Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,234 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 21st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff throughout your store. All seem to be very knowledgeable and never in a hurry.”

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Posted 9 years ago

“Excellent professional service.”

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Posted 9 years ago

“Very helpful,and knowledgeable staff,dealt with a problem i had quickly.Will definitely be back.”

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Posted 9 years ago

“Just the best”

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Posted 9 years ago

“Very Helpful, and all details were correct and smooth delivery of synth. Very pleased and will use you again in the furture.”

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Posted 9 years ago

“Very good polite and friendly a credit to young people”

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Posted 9 years ago

“Thank you for the opportunity to record my opinion of the quality, service and expertise of Bonners Music Emporium. This is the third 'top end' Yamaha Keyboard I have purchased from them..... Their communication is superb throughout the whole purchase procedure, their staff (and I have dealt with several members), are polite, happy and more than helpful. They keep any promises and nothing seems too much trouble for them. Next Day delivery, coupled with collection of the Trade In is first class, are the very fair prices for the Part exchange item. Finally, 12 Months interest-free credit is the deal maker for me. Points scored out of ten? ..... I give them a fiftteen!!! John J. Haddleton BA, LRAM, FRCO http://m0obu.net .”

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Posted 9 years ago

“The guy that served us was a great help. We were looking for a keyboard as a gift but had no idea what we were buying but wanted something that could be grown into by our son. The advise we were given was fantastic and the assistants advice saved a good couple of hundred pounds. Top salesman and great shop will definitely be going back.”

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Posted 9 years ago

“I am very happy to recommend Bonners. I received a fair trade in price for my acoustic piano and Amanda made everything so easy. Very fast communication, very helpful and very professional. Even delivery was fairly quick as I'm over 300 miles away from Eastbourne! Many thanks”

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Posted 9 years ago

“Ordering was OK. The acknowledgement e-mail was appreciated. Delivery as promised.”

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Posted 9 years ago

“Got the best deal I could find online and delivered next day.”

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Posted 9 years ago

“Excellent service, great recommendation on alternative product, friendly staff. Delivered quickly too.”

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Posted 9 years ago

“When I ordered the Clavinovah I arranged for it to be delivered to Vinehall School on Wednesday 2 September. However, this did not happen and an email from one of the team said they couldn't remember what the arrangement was! I then arranged for the instrument to be delivered at 12.00 pm on Friday 4 September. It arrived at 10.00 am. I was not available at this time so the instrument was set up and left for me to check. Had the delivery been at the time agreed, I would have been able to ask questions, etc, etc. and would have been available. Instead, I had to ask our maintenance men to supervise!”

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Posted 9 years ago

Hello Sue, We are so sorry for the confusion regarding the delivery of your new piano. The situation arose because the delivery had been booked quite a long time in advance - before your summer break - and our internal delivery booking system couldn't actually accept a date that far ahead. Your situation has now alerted us to this issue and we have now implemented a new system which means this cannot happen again. I am so sorry that it took a mistake with your order and a bad review to make us aware of the issue. With regards to the further inconvenience on the day of the delivery, I am so sorry - the delivery team were genuinely trying to compensate for the initial error and thought you would be pleased that the instrument arrived earlier in the day. Obviously this wasn't the case and caused you further annoyance! I am really very sorry about this and quite understand your frustration. I do hope you and your pupils enjoy the new instrument - if you need any help using it or have any questions about it at all, please do get in touch with us here in the piano department on 01323 636140 and we will do everything we can to assist you. Sincere apologies again, Amanda Amanda Jones Bonners Ltd

Posted 9 years ago

“The staff at Bonners were very helpful - They made the purchase of my Yamaha Piano simple and easy. The piano was received and set up by friendly delivery staff. Overall, I am very pleased with the service I received.”

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Posted 9 years ago

“Excellent service, would certainly use again”

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Posted 9 years ago

“I received helpful advice, enabling me to clarify the scope and type of amp appropriate to my current needs. The VOX Valvetronic is very satisfactory.”

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Posted 9 years ago

“The yamaha is my second guitar and I can't put it down great value for money and a great sound. The service inside the store was excellent I was given done good advice.”

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Posted 9 years ago

“excellent advice and fast service.”

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Posted 9 years ago

“After shopping around, Bonners was easily the best value package. All communication with the staff was useful and helpful. A missing nut was sent to me straight away, even though I later found it in one of the boxes. I also purchased a drum stick holder after seeing a cheaper one in GAK. This cheaper price was matched”

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Posted 9 years ago

“Very helpful and excellent service. Good value. Would use again.”

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Posted 9 years ago

Bonners Music is rated 4.9 based on 4,234 reviews