Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,283 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with my service from Bonners. The piano arived promptly as arranged and the delivery guys were great. Thank you!”

Helpful Report

Posted 1 year ago

“Bonners, thank you for your excellent service. As for the ROLAND FP E50, what an incredible keyboard for the price. One very happy customer Geoff.”

Helpful Report

Posted 1 year ago

“Excellent customer service, friendly staff, clear information, and excellent quality products!”

Helpful Report

Posted 1 year ago

“Easy buy, good price and excellent installation team.”

Helpful Report

Posted 1 year ago

“I couldn’t rate Bonners highly enough. They were recommended by my daughters piano school and we were not disappointed. I had a look online and saw a second hand piano I liked the look of. I contacted my local Bonners and they were able to show me the same model in the store and talk to me about it. I placed the order online and was contacted shortly after, by the other store it came from, to book in delivery. Everyone was lovely and helpful and it arrived when they said it would with two lovely and helpful delivery guys. Would highly recommend Bonners”

Helpful Report

Posted 1 year ago

“We ordered a digital piano online from Bonners. We had great email communication up to the delivery day and the piano came quickly. No problems and would recommend”

Helpful Report

Posted 1 year ago

“Ordered a Roland digital piano and order was delivered on time and very easy to set up. Bonners service was excellent and communication too from start to finish.”

Helpful Report

Posted 1 year ago

“A story of two halves really! Bonners themselves were excellent. Honouring their price match statement, good and timely communication and they scheduled the delivery date to suit. They also produce superb YouTube videos with detailed product information/demos which helped me decide which model to buy. The problem lies with their choice of courier, namely DX. My heart sank when I saw this as I have never had a delivery from this company on time (five different times so they are at least consistent). It never came on the day it was meant to and tracking said it was out for delivery. The following day it said 'scanned into storage' so I contacted them who said "it 'should' be going out again tomorrow (Friday). Now I needed the instrument for a wedding on the Saturday so I was not prepared to take the chance that it didn't turn up again. I ended up making an 80 mile round trip to the depot to collect it. Costly in both time and fuel, but less so than cancelling work. Anyway, Bonners music are really very good but should perhaps offer alternative couriers who do actually deliver the goods. I'm going to ask retailers which delivery company they use in the future so I can avoid any further dealings with DX!”

Helpful Report

Posted 1 year ago

“Highly recommend Bonners. They were very helpful before purchase over the phone. The Plano was despatched the same day and excellent communication regarding delivery from both Bonners and TNT. The piano was a great price and arrived quickly, really pleased with it. Would have no hesitation buying from Bonners again.”

Helpful Report

Posted 1 year ago

“Prompt delivery , excellent service”

Helpful Report

Posted 1 year ago

“Bonners offered the most competitive price I could find and the goods were delivered promptly and well packed. First rate!”

Helpful Report

Posted 1 year ago

“Thanks for the mxr fod sounds brilliant thankyou.”

Helpful Report

Posted 1 year ago

“I recently purchased an Ozark mandolin from Bonners and the service was first class. Tom emailed me to inform me when the instrument would be despatched and it arrived on time, set up and ready to go. I have previously purchased a piano from Bonners and the same applied to that transaction. I have no hesitation in recommending the company.”

Helpful Report

Posted 1 year ago

“great customer service and prompt delivery”

Helpful Report

Posted 1 year ago

“Very helpful and informative staff, had an issue with an item due to delivery but issue was resolved satisfactory, highly recommend.”

Helpful Report

Posted 1 year ago

“Purchasing on-line was very easy and my mp11se was with me in a couple of days”

Helpful Report

Posted 1 year ago

“Great price for Panasonic headphones with a long lead.”

Helpful Report

Posted 1 year ago

“Beautiful guitar delivered in pristine condition.”

Helpful Report

Posted 1 year ago

“Myke was brilliant, asked to be told when the Hendrix stock was in stock, and he looked after me all the way Guitar & hard case arrived on time in perfect condition & set up. Myke thanks again. I used to buy all my guitars from a well-known shop in Guildford no more.......”

Helpful Report

Posted 1 year ago

“Excellent service, great communication via both email and phone. Am intending to use again!”

Helpful Report

Posted 1 year ago

Bonners Music is rated 4.9 based on 4,283 reviews