Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,221 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, very transparent and professional. I am so happy to have found this company to buy my first digital piano! I bought the Kawai CN39 in Rosewood and this is perfectly what I needed. I learned only on an acoustic Yamaha 20years ago and had a limited budget, I was lost to make a choice... I have been very well advised. I couldn't come to the shop, it was just before Christmas, so I only dealt by email. I always had an answer to my questions in less than 24h. Free delivery, the staff was very kind too. So pleased to deal with this company... I recommend 200%. Thank you Bonners, and a special thanks to Amanda !!”

Bonners Music 5 star review on 12th January 2022

Helpful Report

Posted 3 years ago

“Very knowledgeable staff and all the instruments there to try before you buy.”

Helpful Report

Posted 3 years ago

“Excellent service ! Was advised as to best way to order, (online) , which I did and from there , was kept up to date with delivery and to which company would deliver! I will certainly use Bonnors again, as great service !”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish.”

Bonners Music 5 star review on 11th January 2022

Helpful Report

Posted 3 years ago

“Foot Pedal for Hammond XK-1C. I had helpful advice from Bonners by phone in advance of buying this item. Delivery wasn't quick as the item was held up with Royal Mail, so it took a couple of days longerto arrive. The item came with no instructions but these were already in the User Handbook that came with the organ a while back. It was easy to program and it does everything I expected. Very happy with the advice, the ordering and the item itself. The frustrating bit was waiting for Royal Mail to get their act together. I wish I lived nearer a Bonners shop because if love to pop in and try out the Hammond range and accessories!”

Helpful Report

Posted 3 years ago

“Great service and price.”

Helpful Report

Posted 3 years ago

“From placing the order to the swift delivery and free installation, it has been a pleasure to deal with Bonners Music. Highly recommended.”

Helpful Report

Posted 3 years ago

“Great value for my Kurzweil KA120. Very quick delivery”

Helpful Report

Posted 3 years ago

“Great service and product delivered promptly”

Helpful Report

Posted 3 years ago

“Brilliant service can’t fault Bonners Music, friendly staff, best price and a prompt delivery”

Helpful Report

Posted 3 years ago

“All good - telephone - online - delivery and the product! Bravo!”

Helpful Report

Posted 3 years ago

“As a family of young musicians, we recently acquired a second hand steinmayer piano with Bonners and we are delighted. The service team was excellent (great advising that helped us take the right decision), the delivery team was extremely fast and very flexible. Would highly recommend.”

Helpful Report

Posted 3 years ago

“Excellent customer service.Thank you”

Helpful Report

Posted 3 years ago

“I recently purchased an electric piano from Bonners Music and have been extremely impressed with them. Prior to deciding to purchase this piano I made enquiries with other retailers including PMT and Kenny's. I was disappointed with the contact I received from both of these companies, particularly around their lack of care around delivery of large items. In addition to this, the "price match" service offered by PMT is slow, convoluted and actually not competitive. I then tried Bonners and initially spoke to Vicky who was very knowledgeable and helpful. She answered all of the queries I had and clearly cared about the service she was providing. Bonners were offering the piano I wanted at a very competitive price. I placed my order with Bonners and was kept up to date by Jackie, who informed me of the despatch of the piano and delivery details. This exceeded my expectations and the piano was delivered extremely quickly. When I had a further query, I spoke to Amanda on the phone who went out of her way to help me. The piano arrived and was in perfect condition. I would like to thank Bonners for their help with this process and I would highly recommend them. Thank you.”

Helpful Report

Posted 3 years ago

“Been using Bonners for years ,the new showroom is a joy to visit , and Myke and the team are always friendly and helpful”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Hugely helpful and fast delivery.”

Helpful Report

Posted 3 years ago

“Hi, I bought a kawai piano from bonners and it is just exceptional. The service was excellent, delivery was fast and all round very happy with the experience and purchase. Would recommend.”

Helpful Report

Posted 3 years ago

“Recommended - hassle free”

Helpful Report

Posted 3 years ago

“Brilliant service. would definately use Bonners again.”

Helpful Report

Posted 3 years ago

Bonners Music is rated 4.9 based on 4,221 reviews