Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,227 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and helpful service. We are delighted with the Kawai digital piano. We appreciated that we were left alone to try out as many pianos as we liked.”

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Posted 6 years ago

“Ordered digital piano in the early afternoon and it was delivered the next day, great service.”

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Posted 6 years ago

“Very helpful staff, plenty of time to try out instruments and good price.”

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Posted 6 years ago

“I have been dealing with Bonners Music for many many years, and have always been extremely pleased with the srandard of service provided.. The staff have always been helpful, efficient and a pleasure to deal with.”

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Posted 6 years ago

“Extremely helpful and knowledgeable during the purchase process and executed delivery at astonishing speed. Everything was well packed and in place and in good condition. Just a slight criticism on a subsequent follow-up call when the keyboard expert pointed me at the internet for an ancillary Yamaha item (which I ordered) but turned out not to operate on my keyboard model. Yamaha informed me it hadn't done so for several years now. But other than that, everyone at Bonners is friendly and helpful and I would buy from them again.”

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Posted 6 years ago

“I bought this package and found staff to be very helpful and polite while going through the process of looking and browsing. I later made a decision and bought the package. After just one session when I took the keyboard to a friends house for a music evening one of the feet came off the stagg bag supplied with the package despite really careful handling. I am aware that it is only a foot and quite trivial but nevertheless £1800 was a lot of money spent so I contacted the shop and explained this. I was told that it is usually the first thing that comes off these bags ! After a discussion I decided to upgrade to a more expensive carry case and the person kindly deducted the cost of the original bag off the upgraded product which has so far been fine. Overall I would shop here again and I am very happy with all the items bought. Customer service is key and too often you find a great customer service providing there are no problems and your money is being taken,but sometimes when there is an issue it is when you really find out what a company is really like and the back up service. I run my own business and know how difficult customers can be too ! Well done. May be worth a call to stagg and find out why the feet come off especially if it happens often. its not a big issue but doesn't look great when someone has spent a lot of money. Many thanks and will certainly shop here again.”

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Posted 6 years ago

“Bonners carries a large range, supported by a decent stock (from my recent experiences). I spoke to three people over the phone while enquiring about stage pianos and dealt face to face with one person at the Reigate Centre. All were very helpful, genuinely friendly and knowledgeable. I received good advice and had a long hassle free demo before buying my Kawai MP7SE. The price was good and the trade in value offered for my previous instrument was better than most other offers I'd had. I'm extremely happy with the Kawai. The grand piano samples and variations are stunning - I love it.”

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Posted 6 years ago

“Very helpful with my swap of Casio to s/h Roland BK-5 keyboard”

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Posted 6 years ago

“Had a few visits to Bonners where I was able to play many pianos for as long as I liked. Staff very helpful, including the guys who delivered/assembled the piano.”

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Posted 6 years ago

“Bought a Martin 00015m guitar. They accepted a trade in. Excellent quick service and very pleased with instrument. Very professional. Will use again”

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Posted 6 years ago

“Very helpful staff and a good balance of being left to try new instruments but always someone on hand to ask advice. I would recommend your showroom to anyone looking for a new piano! Thank you Katie”

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Posted 6 years ago

“Very pleasant and helpful people to work with. Topped by how great the Nord Piano is!!!”

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Posted 6 years ago

“Piano delivered earlier than expected (!) - fortunately I was at home. Very efficiently set up by people who knew what they were doing. I love my new Kawai!”

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Posted 6 years ago

“Great service, lovely piano. My son is in love with it. Piano was ordered and delivered on time and as advised by Bonners. Delivery crew were very polite and professional,”

Bonners Music 5 star review on 25th June 2018

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Posted 6 years ago

“Very pleased with my purchase done in a very pleasant manner.Would use again.Thank you.”

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Posted 6 years ago

“They were very friendly from the start. The removal men arrived on time and were even happy to move my other upright piano for free! I was always welcome in the workshop to test the piano out as I wanted to be sure.”

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Posted 6 years ago

“I do not normally write reviews; however, Bonners were outstanding. I ordered a used piano online without a visit to the showroom. The sales staff were very helpful and if anything understated the excelent condition of the piano, which looks and play perfectly. Delivery was on time and installed by two very polite gentlemen. I have no hesitation in recommending Bonners, the service was excelent and the piano exceeded my expectations.”

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Posted 6 years ago

“Friendly, efficient, value for money”

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Posted 6 years ago

“Tom Parsons was very helpful, and I've been very happy with the Kawai DP, which was delivered in double-quick time. I'd recommend Bonners to anyone. Cheers!”

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Posted 6 years ago

“Very good service and customer care”

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Posted 6 years ago

Bonners Music is rated 4.9 based on 4,227 reviews