Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,299 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 7th March 2025

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted all round Inc pt exchange smoothly and then afterwards when requesting help with mf files. Wished I lived nearer so could pop in and say ‘show me!’ Found genos a bit step up - great”

Helpful Report

Posted 7 years ago

“EMMA was excellent in every part of the trade . The new Genos is amazing , but she told me that . Only thing I would really appreciate is a day with a Genos demonstrator to gain essential knowledge in the instrument so that I can get it out gigging as soon as possible . I'm happy to fly down to your store if this can be something that can be paid for and arranged , thanks graham geddes”

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Posted 7 years ago

“Product was in stock price was competitive delivery arrived on time . And we are very pleased with the piano .”

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Posted 7 years ago

“Easy transaction, very good communication, reliable delivery. Very pleasant people to deal with”

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Posted 7 years ago

“The service was amazing. Great knowledge and very patient while we tried everything in the showroom!”

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Posted 7 years ago

“First class service throughout. My initial enquiry brought a speedy response and the purchase and despatch of the goods was super efficient. Congratulations to all concerned.”

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Posted 7 years ago

“Bought Casio Privia PX860 Digital Piano. Arrived, well packed. Easy to assemble. Works great. Very pleased with purchase.”

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Posted 7 years ago

“Efficient. Effective communication. Very smooth purchase. Easy to arrange 12month finance option on a much coveted Nord stage 3 piano. Speedy delivery.”

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Posted 7 years ago

“Welcoming feel to shop, staff smile at you and acknowledge you. Wide range of beautifully presented stock from guitars to electric drum sets. Low pressure but knowledgeable sales persons. Great shop,”

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Posted 7 years ago

“Traded in a PSR770 for a Tyros 5-61 with speakers because so many are upgrading from the Tyros 5 to the Genos and many good Tyros 5 are available. Whole purchasing experience was pain free and the second hand Tyros 5 with a year's warranty has been amazing. Got what I considered a fair price for the PSR770 I traded in.”

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Posted 7 years ago

“Bought Casio Privia PX860 Digital Piano. Arrived, well packed. Easy to assemble. Works great. Very pleased with purchase.”

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Posted 7 years ago

“Very friendly, helpful but no pressure advice - they let me try the guitar for as long as I wanted and took my old one in PX- recommended ... I also love the guitar”

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Posted 7 years ago

“Great service, daughter loves the piano”

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Posted 7 years ago

“The products are very well described and demonstrated on the website or on Bonners' YouTube videos. As for the delivery, everything went perfectly well, as expected. Communication via email was constant throughout every step in between the purchase and the delivery. Great music shop!”

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Posted 7 years ago

“Easy to do business with. Goods arrived in perfect condition - well packaged.”

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Posted 7 years ago

“Great service, fast and no nonsense.”

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Posted 7 years ago

“I bought my piano on-line having chatted with Tony from Bonners. He told me they had the model & matching stool in stock. They were offering a package that included free headphones. It arrived in a seriously heavy, very large box but it was excellently packed. It only took me around 30 mins to assemble the piano and it sounds absolutely fantastic. I played a Yamaha baby grand today and I think my Kawai CN27 sounds and feels easily as good, in fact I prefer it! Seriously. And my piano doesn't go out of tune! Awesome instrument from a great company. I saved £200 on the price offered by a local dealer too.”

Helpful Report

Posted 7 years ago

“very good communication kept me up to date with the arrival of my Genos and very good price”

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Posted 7 years ago

“I recently upgraded from a Yamaha CLP 535 to a Kawai CA67 which I purchased recently from Bonners and out of all the dealings I have had with other piano retailers, Bonners have been the best by far! One of their strengths, in my personal experience, is their delivery service. As my apartment is situated on the second floor, other retailers have wanted to charge me an arm and a leg for delivery. With Bonners, however, not only were they able to deliver free of charge, they also arranged for my piano to be assembled too and at no extra cost. The sales staff aren’t pushy (thanks go out to Tom at Bonners Eastbourne) and to say they’re really helpful is an understatement. Thanks go out to the team @Bonners, you deserve all the success you’ve already accomplished and more. Thanks again.”

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Posted 7 years ago

“Everything was perfect. Thank you!”

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Posted 7 years ago

Bonners Music is rated 4.9 based on 4,299 reviews