Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,227 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, helpful but no pressure advice - they let me try the guitar for as long as I wanted and took my old one in PX- recommended ... I also love the guitar”

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Posted 6 years ago

“Great service, daughter loves the piano”

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Posted 6 years ago

“The products are very well described and demonstrated on the website or on Bonners' YouTube videos. As for the delivery, everything went perfectly well, as expected. Communication via email was constant throughout every step in between the purchase and the delivery. Great music shop!”

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Posted 6 years ago

“Easy to do business with. Goods arrived in perfect condition - well packaged.”

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Posted 6 years ago

“Great service, fast and no nonsense.”

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Posted 6 years ago

“I bought my piano on-line having chatted with Tony from Bonners. He told me they had the model & matching stool in stock. They were offering a package that included free headphones. It arrived in a seriously heavy, very large box but it was excellently packed. It only took me around 30 mins to assemble the piano and it sounds absolutely fantastic. I played a Yamaha baby grand today and I think my Kawai CN27 sounds and feels easily as good, in fact I prefer it! Seriously. And my piano doesn't go out of tune! Awesome instrument from a great company. I saved £200 on the price offered by a local dealer too.”

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Posted 6 years ago

“very good communication kept me up to date with the arrival of my Genos and very good price”

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Posted 6 years ago

“I recently upgraded from a Yamaha CLP 535 to a Kawai CA67 which I purchased recently from Bonners and out of all the dealings I have had with other piano retailers, Bonners have been the best by far! One of their strengths, in my personal experience, is their delivery service. As my apartment is situated on the second floor, other retailers have wanted to charge me an arm and a leg for delivery. With Bonners, however, not only were they able to deliver free of charge, they also arranged for my piano to be assembled too and at no extra cost. The sales staff aren’t pushy (thanks go out to Tom at Bonners Eastbourne) and to say they’re really helpful is an understatement. Thanks go out to the team @Bonners, you deserve all the success you’ve already accomplished and more. Thanks again.”

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Posted 6 years ago

“Everything was perfect. Thank you!”

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Posted 6 years ago

“Very professional and polite delivery staff. Recommended unconditionally.”

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Posted 6 years ago

“Outstanding customer service particularly after the sale. Thank you Bonner’s”

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Posted 6 years ago

“Knowledgeable staff. Wide range of instruments available.”

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Posted 6 years ago

“Quality of instrument great and the guys delivering it did a great job and unpacking the piano and getting it all set up. Excellent price too! Only improvement could be delivery times for those outside of London ... the wait was 3 weeks even though it was in stock!”

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Posted 6 years ago

“I watched a couple of Bonners keyboard comparison reviews on Youtube which were very informative and helped me decide which keyboard to buy. I telephoned Bonners to check that the product I wanted was available and obtain confirmation on the additional items included in the offer. The delivery was prompt and the items received were exactly as described on their website. The packaging offered good protection to the products sent. The Roland PF-90 performs beautifully and I am very happy with my purchase.”

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Posted 6 years ago

“Excellent communication. Reasonable px offer. Pleasure to do business with.”

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Posted 6 years ago

“No pressure from the staff, just sound advice. Would highly recommend.”

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Posted 6 years ago

“It was a no brainer with a great trade-in price for my Kawai VPC 1. The Kawai CA98 is fantastic, excellent sound, keyboard feel and looks.”

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Posted 6 years ago

“Tremendous place with really helpful staff”

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Posted 6 years ago

“Excellent service. A very good price for an insrument in perfect condition. I was so pleased that when I saw you had another identical instrument, I bought it for a friend. Well packed and efficiently delivered.”

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Posted 6 years ago

“Great Knowledge, ability to compare pianos, excellent service.”

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Posted 6 years ago

Bonners Music is rated 4.9 based on 4,227 reviews