Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.74

4.7 Rating 503 Reviews

94 %

of reviewers recommend Boxxco

4.7

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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269

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 weeks to deliver, two failed delivery dates passed to then be told wrong courier picked it up. Poor customer service for an expensive flimsy case. Arrived with damaged fixings which took another 4 days to arrive before I could finish building case.”

Helpful Report

Posted 1 month ago

“Wish I could 0 stars. Finally got a chance to open the package and put my display together and it was missing 4 of the screws. Granted it has been 7 months, but they did not just disappear from inside of the carton. They want me to purchase the replacement parts, which would not be a problem, but freight to the US is $50+. Great customer service Boxxco!!!”

Helpful Report

Posted 5 months ago

Hi Suzanne, We are ever so sorry to see your review. I can see that a gesture of goodwill was offered by one of my colleagues as well as a further discount by my management for the dispatching of fixings. Unfortunately due to high shipping costs and the nature of time since the complaint was brought forward this is all we could offer. I do apologise for any inconvenience caused and would love to chat further. Kind Regard Boxxco

Posted 5 months ago

“I received a large display case for my Lego titanic model for my birthday from my wife. It was very well packaged but unfortunately when I unpacked it a piece had a corner broken off it. When I contacted BOXXCO they said they had a 48 hours returns for damage policy and I would need to purchase a replacement at a cost £30. This I did but the replacement part did not have the holes required and after contacting BOXXCO again I was sent a second replacement part. I was disappointed by their damage policy as I later found out it is contrary to the Consumer’s Act and I was entitled under law to replacement at no cost to myself. I will not purchase from BOXXCO agin as their are much better alternatives on the market”

Helpful Report

Posted 7 months ago

“I suspect the boxes are probably very nice but they use Evri to ship their products so unsurprisingly it never arrived. As a tip, if you ever need to dispose of a body, just send it via Evri, you’ll never see it again. Severely disappointing, let’s hope I at least get a refund.”

Helpful Report

Posted 8 months ago

“Company has a 48 hour check period for their product. (I haven`t unboxed it as I was still building), the panel broke off its edges when I removed the protective foil.. But since it happened after 48 hours, they would want to charge me extra fee to replace it.. Completely shambles...”

Helpful Report

Posted 9 months ago

“Despite several chase,s in regards to a purchase ordered 13th Feb 2024 of 3 display cases, I have now been told, Sorry Machine Broke, then Sorry went to wrong address, then Sorry we are trying to reschedule your Delivery,,,,very poor customer service, and just excuse after excuse and I have now requested a full and immediate refund - Will not procure from this company again.”

Helpful Report

Posted 1 year ago

“Ordered a display case custom made came after 2 weeks not a problem with that as had to be bespoke, turned up without some fittings needed for an event . Made several calls and e mails but customer service said they sent out over a week ago but still nothing, charity event passed and disappointed”

Helpful Report

Posted 1 year ago

“Purchased the Lego Jurassic park set. When unboxing found the background had been scratched, so immediately took pictures and sent a email to there support. Still awaiting a reply after sending 2 emails”

Helpful Report

Posted 1 year ago

Thank you so much, Shaun, for taking the time to let us know about your experience with Boxxco. We are truly sorry that you faced an issue with the Lego Jurassic Park set. Your feedback is extremely important to us and appreciated. We apologize that it took us longer than expected to get back to you! I can see that a replacement was offered on the 5th of September but we have not heard back from you yet. If you wish to discuss this further please do get back in touch. Many thanks BOXXCO

Posted 1 year ago

“Items are good quality. Issue is with delivery. First order was sent out when I sent an email asking where it was 2 weeks after the order was placed. Second order I sent the email 3 weeks after order was placed, reply was it was going to be sorted that day. It took 3-4 days to be posted. Your website says delivery in 1-2 weeks. An obvious lie. It would be helpful to put the Lego number on each set. I bought 5 sets and now have to work out which is which”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to give us your detailed feedback, Jason! We really appreciate it. We apologize for the delays when it came to your orders. We do advise 1-2 weeks delivery as standard, but that we were experiencing a small delay at this time due to moving premises. This was mentioned on our website. Regarding labeling the different components with the Lego model number, I will pass this on to our production team. Many thanks and apologies for any inconvenience caused, BOXXCO

Posted 1 year ago

“Very bad experience with this company. It took a full 3 weeks for my display case to arrive. It was missing the fixings as well as the personalised sticker that I ordered. It is now coming up to 2 weeks since I let them know that the pieces are missing and they have still not dispatched the items. I contacted them multiple times before writing this review to allow them time to respond, but they just don't seem to care. I have a pile of huge pieces of perspex that are completely useless and cluttering up my room. Very bad experience. I would not recommend this company. I will be ordering from Wicked Bricks in the future.”

Helpful Report

Posted 1 year ago

Thank you Joanne for your feedback on Boxxco. We appreciate you taking the time to bring this to our attention and apologize for the unsatisfactory experience you had with our company. I can see that correspondence between yourself and our customer care team was very regular and prompt, but I do apologise for the delay in dispatching the missing components. This was due to the sticker having to be manually created and we were advising on our website, at the time,of dispatch delays due to being in the middle of re locating the business. I can see that it was dispatched on an expedited service and can only apologise for the delay that was experienced. We hope that we can have another chance in the future to provide a more positive experience. Many thanks BOXXCO

Posted 1 year ago

“Ordered case online with custom dimensions. Received despatch note after a few days and order was received in expected timeframe. After assembly the case was found to not fit on the slotted locating holes on the base plate. Which means the clear case cant locate correctly on the base. A quick check prior to despatch would have found this error. It’s been near impossible to get in touch with someone at boxxco (not helped with the holiday weekend). Phonenumber on invoice and website doesn’t ring and emails don’t get answered. I’m now stuck with an awkward looking case due to be on display at a client meeting later this week. Boxxco please get in touch to resolve this issue.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Graeme! We sincerely apologize for the issues that you have faced with the product. We understand that the base and the clear case were not lined up correctly, which caused an awkward looking display in the end. We understand that it was not helpful that you couldn't get in touch with our team at the time, this was due the office being closed over the bank holiday weekend. We can see that this has been resolved and we do apologise for any inconvenience caused, BOXXCO

Posted 1 year ago

Boxxco is rated 4.7 based on 503 reviews