Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,286 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer support - delivered as expected.”

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Posted 2 years ago

“I ordered a stand for a digital piano, but instead they sent me the actual piano (worth 4.5x more). I could have kept it and got a free piano, but I'm an honest person so I called them and told them. I had to then wait in another day, got my stand a few days late, and the pick up guy got shirty with me because unbeknownst to me, I was meant to organise the printing of return labels and attaching them to the box. Just a minor gripe, but nothing in the way of an apology. It's enough to make me shop elsewhere in the future.”

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Posted 2 years ago

“Good bargain on supreme quality product (we bought a Yamaha digital piano) Quick response to assist change on delivery date”

Bonners Music 5 star review on 6th February 2023

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Posted 2 years ago

“The best price for what I bought. Fast delivery. No problems. Have got stuff from Bonners before, and got exactly the same service. Will shop here again.”

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Posted 2 years ago

“Fantastic value for money, fast delivery.”

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Posted 2 years ago

“Great service, speedy delivery, great price and a fantastic guitar”

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Posted 2 years ago

“Prompt delivery and overall a very efficient service.”

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Posted 2 years ago

“Order arrived quickly and efficiently.”

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Posted 2 years ago

“Very punctual and customer follow up. Very satisfied.”

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Posted 2 years ago

“I emailed them about product concerns and they replied succinctly, with professionalism and friendliness. Upon ordering my products arrived fast and the delivery was seamless. Needless to say I am extremely satisfied with my new monitors and microphone, and the prices were excellent. Can’t really think of anything bad about Bonners! Excellent job.”

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Posted 2 years ago

“Everything went very smoothly with the order.”

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Posted 2 years ago

“Excellent shop for all my musical needs …will definitely buy again from Bonners”

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Posted 2 years ago

“Unfortunately, the service was extremely poor. I have to say the piano is fantastic but the stress and issues we had with non-delivery, no callbacks, no real customer service, was just not acceptable, especially when spending in the region of 2k. Really disappointed with the service and the feeling of no real concern from the Bonners team with regards to the inconvenience caused by their lack of stores/shipping knowledge or concern for the customer.”

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Posted 2 years ago

“Their service was very good. However their system doesn't correctly sync with shop pay's app with status updates.”

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Posted 2 years ago

“Excellent service. I took my time choosing my piano as it is an expensive purchase Bonners were so helpful and I am so pleased with my purchase. Definitely recommend”

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Posted 2 years ago

“I bought a used Korg Nautilus from Bonners and hoped for it to be in nice cosmetic condition. I am pleased to say the condition is mint!!! Very pleased and would have no hesitation in the future to buy from Bonners. Thanks again. Mike”

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Posted 2 years ago

“All I can say about Bonners Music is they are brilliant any problems just message them and they get straight back to you I would recommend them to anyone.”

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Posted 2 years ago

“I ordered my instrument online and requested a delivery time for three days after the day of purchase. The instrument arrived on the scheduled day at 11 a.m., securely packaged and in mint condition. Thank you Bonners.”

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Posted 2 years ago

“They were very helpful in finding the right guitar for me, the playing room is comfortable and you can play an instrument you like in peace. They were very helpful in delivering my instrument locally and all packed well. I will be coming back to Bonners again. Very pleased”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,286 reviews