Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,221 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the excellent speedy service and kept informed at all times would recommend.”

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Posted 3 years ago

“Service, Delivery, Excellent”

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Posted 3 years ago

“Always exceptional service always from Bonners. I often shop here and recommend it to my piano students.”

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Posted 3 years ago

“Great communication and fast delivery time :)”

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Posted 3 years ago

“Great service and very responsive.”

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Posted 3 years ago

“Each time I spoke with the team at Bonners I had the pleasure of speaking with genuine, knowledgeable, passionate and helpful staff. This includes the two lovely delivery chaps. What a fabulous company to do business was with. I feel confident with my purchase and am excited to see my sons face on Christmas Day!”

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Posted 3 years ago

“Efficient service. Product arrived earlier than I thought it would.”

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Posted 3 years ago

“bad company.. avoid!!! ... i bought a epiphone SG and it arrived in a awful condition, says they check the guitars before they go out.. they don't or if they do they don't care. covered in scratches, filthy, damage to the volume and tone knobs and a wonky loose switch that i will now have to pay to get replaced along with the knobs n pots that arrived damaged or just sell the guitar and take the hit. called them soon as i noticed the damage, told to email someone called "myke" with photos.. no reply. tried calling back today to resolve this, no one cares to reply from bonners so hence the review. not happy.. won't spend anymore money with them.”

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Posted 3 years ago

“Great service, and communication, great price. Some issues with delivery outside of bonners control. The electric piano is just stunning, Only slight complaint is around the packaged stool that came with it, on that it doesn't quite match the finish of the piano. All in all very happy still. Friendly, expert company.”

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Posted 3 years ago

“Excellent firm. Had a series of discussions to narrow down the choice of piano to meet my requurements. Unable to visit their stores, but have owned a Yamaha Clavinova before. Opted for a Kawai having listened to online videos. Bonners price matched the model I settled on and even discounted the stool & headphones as a package! Delivery was excellent, driver delivered heavy shipment into my hallway per my request. Assembly was straightforward and now my living room is complete. All I need to do now is practice!”

Bonners Music 5 star review on 9th December 2021

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Posted 3 years ago

“Great in-store service allowed us to successfully order online. Delivery was well communicated and timely”

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Posted 3 years ago

“Excellent service, delivered very quickly.”

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Posted 3 years ago

“Arrived quickly, v happy”

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Posted 3 years ago

“Thank you for excelent service”

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Posted 3 years ago

“I purchased the Kawai CA79 in Rosewood from Bonners and it was delivered on Monday, only a couple of weeks after making my first enquiry and I am very pleased with it. The package included a stool and headphones and I think a good price for what you get. From start to finish the customer service was excellent, the delivery was prompt and the guys assembled the piano quickly and efficiently. I would highly recommend Bonners, they were a pleasure to deal with.”

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Posted 3 years ago

“Great service well packed , lovely piano , only thing the TNT couriers had me running round to collect it from a closed unit so had 3 days of panic will it ever turn up and lots of phoning , all because parcel came went back no card to say”

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Posted 3 years ago

“Ordered RolandF701 , delivery took time due to issues with TNT .. But arrived with no damage , brand new , boxed. Bonner Could give Information on delivery times , estimate etc”

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Posted 3 years ago

“Very helpful ordered wrong product staff were quick to respond Resolving the matter great business very happy customer 🤗”

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Posted 3 years ago

“I researched digital pianos and looked at several different pianos and suppliers. Tony's demo the KDP120 decided me this was the piano and the supplier for me. I ordered a KDP120 Package online on a Saturday. On the following Monday, I got an email advising that the order had been accepted and within 30 minutes I got an email from TNT to advise they had been instructed to collect the packages. TNT gave a tracking number and the tracker did not show collected. I sent an email to Bonners and at 9pm I got an email from Emma assuring me the packages had been collected by TNT, On Tuesday morning I checked at 7-30am and the tracker showed out for delivery. I got a knock on the door at about 10-30 the 2 smaller packages were delivered. The driver said that was all he had, he would bring the piano next day. An hour later, another knock on the door, another driver had the piano and happily carried it into my hall. Well done Bonners and TNT, next day delivery. On Wednesday the piano was assembled and placed in my conservatory. I am very pleased with it and enjoy practicing on it. I have, after a gap of 60 years taken up lessons again using Alreds adult book 1 and was very pleased to see the music on Remote Piano app on my Ipad”

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Posted 3 years ago

“Purchased a Roland RP102 , Great product , Great service , 5 Star , Free Delivery ,Well done Bonners Special thank you to Vicki”

Bonners Music 5 star review on 8th December 2021

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,221 reviews