Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.73

4.7 Rating 318 Reviews

94 %

of reviewers recommend Boxxco

4.7

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 21st October 2024

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent acrylic cases for lego displays. Arrived quickly within timeframe and so easy to build and very sturdy. I will be back for more.”

Helpful Report

Posted 1 year ago

Thank you Brenda for your five-star rating of Boxxco! It's wonderful to hear that our acrylic cases are excellent for lego displays that arrived quickly and are easy to build. We're so glad you're happy with our product and look forward to having you back for more! Kind Regards Boxxco

Posted 1 year ago

“It’s nice enough quality seems okay screwdriver included is a nice tough. External packaging and delivery time weren’t brilliant”

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Posted 1 year ago

Thanks for your feedback about Boxxco, Dave! We're glad you're finding our product helpful and we strive to make our customers happy and take their experience into consideration when making improvements. We're always here to help, so please reach out to us if you ever need anything!

Posted 1 year ago

“Very good customer service and communication clear delivery updates, although arrival took longer than I would have expected I’m still very happy”

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Posted 1 year ago

Thank you for your 4 star rating, William! We really appreciate your feedback and we're so happy to hear that you were pleased with our customer service and communication regarding the delivery updates. We're sorry the delivery took longer than expected and we'll do our best to improve on that in the future.

Posted 1 year ago

“Both display cases were well made. Had no problem putting it together. Will order more when ready.”

Helpful Report

Posted 1 year ago

Thank you so much, William, for your 5 star rating of Boxxco! We are so glad to hear that the display cases were well made and you had no problem putting it together. We look forward to having you as a customer again when you're ready to order more.

Posted 1 year ago

“Items are good quality. Issue is with delivery. First order was sent out when I sent an email asking where it was 2 weeks after the order was placed. Second order I sent the email 3 weeks after order was placed, reply was it was going to be sorted that day. It took 3-4 days to be posted. Your website says delivery in 1-2 weeks. An obvious lie. It would be helpful to put the Lego number on each set. I bought 5 sets and now have to work out which is which”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to give us your detailed feedback, Jason! We really appreciate it. We apologize for the delays when it came to your orders. We do advise 1-2 weeks delivery as standard, but that we were experiencing a small delay at this time due to moving premises. This was mentioned on our website. Regarding labeling the different components with the Lego model number, I will pass this on to our production team. Many thanks and apologies for any inconvenience caused, BOXXCO

Posted 1 year ago

“Arrived on time, perfectly packaged as well. There's no such thing as too much bubble wrap when shipping display boxes. Already looking at my next order”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating, Gary! We are happy to hear that your product arrived on time and perfectly packaged! We really appreciate your loyalty and we look forward to your future orders!

Posted 1 year ago

“Was so looking forward to getting display case for large iron man Lego figure. Really happy with the laser printed back ground. Only problem was no fixings or screws included. This was quickly sorted with a phone call but then when they came there wasn’t enough. Said 10 on packing slip and only 8 box fittings. Some what disappointing”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Marcus! We are glad to hear that you were happy with the printed back panel however we do apologise that the fixing kit was not included and that there were not enough sent! This is not the experience that we wish customers to have. I am unable to locate a follow up email regarding the missing 2 fixings, we would have been happy to have sent those back out for you! If you wish to discuss this further do please get back in touch. Many thanks BOXXCO

Posted 1 year ago

“Customer service is excellent, and replies to emails are very fast and helpful. I will keep buying from boxxco. Keep up the good work people. 👍”

Helpful Report

Posted 1 year ago

Thank you Paul for your generous 5-star rating of Boxxco and for your loyalty as a customer. We greatly appreciate you recognizing the excellence in our customer service, as well as the fast and helpful responses to emails. We are very grateful and thank you for your continued support.

Posted 1 year ago

“Absolutely impressed with the service and delivery of the display case. Two week lead time is great.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating David! We are delighted to hear that you are absolutely impressed with our service and delivery. We really appreciate it that you chose to stay a loyal customer. Thank you for your kind words; we strive to provide the best customer experience possible.

Posted 1 year ago

“Excellent product and customer service, I would thoroughly recommend Boxxco!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Boxxco! We are so pleased to hear that you had an excellent experience with our product and customer service. We sincerely appreciate your endorsement and look forward to serving you again in the future!

Posted 1 year ago

“Really well made display case. This is the 4th case I have ordered now. I have shown them to my friends and they are really impressed. They are looking to buy some as well. Will definitely order more in the future. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive feedback, Paul. We really appreciate your continued loyalty since you have already ordered 4 display cases and shown them off to your friends. We are glad they have been impressed and are looking to buy, too. We look forward to having you as a customer in the future!

Posted 1 year ago

“Very bad experience with this company. It took a full 3 weeks for my display case to arrive. It was missing the fixings as well as the personalised sticker that I ordered. It is now coming up to 2 weeks since I let them know that the pieces are missing and they have still not dispatched the items. I contacted them multiple times before writing this review to allow them time to respond, but they just don't seem to care. I have a pile of huge pieces of perspex that are completely useless and cluttering up my room. Very bad experience. I would not recommend this company. I will be ordering from Wicked Bricks in the future.”

Helpful Report

Posted 1 year ago

Thank you Joanne for your feedback on Boxxco. We appreciate you taking the time to bring this to our attention and apologize for the unsatisfactory experience you had with our company. I can see that correspondence between yourself and our customer care team was very regular and prompt, but I do apologise for the delay in dispatching the missing components. This was due to the sticker having to be manually created and we were advising on our website, at the time,of dispatch delays due to being in the middle of re locating the business. I can see that it was dispatched on an expedited service and can only apologise for the delay that was experienced. We hope that we can have another chance in the future to provide a more positive experience. Many thanks BOXXCO

Posted 1 year ago

“Brilliant service and great products contacted about problem with corner connector and been sent out straight away will use again”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 star rating, Brian! We really appreciate it! We are thrilled to hear that you had a great experience with our products and services. It’s always reassuring to know that our customers are loyal and we are so glad that we could quickly help you with your problem with the corner connector. We look forward to helping you again in the future. Thank you for being a loyal customer and for your kind words!

Posted 1 year ago

“Very happy with product I received.”

Helpful Report

Posted 1 year ago

Thank you so much, Emanuel, for your 4-star rating of Boxxco! We are delighted to hear that you are very happy with the product you received. We appreciate your feedback and look forward to serving you again in the future.

Posted 1 year ago

“Ordered case online with custom dimensions. Received despatch note after a few days and order was received in expected timeframe. After assembly the case was found to not fit on the slotted locating holes on the base plate. Which means the clear case cant locate correctly on the base. A quick check prior to despatch would have found this error. It’s been near impossible to get in touch with someone at boxxco (not helped with the holiday weekend). Phonenumber on invoice and website doesn’t ring and emails don’t get answered. I’m now stuck with an awkward looking case due to be on display at a client meeting later this week. Boxxco please get in touch to resolve this issue.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Graeme! We sincerely apologize for the issues that you have faced with the product. We understand that the base and the clear case were not lined up correctly, which caused an awkward looking display in the end. We understand that it was not helpful that you couldn't get in touch with our team at the time, this was due the office being closed over the bank holiday weekend. We can see that this has been resolved and we do apologise for any inconvenience caused, BOXXCO

Posted 1 year ago

“Great case very good service as well”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Matthew! We are so grateful for your loyal support and your kind words regarding the case and service. We appreciate you for choosing Boxxco!

Posted 1 year ago

“Excellent cases!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Boxxco! We're really glad to hear that you love our cases. Excellent cases indeed!

Posted 1 year ago

“Simple ordering process, excellent communication and timely delivery, will use again and absolutely recommend to others”

Helpful Report

Posted 1 year ago

Thank you Scott for your 5 star rating! We're glad to hear that you found our simple ordering process, excellent communication and timely delivery satisfactory - it's what we strive for! We hope to serve you again in the future and we'd be happy to hear any recommendations you may have for others!

Posted 1 year ago

“Hi Top case is my go to for displaying my Jordan’s. Great build quality and arrived quickly. Have purchased 9 of these to date!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Boxxco! We are so glad to know that you are a fan of our Hi Top cases and that you have purchased 9 to date. We are pleased that you have found the build quality to be up to your standards and the product arrived in a timely maner. Thank you for your commitment to our brand!

Posted 1 year ago

“Great quality display cases have ordered a few now for my Lego sets. Helpful customer service too”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Nick! We appreciate it! It's great to hear that you've been pleased with the quality of our display cases, and that our customer service has been helpful. It's always nice to receive such positive feedback!

Posted 1 year ago

Boxxco is rated 4.7 based on 318 reviews