Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.71

4.7 Rating 352 Reviews

93 %

of reviewers recommend Boxxco

4.7

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

Write Your review

Tell us how Boxxco made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Boxxco 5 star review on 19th December 2024

194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will be buying all my cases here. Superb quality and I love that they add Lego settings for the loose parts so they stay secured to the base. It was so simple to put together and when moving as the base had been cut to fit the castle it was et in to it so it didn’t move.”

Helpful Report

Posted 1 year ago

Thank you Imogen for your positive 5-star rating of Boxxco! It sounds like your experience with us was great and we are so happy to hear that you love the Lego settings to keep the loose parts secure. We really appreciate you taking the time to leave your review and we look forward to seeing you again for all your future cases!

Posted 1 year ago

“Great box, looks good Had a small issue with a missing piece This has been dealt with quickly and courteously Will use the company again.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Alan! We are very pleased to hear that you had a great experience with your Boxxco purchase and that your issue was addressed quickly and courteously. We appreciate you being a loyal customer and look forward to providing you with more quality products in the future!

Posted 1 year ago

“Dispatched within a week :-)”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating, Matt! We really appreciate your support of Boxxco. And we're glad you could experience the fast delivery, with your item dispatched within a week :-)

Posted 1 year ago

“First purchase of a display unit to keep my model dust free as these are not cheap items - the shipping time was a couple of weeks and then when it finally arrived although it was well packaged and looks to be of good quality, all the fasteners were missing and so I was unable to build it. Although the communication with the company since has been good, I would’ve expected the parts to be express delivered since it’s the company’s fault and although I’ve been advised the parts are on their way my Lego model is busy collecting dust . Therefore I won’t be ordering again .”

Helpful Report

Posted 1 year ago

Thank you so much Andrew for taking the time to share your experience with us! We appreciate your feedback and apologize for any delays or issues that you encountered. We value all our customers and take pride in delivering superior products and services. We are sorry to hear about the missing fasteners on your first purchase of the Boxxco display unit! I can see that our customer care team have resolved this and dispatched the missing fasteners to you on a next working day service :) We do hope that you are now happy with your purchase! Many thanks BOXXCO

Posted 1 year ago

“Excellent product, easy to put assemble and looks fantastic.”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for your 5 star rating of our product. We're thrilled that you enjoyed our product and found it so easy to put together! We are grateful to have such loyal customers like you, and we hope to continue providing you with fantastic products in the future.

Posted 1 year ago

“4 out of 5 as the stand that the build goes on was not sent apart from that case is well made and when together is really strong and looks great im sure it will look better when it's fully complete with build inside i contacted support who were great and have said they will get it out too me ASAP”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Luke! We are pleased that you found the case to be well made and are confident that it will look even better when it is complete with the build inside. We appreciate your loyalty and thank you for the 4-star rating.

Posted 1 year ago

“Excellent cases delivery bang on as always will keep using these as long as I buy my lego”

Helpful Report

Posted 1 year ago

Thank you so much, Martin, for your five-star rating of Boxxco! We are glad that our excellent case deliveries continue to meet your expectations. We genuinely appreciate your loyalty and look forward to continuing to provide you with top-notch service as you buy your Lego! Kind Regards Boxxco

Posted 1 year ago

“Yet another great display case delivered by Boxxco”

Helpful Report

Posted 1 year ago

Thank you so much Philip for the outstanding 5-star rating of Boxxco! We are so glad your Yet another great display case delivered by Boxxco worked out, and we truly appreciate your loyalty. Thank you again! Kind Regards Boxxco

Posted 1 year ago

“The case was easy to put together, it arrived safely due to really good packaging. The case really finishes off any Lego set, not only making it look nicer on display but keeping it protected from dust, children and pets!”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating! We really appreciate your loyalty! We're glad to hear that the case arrived safely and was easy to put together. It's always good to know that our cases are helping to protect your Lego sets from dust, children, and pets, while also making them look nice on display! Kind Regards Boxxco

Posted 1 year ago

“Love the fact the custom size display boxes as reasonably priced. Came well packaged, and easy to put together. Also came earlier than expected.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Boxxco! We are delighted to hear that you are pleased with the custom size display boxes and that it was reasonably priced, well packaged, and easy to assemble. We are also pleased that it arrived earlier than expected. We appreciate the feedback and are glad that you are satisfied with your purchase. Kind Regards Boxxco

Posted 1 year ago

“I bought the Display Case for the Friends Central Perk Lego set and it fits perfectly. No more dust!!! Although the postage was free, which was great, I think the product could still have been cheaper. I also need a Display Case for my Queer Eye Lego set. I’d be happy to pay about £40 for that (Free Postage of course).”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of Boxxco, Adam! We are glad to hear that the Display Case for the Friends Central Perk Lego set fits perfectly and no more dust. We understand that you think the product could be cheaper and would like a Display Case for your Queer Eye Lego set for a price of £40. Please be assured that free postage is included with your purchase.

Posted 1 year ago

“Was a bit sceptical about changing my perspex display case provider but im 110% satisfied, slightly larger cases then my previous and loving the printed background rather than a sticker, Excellent... Boxxco is now my Go to.....”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating and your continued loyalty! We are so happy to hear that you are 110% satisfied with our size and printed background! It is always great to hear when a customer switches to Boxxco and loves what we have to offer. We hope to continue providing quality display cases and serving you in the future. Kind Regards Boxxco

Posted 1 year ago

“Excellent acrylic cases for lego displays. Arrived quickly within timeframe and so easy to build and very sturdy. I will be back for more.”

Helpful Report

Posted 1 year ago

Thank you Brenda for your five-star rating of Boxxco! It's wonderful to hear that our acrylic cases are excellent for lego displays that arrived quickly and are easy to build. We're so glad you're happy with our product and look forward to having you back for more! Kind Regards Boxxco

Posted 1 year ago

“It’s nice enough quality seems okay screwdriver included is a nice tough. External packaging and delivery time weren’t brilliant”

Helpful Report

Posted 1 year ago

Thanks for your feedback about Boxxco, Dave! We're glad you're finding our product helpful and we strive to make our customers happy and take their experience into consideration when making improvements. We're always here to help, so please reach out to us if you ever need anything!

Posted 1 year ago

“Very good customer service and communication clear delivery updates, although arrival took longer than I would have expected I’m still very happy”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating, William! We really appreciate your feedback and we're so happy to hear that you were pleased with our customer service and communication regarding the delivery updates. We're sorry the delivery took longer than expected and we'll do our best to improve on that in the future.

Posted 1 year ago

“Both display cases were well made. Had no problem putting it together. Will order more when ready.”

Helpful Report

Posted 1 year ago

Thank you so much, William, for your 5 star rating of Boxxco! We are so glad to hear that the display cases were well made and you had no problem putting it together. We look forward to having you as a customer again when you're ready to order more.

Posted 1 year ago

“Items are good quality. Issue is with delivery. First order was sent out when I sent an email asking where it was 2 weeks after the order was placed. Second order I sent the email 3 weeks after order was placed, reply was it was going to be sorted that day. It took 3-4 days to be posted. Your website says delivery in 1-2 weeks. An obvious lie. It would be helpful to put the Lego number on each set. I bought 5 sets and now have to work out which is which”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to give us your detailed feedback, Jason! We really appreciate it. We apologize for the delays when it came to your orders. We do advise 1-2 weeks delivery as standard, but that we were experiencing a small delay at this time due to moving premises. This was mentioned on our website. Regarding labeling the different components with the Lego model number, I will pass this on to our production team. Many thanks and apologies for any inconvenience caused, BOXXCO

Posted 1 year ago

“Arrived on time, perfectly packaged as well. There's no such thing as too much bubble wrap when shipping display boxes. Already looking at my next order”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating, Gary! We are happy to hear that your product arrived on time and perfectly packaged! We really appreciate your loyalty and we look forward to your future orders!

Posted 1 year ago

“Was so looking forward to getting display case for large iron man Lego figure. Really happy with the laser printed back ground. Only problem was no fixings or screws included. This was quickly sorted with a phone call but then when they came there wasn’t enough. Said 10 on packing slip and only 8 box fittings. Some what disappointing”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Marcus! We are glad to hear that you were happy with the printed back panel however we do apologise that the fixing kit was not included and that there were not enough sent! This is not the experience that we wish customers to have. I am unable to locate a follow up email regarding the missing 2 fixings, we would have been happy to have sent those back out for you! If you wish to discuss this further do please get back in touch. Many thanks BOXXCO

Posted 1 year ago

“Customer service is excellent, and replies to emails are very fast and helpful. I will keep buying from boxxco. Keep up the good work people. 👍”

Helpful Report

Posted 1 year ago

Thank you Paul for your generous 5-star rating of Boxxco and for your loyalty as a customer. We greatly appreciate you recognizing the excellence in our customer service, as well as the fast and helpful responses to emails. We are very grateful and thank you for your continued support.

Posted 1 year ago

Boxxco is rated 4.7 based on 352 reviews