services met your expectations. Your glowing recommendation means the world to us, and we sincerely appreciate your support. We look forward to serving you again in the future. Thank you once again!

Posted 5 months ago

“BB was a fantastic company to work with. I had a very short deadline for my umbrella request and they found a way to meet my requirement. I would highly recommend this company and will be using them again. Thank you Keenan and the team for all your help.”

Helpful Report

Posted 6 months ago

Dear Amy,Thank you so much for awarding The BB Group a perfect 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with our company. It brings us immense joy to know that we were able to assist you with your urgent umbrella request, despite the tight deadline. Our team is dedicated to going above and beyond to meet our clients' needs, and we're delighted that we could fulfill your requirements. Your kind recommendation means the world to us, and we are grateful for your trust in our services. Rest assured, we'll continue to provide exceptional assistance whenever you need us. Once again, thank you for choosing The BB Group. We look forward to serving you again!

Posted 5 months ago

“Customer service was very good - friendly on the phone and very helpful plus regular email updates so that you always know what stage your order is at.”

Helpful Report

Posted 6 months ago

Dear Katy, Thank you so much for taking the time to rate The BB Group with 4 stars. We truly appreciate your feedback! We're thrilled to hear that you had a positive experience with our customer service. Providing a friendly and helpful service is of utmost importance to us, and we're glad to know that we could meet your expectations. We also strive to keep our customers informed, which is why we send regular email updates regarding the progress of your order. It's great to know that this feature has been helpful to you. Once again, thank you for your kind words and for choosing The BB Group. Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!

Posted 5 months ago

“Brilliant services and professional looking umbrellas!! Thank you Keenan!”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of The BB Group! We greatly appreciate your feedback and are thrilled to hear that you found our services brilliant and our umbrellas professional looking. At The BB Group, we strive to provide top-notch services and high-quality products to our customers, and it is truly rewarding to know that we have met your expectations. We'll make sure to pass on your kind words to Keenan, who played a part in making your experience with us exceptional. Once again, thank you for choosing The BB Group. Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out to us. We'd be more than happy to assist you.

Posted 5 months ago

“Quality exactly as explained and expected... really good response on customer service, price was competitive and the deadline met for a specific event. I would definitely return to the same place for further orders.”

Helpful Report

Posted 7 months ago

Thank you so much, Ian, for your fantastic 5-star rating of The BB Group! We greatly appreciate your feedback and we're thrilled that you had such a positive experience with us.We're delighted to hear that the quality of our service met your expectations and that you were pleased with our customer service and competitive pricing. It's also great to know that we were able to meet your specific event deadline. At The BB Group, we strive to provide top-notch quality and excellent customer service, and it's always rewarding to receive such positive feedback. We would be more than happy to assist you with any future orders you may have. Thank you once again, and we look forward to serving you in the future!

Posted 5 months ago

“Great brollies and great service. Helpful throughout and got the finished product completed quickly for the start of our season. Very happy customers. Will use again for sure and recommend highly.”

Helpful Report

Posted 7 months ago

Dear Wellington,Thank you so much for your fantastic 5-star review of The BB Group! We truly appreciate your kind words and are delighted to hear that you found our brollies and service to be great. We strive to provide helpful assistance throughout the process, and we're thrilled that we could meet your expectations by completing your finished product quickly for the start of your season. Knowing that you are very happy with your experience as our customers is incredibly rewarding for us. We want you to know that it would be our pleasure to serve you again in the future, and we genuinely appreciate your high recommendation. Your satisfaction is our top priority, and we look forward to assisting you with any future needs. Thank you once again for choosing The BB Group and for taking the time to share your positive feedback. We are honored to have you as a satisfied customer!

Posted 5 months ago

“Ordered 25 gold umbrellas. Really great experience when choosing which option & design to go for as well as perfect communication throughout. Delivery arrived quickly and good quality products.”

Helpful Report

Posted 7 months ago

Thank you so much, Georgia, for your fantastic 5-star rating! We are absolutely thrilled to hear that you had a really great experience with The BB Group. It's wonderful to know that choosing the right option and design for your 25 golf umbrellas was a breeze, and that our communication with you was spot on. We are delighted that the delivery arrived swiftly and that you were pleased with the high quality of our products. Your satisfaction is our utmost priority, and we appreciate you taking the time to share your positive feedback with us. We look forward to serving you again in the future!

Posted 5 months ago

“Amazing customer service and lead times. Great communication during the process.”

Helpful Report

Posted 7 months ago

Dear Sonny,Thank you so much for taking the time to rate The BB Group with five stars! We truly appreciate your feedback and are thrilled to hear that you had an amazing experience with us. It is our utmost priority to provide exceptional customer service and deliver on time, and we are delighted that you found our communication during the process to be great. We strive to go above and beyond for every customer, and your satisfaction means the world to us. Once again, thank you for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 5 months ago

“The team were really great at meeting a request under short notice and producing a high quality product that we could give to our customers at an upcoming event. The response rates and check in's from the team were really helpful as well as transparency of the order timelines.”

Helpful Report

Posted 7 months ago

Thank you so much for your outstanding 5-star rating of The BB Group! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. It's fantastic to know that our team exceeded your expectations by delivering a high-quality product within a short notice. We understand the importance of meeting deadlines and ensuring customer satisfaction. Moreover, we're glad that our prompt response rates and regular check-ins proved helpful in keeping you informed about the progress of your order. We value your feedback and appreciate you taking the time to share your thoughts. We're committed to continuously improving our services and delivering the best experience to our valued customers like you. Thank you once again for choosing The BB Group. We look forward to serving you again in the future!

Posted 5 months ago

“Really happy with the service, quality of the product and delivered ahead of our expectations.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic five-star review of The BB Group! We really appreciate your kind words and feedback. We are thrilled to hear that you are really happy with our service, quality of the product, and that we managed to exceed your expectations by delivering ahead of schedule. It brings us great joy to know that we've provided you with an excellent experience. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our business. Should you need any assistance in the future, please don't hesitate to reach out to us. Once again, thank you for choosing The BB Group and for taking the time to share your positive experience. We look forward to serving you again in the future.

Posted 5 months ago

“The team at Branded Brolly are amazing. so helpful and our order was processed very quickly. They take the time to make sure you get exactly what you want. Would highley recommend this company for branded products.”

Helpful Report

Posted 7 months ago

Dear Creed-Miles,Thank you so much for your 5 star rating of The BB Group! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. The team here at Branded Brolly is truly amazing and we are dedicated to providing excellent service to our customers. We always strive to be helpful and ensure that your order is processed quickly and accurately. Your recommendation means a lot to us and we are glad that we were able to meet your expectations. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again for choosing Branded Brolly for your branded products!

Posted 5 months ago

“Keenan and the team have been absolutely brilliant! The customer service has been exceptional. Fast response time, friendly and incredibly helpful. We ordered the City Walker Pro umbrellas to use at our Wedding Venue. They look fantastic and are exactly as we'd hoped. I highly recommend them. Thanks Keenan! Thank you Keenan.”

Helpful Report

Posted 7 months ago

Dear Christina,Thank you so much for your kind words and your amazing 5-star rating of The BB Group! We are thrilled to hear that you had a fantastic experience with our team, especially Keenan. Keenan and the team have been absolutely brilliant! We pride ourselves on providing exceptional customer service, and we are delighted to hear that we were able to assist you promptly, in a friendly manner, and with great helpfulness. We are thrilled that the City Walker Pro umbrellas you ordered for your wedding venue turned out exactly as you had hoped and that they look fantastic. Your recommendation means the world to us, and we appreciate your trust in our products. Thank you once again for your support and for choosing The BB Group. We are grateful for customers like you, and we look forward to serving you again in the future!

Posted 5 months ago

“Kristian was great, got my order processed super quickly. Items turned up on the day as expected and look great. Very happy. Thanks to Kristian team .”

Helpful Report

Posted 7 months ago

Dear Richard,Thank you so much for your 5-star rating of The BB Group! We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with us. Kristian was truly exceptional in processing your order swiftly, and we are glad that the items arrived on time and met your expectations. Your satisfaction is our utmost priority, and we are thrilled to know that you are very happy with your purchase. Once again, thank you for choosing The BB Group, and we look forward to serving you for all your future needs.

Posted 5 months ago

“All the team were fantastic - attentive, supportive, warm and friendly, we're delighted with the end product!”

Helpful Report

Posted 8 months ago

Dear Gavin,Thank you so much for awarding The BB Group with a brilliant 5-star rating! We are thrilled to hear that your experience with us was exceptional. We truly appreciate your kind words about our team. It means the world to us that you found them fantastic, attentive, supportive, warm, and friendly. We always strive to provide excellent customer service, and your feedback reassures us that we are doing just that. We are delighted that you are happy with the end product of our services. Customer satisfaction is our ultimate goal, and your satisfaction is our biggest reward. Thank you once again for your kind rating and for choosing The BB Group. We look forward to serving you again in the future.

Posted 5 months ago

“Ordered 25 of the auto open executive gold umbrellas from Branded Brolly, they look great, good quality, and easy ordering process. Everyone I spoke to was super friendly and helpful! Will certainly be ordering again when all my colleagues start pinching them!”

Helpful Report

Posted 8 months ago

Dear Kieran,Thank you so much for taking the time to give The BB Group a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We are delighted that you found our auto open executive gold umbrellas to be great in quality and appearance. Our team takes pride in delivering products that meet our customer's high standards. We are also glad that our ordering process was easy for you, and that our friendly and helpful staff made your experience even more enjoyable. Rest assured, we would be more than happy to assist you again when you need to restock your umbrellas. We value your continued support and look forward to serving you and your colleagues in the future.

Posted 5 months ago

“Branded Brolly were amazing and easy to deal with. Jordan was easy to contact and helped out with the design and manufacturing of our umbrellas. I had extremely high expectations and I was still blown away by the result. I will be using again and definitely recommend to everyone”

Helpful Report

Posted 8 months ago

Dear Ben,Thank you so much for giving The BB Group a fantastic 5-star rating! We truly appreciate your kind words and are delighted to hear that you had an amazing experience with Branded Brolly. We're thrilled that Jordan was easily accessible and provided excellent support throughout the design and manufacturing process of your umbrellas. Meeting your high expectations and still blowing you away with the final result is what we strive for with every client. We're grateful for your recommendation and we look forward to serving you again in the future. Should you need anything at all, please do not hesitate to reach out.

Posted 5 months ago

“We had just a couple of weeks to turn around some branded umbrellas for an event and Keenan and the team at Branded Brolly sorted us out! They look great and are great quality. Wouldn't hesitate to order from them again.”

Helpful Report

Posted 8 months ago

Thank you so much, Sophie, for your amazing 5-star rating of The BB Group! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are truly delighted that we could assist you with the branded umbrellas for your event within such a tight timeframe. Keenan and the team at Branded Brolly always strive to deliver exceptional service and high-quality products. We are glad to know that the umbrellas turned out exactly as you wanted and that you were satisfied with their great look and quality. It was a pleasure serving you, and we would be more than happy to assist you with any future orders.

Posted 5 months ago

“Keenan was great from start to finish. We had a very tight schedule and he helped to ensure they were delivered before our deadline date! Would definitely recommend.”

The BB Group 5 star review on 18th March 2024

Helpful Report

Posted 8 months ago

Thank you, Holly, for the fantastic 5-star rating of The BB Group! We appreciate your kind words and recommendation. Keenan was exceptional throughout the entire process, ensuring that we met your tight schedule and delivered before the deadline. We're thrilled to have provided you with excellent service. Thank you once again for choosing The BB Group!

Posted 5 months ago

The BB Group is rated 5.0 based on 222 reviews