Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,215 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 7th January 2025

Nazrin Kamarul Bahrain

Bonners Music 5 star review on 18th September 2024

David Copper

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted to buy a digital piano and were confused after our first look on-line. Then we found the videos produced by Bonners highlighting the points of the different models. Unfortunately we don't live near a Bonners store so we went to another shop in Bristol where the instruments were good but the shop assistant was lacklustre. We came home, discussed delivery with Bonners, and were lucky that there was a delivery in our area the next day. We also decided that it was worth paying the extra for full installation. The team arrived punctually and installed the piano. A mishap meant that the stool and headphones weren't on the truck but they were delivered by next working day courier. We found all the staff we had contact with at Bonners very helpful and knowledgeable. Their communication is excellent and we would highly recommend them. Oh - the Kawai CN29 is also excellent and we are very pleased! Thank you.”

Helpful Report

Posted 2 years ago

“Excellent speedy service”

Helpful Report

Posted 2 years ago

“Quick delivery, easy purchase.”

Helpful Report

Posted 2 years ago

“I recently purchased a new stage piano from Bonners which I struggled with in terms of functionality, so I asked to return it, and they literally fell over themselves to help me out. I was dealing with a guy called Tom, and he was in touch with me most days and reassured me that everything was fine and I could have either a store credit or a full refund. I took the store credit and upgraded to a Roland workstation, and he even delivered it personally to my door the very next day, 112 miles away !! I can honestly say I've never experienced such wonderful customer service in my lifetime. There are no pushy sales people here, just relaxed and chilled out individuals who know how to treat their customers, and they make you feel valued. Bonners are the absolute BEST, and I even got to speak to Tony, the Youtube guy!! :-) Without a shadow of a doubt, I will be shopping there again. Sincere thanks Tom, and to everyone else at Bonners who helped me out.”

Helpful Report

Posted 2 years ago

“After trying a few times to get through on the phone to the guitar department I eventually got hold of someone and from that moment the order of my Fender amp went through with lightning efficiency and the amp arrived 3 days later. Absolutely delighted with the amp (so far) but it's early days and deserves a separate review. As for Bonners, I would happily use them again.”

Helpful Report

Posted 2 years ago

“Good service everything arrived as promised”

Helpful Report

Posted 2 years ago

“I wanted a Yamaha p515 keyboard and I saw a Video from Bonners Music on Youtube for this Instrument. The video was very good and gave me all the information I needed so I visited the Bonners Music website I asked a question about delivery which was quickly answered. I then placed an order and the Keyboard arrived in good condition.”

Helpful Report

Posted 2 years ago

“Great service thanks for the delivery of my Gibson guitar strap”

Helpful Report

Posted 2 years ago

“All aspects of the website and customer service are excellent. I have bought and part exchanged several instruments and equipment from Bonners.”

Helpful Report

Posted 2 years ago

“Fantastic service from start to finish. Great communication from the staff, I knew exactly when my order was arriving and the setup on my guitar was absolutely faultless. Would definitely use these guys again.”

Helpful Report

Posted 2 years ago

“Great experience throughout. Very helpful staff online -- replied to my questions quickly. Our first purchase didn't work out (my son just didn't like the keyboard action) and an exchange was sorted quickly and painlessly. Highly recommended.”

Helpful Report

Posted 2 years ago

“Excellent service - speedy, personal and transparent! Despite ordering from miles away (Northumberland) my keyboard arrived ahead of schedule and all enquiries I made were met with clear answers and in a prompt manner!”

Bonners Music 5 star review on 15th August 2022

Helpful Report

Posted 2 years ago

“Excellent, personal service. Very prompt delivery (digital piano).”

Helpful Report

Posted 2 years ago

“Product arrived securely wrapped within days of purchasing. I was advised when it was despatch & when it would arrive, by Bonners chosen couriers company. Never used them before, as we use another place. But will definitely purchase again. Why? The product bought was a guitar strap, that, overall to include postage, was £10 cheaper for the same product. The delivery process was flawless. Thank you Wendi”

Helpful Report

Posted 2 years ago

“I visited the Bonners piano showroom a few months ago in Reigate and was comparing between three different digital piano. I had all three of them set up to try out in the shop, and am extremely happy with my decision. I spent hours in the shop playing and comparing them, received some really good advice and finally ordered a Kawai ES110. I am extremely happy with my piano and the quality of the service, and am well on my way on recording my Grade 8 repertoire.”

Helpful Report

Posted 2 years ago

“10 out of 10 for Bonners. A quick delivery, on time and excellent service.”

Helpful Report

Posted 2 years ago

“Very good experience: quick turnaround and product delivered very shortly after ordering.”

Helpful Report

Posted 2 years ago

“Quick delivery. Great Youtube reviews of keyboards - thanks Tony!”

Helpful Report

Posted 2 years ago

“Great product, good price. Good comms”

Helpful Report

Posted 2 years ago

“Excellent service, very helpful, kept me updated with my order and the delivery/ assembly team were great. Would definitely recommend”

Helpful Report

Posted 2 years ago

Bonners Music is rated 4.9 based on 4,215 reviews