Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.71

4.7 Rating 352 Reviews

93 %

of reviewers recommend Boxxco

4.7

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 19th December 2024

194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely impressed with the service and delivery of the display case. Two week lead time is great.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating David! We are delighted to hear that you are absolutely impressed with our service and delivery. We really appreciate it that you chose to stay a loyal customer. Thank you for your kind words; we strive to provide the best customer experience possible.

Posted 1 year ago

“Excellent product and customer service, I would thoroughly recommend Boxxco!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Boxxco! We are so pleased to hear that you had an excellent experience with our product and customer service. We sincerely appreciate your endorsement and look forward to serving you again in the future!

Posted 1 year ago

“Really well made display case. This is the 4th case I have ordered now. I have shown them to my friends and they are really impressed. They are looking to buy some as well. Will definitely order more in the future. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive feedback, Paul. We really appreciate your continued loyalty since you have already ordered 4 display cases and shown them off to your friends. We are glad they have been impressed and are looking to buy, too. We look forward to having you as a customer in the future!

Posted 1 year ago

“Very bad experience with this company. It took a full 3 weeks for my display case to arrive. It was missing the fixings as well as the personalised sticker that I ordered. It is now coming up to 2 weeks since I let them know that the pieces are missing and they have still not dispatched the items. I contacted them multiple times before writing this review to allow them time to respond, but they just don't seem to care. I have a pile of huge pieces of perspex that are completely useless and cluttering up my room. Very bad experience. I would not recommend this company. I will be ordering from Wicked Bricks in the future.”

Helpful Report

Posted 1 year ago

Thank you Joanne for your feedback on Boxxco. We appreciate you taking the time to bring this to our attention and apologize for the unsatisfactory experience you had with our company. I can see that correspondence between yourself and our customer care team was very regular and prompt, but I do apologise for the delay in dispatching the missing components. This was due to the sticker having to be manually created and we were advising on our website, at the time,of dispatch delays due to being in the middle of re locating the business. I can see that it was dispatched on an expedited service and can only apologise for the delay that was experienced. We hope that we can have another chance in the future to provide a more positive experience. Many thanks BOXXCO

Posted 1 year ago

“Brilliant service and great products contacted about problem with corner connector and been sent out straight away will use again”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 star rating, Brian! We really appreciate it! We are thrilled to hear that you had a great experience with our products and services. It’s always reassuring to know that our customers are loyal and we are so glad that we could quickly help you with your problem with the corner connector. We look forward to helping you again in the future. Thank you for being a loyal customer and for your kind words!

Posted 1 year ago

“Very happy with product I received.”

Helpful Report

Posted 1 year ago

Thank you so much, Emanuel, for your 4-star rating of Boxxco! We are delighted to hear that you are very happy with the product you received. We appreciate your feedback and look forward to serving you again in the future.

Posted 1 year ago

“Ordered case online with custom dimensions. Received despatch note after a few days and order was received in expected timeframe. After assembly the case was found to not fit on the slotted locating holes on the base plate. Which means the clear case cant locate correctly on the base. A quick check prior to despatch would have found this error. It’s been near impossible to get in touch with someone at boxxco (not helped with the holiday weekend). Phonenumber on invoice and website doesn’t ring and emails don’t get answered. I’m now stuck with an awkward looking case due to be on display at a client meeting later this week. Boxxco please get in touch to resolve this issue.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Graeme! We sincerely apologize for the issues that you have faced with the product. We understand that the base and the clear case were not lined up correctly, which caused an awkward looking display in the end. We understand that it was not helpful that you couldn't get in touch with our team at the time, this was due the office being closed over the bank holiday weekend. We can see that this has been resolved and we do apologise for any inconvenience caused, BOXXCO

Posted 1 year ago

“Great case very good service as well”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Matthew! We are so grateful for your loyal support and your kind words regarding the case and service. We appreciate you for choosing Boxxco!

Posted 1 year ago

“Excellent cases!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Boxxco! We're really glad to hear that you love our cases. Excellent cases indeed!

Posted 1 year ago

“Simple ordering process, excellent communication and timely delivery, will use again and absolutely recommend to others”

Helpful Report

Posted 1 year ago

Thank you Scott for your 5 star rating! We're glad to hear that you found our simple ordering process, excellent communication and timely delivery satisfactory - it's what we strive for! We hope to serve you again in the future and we'd be happy to hear any recommendations you may have for others!

Posted 1 year ago

“Hi Top case is my go to for displaying my Jordan’s. Great build quality and arrived quickly. Have purchased 9 of these to date!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Boxxco! We are so glad to know that you are a fan of our Hi Top cases and that you have purchased 9 to date. We are pleased that you have found the build quality to be up to your standards and the product arrived in a timely maner. Thank you for your commitment to our brand!

Posted 1 year ago

“Great quality display cases have ordered a few now for my Lego sets. Helpful customer service too”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Nick! We appreciate it! It's great to hear that you've been pleased with the quality of our display cases, and that our customer service has been helpful. It's always nice to receive such positive feedback!

Posted 1 year ago

“Great product! Well packaged and fairly easy to assemble”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Boxxco! We really appreciate your positive feedback and are delighted to hear that you enjoyed our product and found it great and fairly easy to assemble. We strive to provide the best possible experience for members of our community, and we are thrilled that you had a wonderful experience with us. Thank you again for your kind words!

Posted 1 year ago

“Bought the Case for my Lego 1989 Batmobile It's brilliant now I don't need to dust it”

Helpful Report

Posted 1 year ago

Thanks so much Raymond for your 5 star rating of Boxxco! We're so glad to hear that the case for your Lego 1989 Batmobile is brilliant and that you don't need to dust it anymore. Thank you for your support!

Posted 1 year ago

“Was looking for a UK based Lego display case manufacturer for a while, finally came across Boxxco. Fast and efficient customer service using Live Chat, high quality display cases, and easy to follow instructions. Quick dispatch too compared to others!”

Boxxco 5 star review on 28th February 2023

Helpful Report

Posted 1 year ago

Thank you for your wonderful 5-star rating for Boxxco! We really appreciate your feedback and we're delighted to know that you found our customer service to be fast and efficient, our display cases to be of high quality, and our instructions to be easy to follow. We look forward to continuing our partnership!

Posted 1 year ago

“I was a first time buyer from BOXXCO when I purchased my first display case recently and it will be the first of many. Although my delivery arrived within timescales provided I did have a couple of issues. Following approaching BOXXCO regarding them they were dealt with in a very timely manner with no problem and the replacements received quickly. I would have problem recommending BOXXCO to friends as the product is great quality, makes my Lego set look amazingly professional and the cute little personalised build sticker is a really great touch!! Thanks BOXXCO - until next time...!!”

Helpful Report

Posted 1 year ago

We are so glad that you are a fan of our product and we hope it will continue to be the beginning of many more purchases from us! We appreciate you recommending us to your friends, and look forward to seeing you again soon. Thanks again!

Posted 1 year ago

“Bought 3 display cases for my Star Wars dioramas...packaging on delivery was very secure...the cases are top quality..Good for viewing & very sturdy...when I need anymore display cases Boxxco will get my custom.”

Helpful Report

Posted 1 year ago

Thank you so much David for your awesome 5 star review! We're delighted to hear that our display cases are top quality and great for viewing. We look forward to fulfilling any of your future display needs.

Posted 1 year ago

“Great quality box. It was 2 weeks before I heard anything about it being dispatched but then arrived quickly. No instructions to put it together so made a few mistakes before I got it right and was a bit tricky but it looks great. I just assumed the pieces would fit together either way round but they don’t so it’s worth taking your time and checking all the edges are locked together before tightening the screws.”

Helpful Report

Posted 1 year ago

Thank you very much for your 4-star rating of Boxxco! We are glad to hear that you enjoy the quality of the product. We apologize for the delay in dispatching your item and that you had trouble with the assembly. We appreciate your patience and thank you for your custom!

Posted 1 year ago

“Excellent products arrived within the 2 weeks that they give and a Excellent customer service support and easy to put together now my pieces look fantastic in there cases have brought again and have told family members and friends to use these”

Helpful Report

Posted 1 year ago

Thank you Martin for your 5-star rating of Boxxco! We are pleased to hear that our products arrived within two weeks and were easy to assemble. We truly appreciate you recommending us to your family and friends! Thank you for your support.

Posted 1 year ago

“Delighted with the Boxxco display case for the lego motorised lighthouse. Exactly what I needed to keep my model on display and dust free. The display case is easy to assemble and unlike some similar cases, the display picture comes ready mounted to the back of the case perfectly aligned and saving me the frustration of having to unpeel several times before getting the picture straight!”

Helpful Report

Posted 1 year ago

Thank you so much Lynne for your 5 star rating of Boxxco! We are so delighted that you were able to find exactly what you needed to keep your model Lego motorised lighthouse on display and dust free. We are especially thankful for your custom!

Posted 1 year ago

Boxxco is rated 4.7 based on 352 reviews