Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,227 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 21st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I speaker as I fined, or write in this case, and have no hesitation in saying how satisfied I was with Bonners service in this instance. Thank you and people can now hear what I playing on my Tyros 1 now. I trust that they never tyros of that. JUSTFRED.”

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Posted 7 years ago

“I wanted to purchase a guitar for my niece (one up from a beginner), and was really pleased to find the Epiphone Hummingbird. I knew she'd love the appearance, so my next question was how would it play? Being a guitarist all my life I was sceptical. I needn't have been, it played really well. Plus along with the service I received from Bonners filled me with confidence. I took it home and played it for a day, fitted a tuner (I had) and packed it into a great gig bag, along with the beautiful strap that I'd also purchased from Bonners: called a courier and a day or so later had a thrilled young aspiring Taylor Swift on Skype. Thanks Bonners. See you soon.”

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Posted 7 years ago

“Bought a Marshall amp online and the purchasing experience was second to none. The price was very good and delivery excellent, in fact I received the amp a bit sooner than expected. All in all, a very straightforward transaction. I would not hesitate to use the company again.”

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Posted 7 years ago

“I was left to try all the different pianos in store for as long as i needed. A very helpful lady Amanda who was in store. Great service, I would recommend them very much.”

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Posted 7 years ago

“Excellent Service”

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Posted 7 years ago

“Good response to email questions and very personable service.”

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Posted 7 years ago

“Good service in the shop but we had to chase as their warehouse seeded to loose order. Then poor delivery having sent piano by standard delivery company that needed help getting piano out of the van contrary to what was agreed. Luckily help was found on the day.”

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Posted 7 years ago

Dear Allen, Thank you for your review. I was very surprised to read that we sent your piano with a standard courier, rather than with our own team, given your proximity to our store, so I immediately looked into the reason for this. It appears that this was a mistake by our despatch team and it should not have happened. Our sales team had specifically requested a Bonners delivery, rather than a courier, but this instruction was missed, and I am really sorry. You should not have had to help get the instrument out of the van - it shouldn't even have been on that van! I would like to offer you a small token by way of apology - perhaps you could call me on 01323 636140 to discuss this? Kind Regards, Amanda

Posted 7 years ago

“Plenty of time to play and choose and no pressure to purchase”

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Posted 7 years ago

“I bought a Yamaha NU1 from Bonners Musics. It was dispatched and delivered quickly, and brought into my house and set up for me by the deliverymen, who also took all the packaging away with them. So it was ready to go straight away! The best part of dealing with Bonners is their customer service, particularly Tom. They negotiated a price with me and offered to swap some of the accessories that came with the piano for different models. After purchasing the piano, I noticed it was on sale somewhere else. I brought this up with Tom and he offered to match that lower price and immediately refunded me the difference, without me even having to ask! Really great service, and an absolutely awesome instrument.”

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Posted 7 years ago

“Very helpful and knowledgable”

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Posted 7 years ago

“Hi I always find the staff to be friendly and helpful, also technically knowledgeable.”

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Posted 7 years ago

“Amanda Jones dealt with us and was helpful pleasant and accommodating. The whole experience was without problem or difficulty AND the LX17 is the best purchase we have made in many a year. We researched the three top contenders within our budget with the help of Bonners' online review by Tony and other reviewers. All informed our decision making; we are delighted with our choice of digital piano and retail supplier.”

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Posted 7 years ago

“Bonners always more than helpful and super-friendly folk to deal with”

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Posted 7 years ago

“Excellent help from the staff who were very knowledgeable. I was able to fully test the amp I wanted in store with no pressure”

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Posted 7 years ago

“They were very helpful over the phone and I couldn't fault their service.”

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Posted 7 years ago

“Everything that was asked of Myke, was carried out without complaint or fuss. Very pleased with the service provided.”

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Posted 7 years ago

“Good fast service. Keyboard arrived safely and undamaged. Excellent”

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Posted 7 years ago

“The price for the package was the lowest of several suppliers which I saw on the Internet. Delivery was promised for 3-4 days but in fact was delivered the day after my order.”

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Posted 7 years ago

“Excellent service, nothing more to say. Hopefully have the opportunity to come and buy more!”

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Posted 7 years ago

“Great showroom, well informed, good service, and promptly delivered as promised. Responded quickly and well to a technical query I had a few weeks later.”

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Posted 7 years ago

Bonners Music is rated 4.9 based on 4,227 reviews