Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,290 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, very patient with my queries. Communication was excellent and the delivery was very quick. Would highly recommend.”

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Posted 3 years ago

“I recently purchased a piano from Bonners at the Eastbourne branch. The service I received from browsing in the shop, ordering and delivery was second to none. A seamless, faultless purchase. The staff are extremely professional, friendly and very knowledgeable. I had dealings with all the branches of Bonners for various reasons and each made the transition from purchase to delivery easy. The delivery team were also professional and friendly and wasted no time in setting up my new piano, having had the task of carrying this heavy instrument upstairs. I would highly recommend Bonners Music. Thank you.”

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Posted 3 years ago

“Bonners music were fantastic could not be happier. Pleased with the way everything was dealt with. My only gripe is that TNT the delivery company were disgraceful. They cant read, the dont have a complaints line. The refuse to accept any liable fault. 5 days after waiting in and geting arranged dates and approximate times they eventually turned up again. Bonners music fantastic TNT shocking”

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Posted 3 years ago

“There was some confusion with how long it would take til my delivery was back in stock. But everyone I spoke to was friendly and helpful”

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Posted 3 years ago

“Very friendly and helpful staff. I have always left the shop satisfied and happy”

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Posted 3 years ago

“Quick delivery as expected! Nice, quick and very helpful customer service. Thanks All the help from Tom!”

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Posted 3 years ago

“Excellent. Great Guitar by Epiphone.”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Bonners is my first port of call for musical items. I trust Tony’s reviews and demos. The part exchange is brilliant, as is the overall service. Love them.”

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Posted 3 years ago

“good phone service. good shipping”

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Posted 3 years ago

“I would like to say a big thank you to Tony, Greg and the Bonners team at the Eastbourne store for arranging for me to visit the store to record the preset settings on a Hammond SK1 keyboard which, I think, was the one I part exchanged with them for a Hammond SKX keyboard. These were long and intense sessions for me covering two visits and totalling 10 hours altogether, and were necessary because I discovered that the Hammond SKX keyboard has completely different presets to the Hammond SK1. It was not possible to download the SK1 presets from Hammond themselves as the two keyboards, despite being from the same ‘family’ of Hammonds, have different internal architectures. As a result I can now re-create my favourite SK1 presets on the SKX including Purple (Jon Lord sound), The Gnome (Keith Emerson sound), Light Fire (The Doors sound), and many others. The presets I have configured on the SKX so far seem identical to those on the SK1 so I am really pleased with the outcome. One unexpected result of having spent so many hours in the Eastbourne store was that I was treated to a masterclass in customer support and service, both direct and via telephone, by Greg, Tom and the other front desk folks. This included giving technical advice on piano, keyboard and guitar products, helping customers choose a suitable product, and arranging and updating customers on deliveries. Having bought a number of keyboards and accessories from Bonners Eastbourne it was clear to me why they are so highly rated by myself and customers. I am intending to give the completed preset sheets (100 in total plus some support sheets) to the Hammond SK user group(s), as they may be useful for other users of both SKX and SK Pro keyboards, and I will also include a copy of this thank you note to Bonners. I hope the store move to the new premises in Eastbourne goes well.”

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Posted 3 years ago

“Excellent piano and service!”

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Posted 3 years ago

“Excellent helpful service and prompt efficient delivery. Highly recommended”

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Posted 3 years ago

“I recently purchased online, a Casio PX-S1000 Digital Piano from Bonners Music, having watched their online video demonstrations which helped me decide which make and model to purchase. The digital piano arrived swiftly, as promised. Great product and fantastic customer service. Thank you Bonners Music - highly recommended!”

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Posted 3 years ago

“Absolutely fantastic service, placed an order for a used Fender and had a call the next day explaining when it would be delivered and that it was getting checked over by their tech. Arrived on day as stated, very well packed and in great condition.”

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Posted 3 years ago

“Great service very quick delivery. Item works fine.”

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Posted 3 years ago

“Excellent. Product arrived quickly after the order, and well packed, and safe transportation with TNT.”

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Posted 3 years ago

“Excellent service. Thank you.”

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Posted 3 years ago

“Purchased yamaha ydp164, there was a lead time and I was informed by email that it would take 3 weeks to arrive, it was promptly shipped at that point and I was able to track my delivery, the delivery service used was great as well, the delivery guy was very polite and helpful. The package was received in perfect condition and I was able to assemble it in under an hour, great company would certainly use them again”

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Posted 3 years ago

“Excellent, friendly service and prompt delivery.....and I always enjoy Tony's piano video reviews!”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,290 reviews