Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,286 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonners is a music business I always return to and am never disappointed. Fantastic service and prices, which unless for very trivial purchases, do not give you a nasty shock because of added delivery costs. The price you see is what you get. For this reason I recommend when ordering online from them to consider adding lower cost items you will need in the near future. My recent promptly delivered Kawai ES110 piano for example was delivered with a Stagg table style (not x-shaped) stand, because my existing one was being a little rickety because of a missing part. So despite the extra delivery weight I got the sturdy stand for the basic price of £55.”

Bonners Music 5 star review on 14th January 2023

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Posted 2 years ago

“Friendly and helpful staff and service. Would recomend Bonner's to anyone for their musical equipment. Very satisfied.”

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Posted 2 years ago

“Excellent price and free delivery which was also fast. Couldn’t ask for more.”

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Posted 2 years ago

“Excellent service once again ! Exchanged my keyboard for another, and from when first got in contact with Bonners ! would like to thank Emma Browne for a great service, definitely would recommend this great company !”

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Posted 2 years ago

“Excellent service, excellent delivery and excellent keyboard”

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Posted 2 years ago

“Very good service given by Tom at the Reigate store in helping with selecting and delivering an electronic piano and accessories.”

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Posted 2 years ago

“Excellent service and a hassle-free transaction. The website was easy to negotiate and the selection of the cover was a painless process as was payment. Delivered quickly and well packed. Will definitely deal with again. Thanks guys.”

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Posted 2 years ago

“Excellent online service -- I purchased a digital piano online over the holidays and was immediately contacted by Bonners on the first working day following the holidays to say when the piano would be delivered. The piano was delivered on time. There was no charge for the delivery and the piano was very competitively priced compared to other retailers. Based on my experience, I would have no hesitation in recommending Bonners Music.”

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Posted 2 years ago

“Excellent customer service and prompt delivery”

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Posted 2 years ago

“I was upgrading my basic digital piano and received excellent advice from your staff . I ordered the CN 29 kawai and I am delighted with it .Thank you”

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Posted 2 years ago

“Excellent service. Efficient delivery and item really well packed. And I love the piano!!!!”

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Posted 2 years ago

“Speedy delivery at the best price on the market for my Roland RD-88 Keyboard. Thank you! 👏”

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Posted 2 years ago

“Staff were very helpful and delivery was extremely quick.”

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Posted 2 years ago

“Had just the guitar case I needed at a reasonable price and sent it promptly.”

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Posted 2 years ago

“Really pleased with the follow-up service. I bought an expensive guitar online and received a courtesy phone call a couple of days later to tell me the process (e.g setting up the guitar) and time scale for delivery. It didn’t come on the day they said it would but it came the next day and I received an email from the courier with the day and time slot. The guitar was well packed and I’m thrilled with it.”

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Posted 2 years ago

“Have bought two different pianos over the last 3/4 years at Bonners. Once by visiting the store near Reigate and the staff were very kind and let me take my time trying out various pianos. Probably spent 2h there before deciding and ordering which all went smooth and easy. 2nd time I just ordered a digital piano over the internet and was smooth and easy again with timely delivery. So can only speak well of Bonners based on my experience.”

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Posted 2 years ago

“Excellent prompt service. Will use again for music supplies.”

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Posted 2 years ago

“Piano stool delivered promptly and seems to be very solid and comfortable”

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Posted 2 years ago

“Thank you Tim for your time and knowledgeable answers to all my questions. I purchased a Kawai ES520 and am so very pleased with the choice. Great store with some beautiful Pianos on display. A very pleasant experience!!!”

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Posted 2 years ago

“Excellent products supplied by an excellent company. Very efficient delivery service too.”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,286 reviews