Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,286 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent super fast service from start to finish. The Piano came delivered into position, well packaged and easy to set up.”

Helpful Report

Posted 1 year ago

“Extremely helpful service. Amanda was particularly impressive and the reason we decided to buy from Bonners, following her prompt and straightforward advice. Delivery was prompt and efficient. Highly recommend.”

Helpful Report

Posted 1 year ago

“Brilliant service, thank you. I'm so pleased with my piano!”

Helpful Report

Posted 1 year ago

“Very positive experience. Efficient, professional and delivered on time.”

Helpful Report

Posted 1 year ago

“I’ll start by saying I’ve been using Bonners for years with excellent service. However, I recently ordered a used Korg Pa1000 arranger keyboard which, sadly, I never received as their courier (DX Express) lost it. This resulted in hours of my time wasted chasing and waiting for the keyboard to arrive plus false promises from the courier which concluded in the delivery of an exercise bike!! I cannot fault the support given by Emma from Bonners and I’ve now received a refund which is the mark of a good retailer. However, DX Express are terrible and this in my mind has tarnished the whole experience - hence my rating.”

Helpful Report

Posted 1 year ago

“Excellent service from Bonners, both on the phone (for initial advice about which piano to purchase) and in store. All the staff we dealt with were helpful, knowledgeable and efficient.”

Helpful Report

Posted 1 year ago

“Fast delivery and quick to response over email. There was a package missed off the order which was addressed immediately and sent the next day - thanks :)”

Helpful Report

Posted 1 year ago

“Very friendly lot and über-cool pricing. The Gibson Les Paul Special I wanted was too expensive in my area and I was more than happy when I found Bonner Music. The guitar came in immaculate condition and perfectly setup.”

Helpful Report

Posted 1 year ago

“Polite......”

Helpful Report

Posted 1 year ago

“I ordered a piano, which turned out to be out of stock (an error on the website). Bonners contacted me immediately and provided me with options, including a full refund. I decided to stick with Bonners and wait for the piano to come into stock (potentially 2 months), and got a phone call a couple of weeks later to let me know some piano had come in, and I was first on the list. It arrived the next day! I was impressed with the customer service.”

Helpful Report

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

“A very professional and helpful service . My order was promptly despatched and was exactly as advertised.”

Helpful Report

Posted 1 year ago

“Excellent in shop service and recently ordered online a blackstar fly 3 mini amp which came within a couple of days”

Helpful Report

Posted 1 year ago

“Good personal”

Helpful Report

Posted 1 year ago

“Easy online ordering platform. Great communication. Fast delivery. Highly recommended”

Helpful Report

Posted 1 year ago

“Friendly, timely service. Very impressed”

Helpful Report

Posted 1 year ago

“Absolutely brilliant service. From the enquiries I made prior to purchase to the speed of delivery, everything was dealt with efficiently and professionally. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Fantastic service from Bonners. Visited their Surrey showroom three times. The staff were friendly and really helpful in helping me choose the right piano for me. Nice store to visit...easily accessible, plenty of parking and a huge range of pianos to test out. I had a much better experience at Bonners than other stores and had no hesitation making the purchase from them, espcially as they do price match.”

Helpful Report

Posted 2 years ago

“We were shopping around for a digital piano that would replace one that was around 20 years old and could not be tuned. Firstly the Bonners website is a shining example of easy navigation, accessibility and a great user friendly interface. The written product descriptions are really clear and the inclusion of videos describing and testing the products means the customer is fully informed. Purchasing the product was great value for money and the post sales aftercare was amazing as well. The courtesy call after the purchase was a really nice touch and felt personable. I felt like more of a member of a community rather than a customer. The delivery process was well explained and timely. 10 out of 10 all around. The product itself, A Kawai Digital Keyboard... Beautiful. I'd strongly recommend this store to suit all your musical needs.”

Helpful Report

Posted 2 years ago

“Not happy with the Casio CT S1 which I purchased, I find it quite complicated, to adjust the settings, it may be me, because I had a cheaper keyboard before, which had fewer features.I thought by upgrading , a new keyboard would give me a better enjoyment.”

Helpful Report

Posted 2 years ago

Bonners Music is rated 4.9 based on 4,286 reviews