Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.74

4.7 Rating 504 Reviews

94 %

of reviewers recommend Boxxco

4.7

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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269

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are not the best out there, small details make a big difference”

Helpful Report

Posted 1 day ago

“Overall pleased with my several purchases, a few non specific lego display cabinets and a few model specific. I had one issue of some cut-outs not in the correct place but a suitable replacement part was sent immediately.”

Helpful Report

Posted 6 days ago

Dear Michelle, Thank you for your valuable 4-star review of Boxxco! We’re delighted to hear that you're pleased with your purchases and appreciate your understanding regarding the cut-out issue. We apologise for any inconvenience this caused and are happy to hear our team was able to rectify this for you. Your feedback is important to us and helps us improve further! Best wishes, The Boxxco Team

Posted 6 days ago

“Sadly when our LEGO Rivendell display case arrived, one of the corners on the base was cracked. Fortunately it’s at the back and can’t be seen. We never reported this because it was incredibly well packaged and we desperately needed to incase this intricate piece Lego because ours cats were destroying it. We are so glad we paid extra for the picture backdrop. It’s looks amazing and definitely worth the extra money.”

Helpful Report

Posted 1 week ago

Dear Kelly, Thank you for your thoughtful 4-star review of Boxxco! We’re so glad to hear that you are able to enjoy your LEGO Rivendell display case despite the minor damage. However, our customer care team would have been more than happy to resolve this issue. Your feedback is greatly appreciated, and we hope to serve you again in the future! Best Wishes, BOXXCO

Posted 6 days ago

“Arrived well packaged and every piece well protected. Good service and I would order again from Boxxco. Had to ring with a query once I'd ordered and they were very helpful”

Helpful Report

Posted 2 weeks ago

Dear Julie, We're glad to hear that your order arrived well packaged and that our customer service team was able to assist you effectively. Your willingness to order from us again truly means a lot! Best wishes, The Boxxco Team

Posted 2 weeks ago

“Good case easy enough to build. One corner of a panel was broke but didn't prevent from building.”

Helpful Report

Posted 2 weeks ago

Dear Grant, Thank you for your thoughtful 4-star review of Boxxco! We're glad to hear you found the case easy to build. We're sorry to learn about the broken corner of the panel, but we're happy it didn't hinder your assembly experience. I would recommend contacting the customer care team at support@boxxco.co.uk Best wishes, The Boxxco Team

Posted 2 weeks ago

“The case is amazing, easy to put together and really makes my Lego set stand out with the printed background. I did have an issue with a damaged lid and scratched front panel but this was quickly resolved and a replacement sent out.”

Helpful Report

Posted 1 month ago

Dear Reviewer, Thank you for your wonderful 4-star review of Boxxco! We’re delighted to hear that you’re enjoying the case and that it enhances the look of your Lego set with the printed background. It’s great to know that our assembly process met your expectations! We sincerely apologize for the issues you encountered with the lid and panel but are glad our team could quickly resolve them for you. Your feedback is invaluable in helping us improve our products and services. We appreciate your support and hope to serve you again soon! Best wishes, The Boxxco Team

Posted 1 month ago

“Case is great and was well protected and the fit and finish is great. I chose the ones with pictures and they also look great the only thing I would suggest is instructions for each as the stands I got look like they are two types and was a little confusing. Given the price I think a sheet of A4 with specific instructions on each case isnt much to ask for.”

Helpful Report

Posted 1 month ago

Dear John, Thank you for your thoughtful 4-star review of Boxxco! We're thrilled to hear that you’re pleased with the quality of the case and its fit and finish. Your feedback regarding the instructions is invaluable, and we appreciate your suggestion for providing clearer guidance on the stands. We’re committed to enhancing our customer experience and will certainly take your comments into consideration. Thank you for your support, and we hope to serve you again soon! Best wishes, The Boxxco Team

Posted 1 month ago

“Speedy service, good product, really well packaged.”

Helpful Report

Posted 1 month ago

Dear John-paul, Thank you for your wonderful 4-star review of Boxxco! We're pleased to hear you experienced speedy service and found our product to your liking. It's also great to know that you appreciated the packaging! Your feedback is invaluable to us, and we aim to keep improving. We look forward to welcoming you back soon! Best wishes, The Boxxco Team

Posted 1 month ago

“The cases from Boxxco are magnificent. Easy to assemble. The parts are made from high quality materials. The down side is the shipping to the U.S. $80.00 to ship a case is pretty steep. Just a tip, figure out what cases you want and order all at once to save on shipping.”

Helpful Report

Posted 1 month ago

Dear Robert, Thank you for your wonderful 4-star review of Boxxco! We’re thrilled to hear that you find our cases magnificent and easy to assemble. It's great to know that you appreciate the high quality of our materials. We understand your concerns regarding shipping costs to the U.S. and appreciate your tip to order all at once to save on shipping! Your feedback helps us improve our service. Thank you for your support, and we look forward to serving you again soon! Best wishes, The Boxxco Team

Posted 1 month ago

“I found the customer service to be excellent. When it came to the box itself, I found assembling the box very challenging. The screws are tiny and difficult to handle making them a bit longer would make a big difference. It's a job that definitely needs more than one pair of hands The result however is very attractive and surprisingly robust.”

Helpful Report

Posted 1 month ago

Dear Carol, Thank you for your thoughtful 4-star review of Boxxco! We're very pleased to hear that you found our customer service to be excellent. Your feedback about the assembly challenges is truly valuable to us, and we understand that those tiny screws can be tricky to handle. We'll definitely take your suggestion about making them longer into consideration. It’s fantastic to know that, despite the assembly challenges, you found the box to be attractive and robust. Your satisfaction means a lot to us! Thank you for your support, and we hope to assist you again in the future! Best wishes, The Boxxco Team

Posted 1 month ago

“Waited an age for the arrival of the Saturn V cabinet. More attention should be given to the instructions, perhaps specific to the actual purchase. Also, it should be made clearer to remove ALL protective plastic covers and not just the obvious ones. Their customer service is quick to respond and helpful.”

Helpful Report

Posted 1 month ago

“Excellent product. Came we'll packed. Only downside is the screws. Why flat heads? Makes it fiddly. Use Philips PH heads. Flat heads went out of fashion years ago. I fitted all the joining blocks to the perspex first. Did not need anyone else to help that way.”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your thoughtful 4-star review of Boxxco! We're glad to hear that you found our product to be excellent and well-packed. Your feedback about the screws is greatly appreciated, and we understand how the flathead design can be a bit fiddly. We'll definitely take your suggestion into consideration for future improvements. It's fantastic that you managed to fit all the joining blocks to the perspex on your own—what a great way to tackle the assembly! Your insights are invaluable to us, and we look forward to continuing to provide you with quality products. Best wishes, The Boxxco Team

Posted 1 month ago

“Delivery was within the time expected. Item was well wrapped and arrived undamaged in transit. Unfortunately the two printed panels were both scratched. Boxxco responded to my email next day and promised to send replacements. At the time of writing this review I haven't received the replacement panels but confident I will.”

Helpful Report

Posted 1 month ago

“A very good display case. Unfortunately one panel was scratched but Boxxco offered to send a replacement panel free of charge. Very impressed.”

Helpful Report

Posted 1 month ago

“Ordered between Christmas and New Year so delay on delivery. All delivered fine, could have done with a bit more communication and updates on the order if anything.”

Helpful Report

Posted 1 month ago

Dear Jackie, Thank you for your thoughtful 4-star review of Boxxco! We appreciate your understanding regarding the delivery delays during the busy holiday period. We’re glad to hear everything arrived in good condition. Your feedback about the communication is very important to us, and we’ll work on improving our updates for future orders. We strive for transparency and want you to feel informed every step of the way. Thank you for choosing us, and we hope to serve you again soon! Best wishes, The Boxxco Team

Posted 1 month ago

“The case itself is okay it was just trying to fix it together with no proper instructions or what we were doing would be nice also if they included the screwdriver as I know other companies do just would be better with better instructions as we head to watch a YouTube video to understand how we will put in this thing together so not a great start”

Helpful Report

Posted 1 month ago

Dear Helen, Thank you for your honest 4-star review of Boxxco! We're glad to hear that you found the case to be okay, but we apologize for the inconvenience regarding the assembly instructions. We understand that clear guidance is essential for a smooth setup, and we appreciate your feedback on the need for better instructions and a screwdriver included in the package. It's great to know you found alternative resources like YouTube helpful, but we want to ensure a seamless experience for our customers from the start. Your comments will help us enhance our product offerings moving forward. Thank you again for your insights, and we hope to serve you better in the future! Best wishes, The Boxxco Team

Posted 1 month ago

“Great box for putting your special Lego models in. Only a bit complicated putting together.”

Helpful Report

Posted 2 months ago

Dear Jeffrey, Thank you for your great 4-star review of Boxxco! We're delighted to hear that you found our box perfect for showcasing your special LEGO models. We appreciate your input regarding the assembly—it can indeed be a bit tricky at times! Your feedback helps us improve our products for an even better experience. We hope you continue to enjoy your box for many builds to come! Best wishes, The Boxxco Team

Posted 1 month ago

“Recently bought this case for my husbands Jaws Lego. Only one negative thing is that the bit where the Lego sits hasn’t the space for the 2 bits circled in the photo. The Lego isn’t snug but it’s not as though you wouldn’t have the 2 Lego pieces not attached.”

Helpful Report

Posted 2 months ago

“Well designed and well-made quality display, I would like to see more of the wall mounted backgrounds as they look great and help with the storage issues”

Helpful Report

Posted 3 months ago

Dear Matt, Thank you for your fantastic 4-star review of Boxxco! We’re delighted to hear that you appreciate the design and quality of our display. Your suggestion for more wall-mounted backgrounds is noted, and we’re always looking for ways to enhance our offerings, especially when it comes to helping with storage issues. We truly value your feedback and your support, and we look forward to bringing more exciting products your way! Best wishes, The Boxxco Team

Posted 1 month ago

“Excellant quality and arrived well within two weeks of ordering. Easy to assemle and looks great.”

Helpful Report

Posted 4 months ago

Boxxco is rated 4.7 based on 504 reviews