“Firstly, I really love your retail clothing premises in Ireland, your fabulous product lines and range.
However, I am sorry to say my experience with your online sales is a terribly poor rating.
You need to clarify is this survey is relation to physical shop experience or online sales. I will answer this questionnaire with my online sales experience with Born Clothing Ireland.
I laugh as you mention in your cover note on email with your questionnaire attached... you mentioned that you hope I was satisfied with my recent purchase. Over multiple times with my completed online orders with Born Clothing, I get a email from your company to say my order is no longer is in stock and my order is cancelled.
This always has been hugely disappointed. I have learned the hard way, not to ever order online with Born Clothing.
This huge issue needs major review and immediate correction action.
Why are clothing items available and shown to be in stock on your website, when in actual fact they are Not!!!!
Yours sincerely,
Paula Crowley
paula.crowley2010@gmail.com”
“Don't like purchasing on line - if you have to return your item your charged for posting 😒
Also need to have a range of larger sizes - not all women are a size 8”
“I love the style, the special and comfortable. I love the colors of their dresses and the variety of the dresses. Also the blouses and pants. One of my favorite shops.”
“I love shopping with born online or in my local shop as it’s the only shop I really get all my clothes . There styles are fabulous and even the sale you can hit on a right bargain when the sales come on season.”
“I'm afraid i had a bad experience. I ordered jeans but wrong size was sent. Then i contacted customer service. I ordered another pair but i received a jumper instead. Both cases i didnt have to pay for postage back and got refund. The jeans were then out of stock very disappointed.”
“I love that the same styles are available in loads of colours and patterns and the clothes are so affordable too. Made of fabrics that are aleadily washable and comfortable to wear.”
“I am a loyal customer of born and everything I wear is from the store but recently I returned an item and I have not received any correspondence or my refund. This is unusual as I have always had good experiences”
