Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,341 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast turnaround on mail order”

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Posted 2 months ago

“Shame that their don't offer free return services, even for expansive good's they charge minimum £45”

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Posted 2 months ago

“informed and delivered on time”

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Posted 2 months ago

“Great guitar, as described, well priced, properly serviced & set up with new strings. Very well packed & delivered quickly. Absolutely top notch.”

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Posted 2 months ago

“Great service-quick response to emails and great delivery team”

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Posted 2 months ago

“Ordered 2 sets of Gibson guitar strings , only received 1 . Called shop 9 days ago still waiting for other set !”

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Posted 2 months ago

“Great service. Well packed and delivered!”

Bonners Music 5 star review on 4th February 2025

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Posted 2 months ago

“A prompt and efficient service. My accessory arrived intact.”

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Posted 2 months ago

“Good prices, quick delivery - goods arrived safely. Really pleased with bass case.”

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Posted 2 months ago

“Fast delivery and amazing customer service when needed support with assembly of my piano.”

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Posted 2 months ago

“While you were fairly efficient was not overly happy with the set up! Especially when I have too replace atop E strings within minutes of using it because it was cut so short it kept pulling out the machine head! Apart from that very satisfied!”

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Posted 2 months ago

“Excellent service and super fast delivery. Perfect.”

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Posted 2 months ago

“Good purchasing experience. After viewing several suppliers on line I decided to visit Bonners at the Milton Keynes showroom. They had a good range of piano models on display and to try. The staff were very helpful in explaining and demonstrating differences; even moving a used model of the type I was interested in from the storeroom to the showroom for me to try. No pressure, just good helpful advice. I subsequently contacted Bonners on the 'phone to discuss my requirements together with some accessories all of which was handled professionally, politely and efficiently. Prices were competitive and the online online order process straightforward. Delivery was swift by a polite and careful delivey crew with good comms throughout the whole process. The whole experience was enjoyable with a good service from start to finish. Many Thanks.”

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Posted 2 months ago

“Toby was very helpful, he listened and understood our requirements. He answered our questions and left us to make our own decision on which digital piano to buy. No high pressure selling. Very pleased.”

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Posted 2 months ago

“Brilliant. I realised after ordering that I’d not arranged the correct delivery date. I emailed them straight away ( Sunday evening ) and they got back to me first thing MondayI h ad a date that suited me. The item was delivered as promised. Well packed and a lovely guitar. Completely made up either the service. Thank you.”

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Posted 3 months ago

“Really good service. Quick response and speedy delivery! Thank you so much!”

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Posted 3 months ago

“Reliable people have used them in the past no problems”

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Posted 3 months ago

“It was very easy to order my Yamaha piano from Bonners website. My order was delivered on time. Highly recommend.”

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Posted 3 months ago

“Beautiful piano and tone. Delivery disappointing due to courier damage but customer service were very helpful. Speedy service for a replacement stand as original was damaged. Thank you Emma! And Amanda for all your help 😊 Just awaiting cover that was out of stock at the time”

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Posted 3 months ago

“Straight forward speedy delivery of my keyboard. Very pleased.”

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Posted 3 months ago

Bonners Music is rated 4.9 based on 4,341 reviews