Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.73

4.7 Rating 318 Reviews

94 %

of reviewers recommend Boxxco

4.7

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 21st October 2024

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the Lego Jurassic park set. When unboxing found the background had been scratched, so immediately took pictures and sent a email to there support. Still awaiting a reply after sending 2 emails”

Helpful Report

Posted 1 year ago

Thank you so much, Shaun, for taking the time to let us know about your experience with Boxxco. We are truly sorry that you faced an issue with the Lego Jurassic Park set. Your feedback is extremely important to us and appreciated. We apologize that it took us longer than expected to get back to you! I can see that a replacement was offered on the 5th of September but we have not heard back from you yet. If you wish to discuss this further please do get back in touch. Many thanks BOXXCO

Posted 1 year ago

“Very sturdy and easy to put together. ECTO 1 looks great against the background”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Boxxco, Andy! We are so glad that you appreciate the product's sturdiness and ease of assembly. It really looks great when completed with the ECTO 1 piece! We hope you remain a loyal customer for years to come. Thank you once again!

Posted 1 year ago

“Ordered the Up Lego display box. Good packaging and kept reasonably updated re delivery. Quality good but didn't have anything to attach the house onto perspex stand.”

Helpful Report

Posted 1 year ago

Thank you for the 4-star rating, Cathy! I'm glad you were satisfied with the packaging and delivery. Regarding the Lego display box, we do apologise for not having the right parts to attach it to the perspex stand. I can see that this was resolved for you with our customer service team. Thank you for your custom and patience!

Posted 1 year ago

“Communication awful And that’s what you pay for”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Boxxco and for bringing your experience to our attention. We're sorry to hear that your experience with us wasn't what it should have been and that our communication was not up to par. I have looked into this however, and am unable to locate any previous correspondence with yourself. Can you please advise how you were attempting to make contact? Many thanks BOXXCO

Posted 1 year ago

“Great boxes! Very sturdy and robust. Worth every penny to protect my Steiff bears 🐻”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating Joe! We appreciate your positive feedback. We're so glad to see that our boxes are sturdy and robust enough to protect your precious Steiff bears 🐻. Great boxes indeed!

Posted 1 year ago

“Ordered my case for Rivendell, and came in excellent time and condition, my display looks spectacular, and choosing both the base and back with scenery, just amplifies my set, displaying Lego creations with background just brings life to your hard work.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating, Mark! We're so glad that you love your Boxxco case for Rivendell, and your Lego creations look spectacular with the intricate background! We appreciate your kind words and we're so pleased that the condition and timing of your order was up to par.

Posted 1 year ago

“Arrived early, looks great, good quality, very good service”

Helpful Report

Posted 1 year ago

Thank you, Colin, for your 5 star rating of Boxxco! We are thrilled to hear that you received your order early, that it looks great, and that the quality and service were excellent. We appreciate your kind words!

Posted 1 year ago

Thank you, Colin, for taking the time to give us a 5 star rating! We're thrilled to hear that you received your order early and that it is of great quality and service!

Posted 1 year ago

“Excellent product supplied to house my R2D2 lego model. This was the first purchase I made with Boxxco and I'm delighted with the display case and the overall shopping experience. So easy to order and clear and concise replies via email advising of delivery. Overall, one happy customer - I shall certainly use them again.”

Helpful Report

Posted 1 year ago

Thank you very much, Richard, for your 5 star rating of Boxxco. We are delighted to hear that you were satisfied with the product you purchased and the overall shopping experience. Again, thank you for your kind words and your custom! BOXXCO

Posted 1 year ago

Thank you, Richard, for your fantastic 5 star rating! It's wonderful to hear that your initial purchase experience with Boxxco was a good one, and that you were pleased with the display case and the shopping experience. We appreciate and are thankful for your loyalty and look forward to serving you again in the future.

Posted 1 year ago

“I will be buying all my cases here. Superb quality and I love that they add Lego settings for the loose parts so they stay secured to the base. It was so simple to put together and when moving as the base had been cut to fit the castle it was et in to it so it didn’t move.”

Helpful Report

Posted 1 year ago

Thank you Imogen for your positive 5-star rating of Boxxco! It sounds like your experience with us was great and we are so happy to hear that you love the Lego settings to keep the loose parts secure. We really appreciate you taking the time to leave your review and we look forward to seeing you again for all your future cases!

Posted 1 year ago

“Great box, looks good Had a small issue with a missing piece This has been dealt with quickly and courteously Will use the company again.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Alan! We are very pleased to hear that you had a great experience with your Boxxco purchase and that your issue was addressed quickly and courteously. We appreciate you being a loyal customer and look forward to providing you with more quality products in the future!

Posted 1 year ago

“Dispatched within a week :-)”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating, Matt! We really appreciate your support of Boxxco. And we're glad you could experience the fast delivery, with your item dispatched within a week :-)

Posted 1 year ago

“First purchase of a display unit to keep my model dust free as these are not cheap items - the shipping time was a couple of weeks and then when it finally arrived although it was well packaged and looks to be of good quality, all the fasteners were missing and so I was unable to build it. Although the communication with the company since has been good, I would’ve expected the parts to be express delivered since it’s the company’s fault and although I’ve been advised the parts are on their way my Lego model is busy collecting dust . Therefore I won’t be ordering again .”

Helpful Report

Posted 1 year ago

Thank you so much Andrew for taking the time to share your experience with us! We appreciate your feedback and apologize for any delays or issues that you encountered. We value all our customers and take pride in delivering superior products and services. We are sorry to hear about the missing fasteners on your first purchase of the Boxxco display unit! I can see that our customer care team have resolved this and dispatched the missing fasteners to you on a next working day service :) We do hope that you are now happy with your purchase! Many thanks BOXXCO

Posted 1 year ago

“Excellent product, easy to put assemble and looks fantastic.”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for your 5 star rating of our product. We're thrilled that you enjoyed our product and found it so easy to put together! We are grateful to have such loyal customers like you, and we hope to continue providing you with fantastic products in the future.

Posted 1 year ago

“4 out of 5 as the stand that the build goes on was not sent apart from that case is well made and when together is really strong and looks great im sure it will look better when it's fully complete with build inside i contacted support who were great and have said they will get it out too me ASAP”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Luke! We are pleased that you found the case to be well made and are confident that it will look even better when it is complete with the build inside. We appreciate your loyalty and thank you for the 4-star rating.

Posted 1 year ago

“Excellent cases delivery bang on as always will keep using these as long as I buy my lego”

Helpful Report

Posted 1 year ago

Thank you so much, Martin, for your five-star rating of Boxxco! We are glad that our excellent case deliveries continue to meet your expectations. We genuinely appreciate your loyalty and look forward to continuing to provide you with top-notch service as you buy your Lego! Kind Regards Boxxco

Posted 1 year ago

“Yet another great display case delivered by Boxxco”

Helpful Report

Posted 1 year ago

Thank you so much Philip for the outstanding 5-star rating of Boxxco! We are so glad your Yet another great display case delivered by Boxxco worked out, and we truly appreciate your loyalty. Thank you again! Kind Regards Boxxco

Posted 1 year ago

“The case was easy to put together, it arrived safely due to really good packaging. The case really finishes off any Lego set, not only making it look nicer on display but keeping it protected from dust, children and pets!”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating! We really appreciate your loyalty! We're glad to hear that the case arrived safely and was easy to put together. It's always good to know that our cases are helping to protect your Lego sets from dust, children, and pets, while also making them look nice on display! Kind Regards Boxxco

Posted 1 year ago

“Love the fact the custom size display boxes as reasonably priced. Came well packaged, and easy to put together. Also came earlier than expected.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Boxxco! We are delighted to hear that you are pleased with the custom size display boxes and that it was reasonably priced, well packaged, and easy to assemble. We are also pleased that it arrived earlier than expected. We appreciate the feedback and are glad that you are satisfied with your purchase. Kind Regards Boxxco

Posted 1 year ago

“I bought the Display Case for the Friends Central Perk Lego set and it fits perfectly. No more dust!!! Although the postage was free, which was great, I think the product could still have been cheaper. I also need a Display Case for my Queer Eye Lego set. I’d be happy to pay about £40 for that (Free Postage of course).”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of Boxxco, Adam! We are glad to hear that the Display Case for the Friends Central Perk Lego set fits perfectly and no more dust. We understand that you think the product could be cheaper and would like a Display Case for your Queer Eye Lego set for a price of £40. Please be assured that free postage is included with your purchase.

Posted 1 year ago

“Was a bit sceptical about changing my perspex display case provider but im 110% satisfied, slightly larger cases then my previous and loving the printed background rather than a sticker, Excellent... Boxxco is now my Go to.....”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating and your continued loyalty! We are so happy to hear that you are 110% satisfied with our size and printed background! It is always great to hear when a customer switches to Boxxco and loves what we have to offer. We hope to continue providing quality display cases and serving you in the future. Kind Regards Boxxco

Posted 1 year ago

Boxxco is rated 4.7 based on 318 reviews