Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,286 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the guitar I bought. Bonners had the best price online for what I was looking for. Keep well informed of progress through emails and a phone call. You can tell they genuinely care for their customers”

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Posted 2 years ago

“This company is the best I’ve dealt with by a long way. Nothing is to much trouble. Very friendly shop. No silly egos there. Whether your a complete novice or a virtuoso these guys treat everybody the same. I travel 70 miles to get there.”

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Posted 2 years ago

“Very good service. Packed very well. Sent very quickly. Thanks Mike”

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Posted 2 years ago

“My transaction was so easy, communication was great, price match promise was great and even when I had issues with courier, they were quick at responding to my email. I will use again and definitely recommend.”

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Posted 2 years ago

“I am very happy with my recent purchase, a Yamaha Dgx 670!”

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Posted 2 years ago

“Good company to deal with, good products, good price for the item I ordered, good delivery time. would have no hesitation in purchsing from this company again.”

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Posted 2 years ago

“Although we had a bit of a rocky start with Bonner's sub contract delivery service failing to meet the agreed schedule (apparently other companies get higher priority than Bonners when drivers are in short supply😔) and then delivering a damaged piano!! Thankfully Bonners own delivery team stepped in quickly to deliver a replacement. Which has proven fine in the last 3 months of use. I think Kawai's ES920 is a very good digital piano probably the best of the current crop (eg Roland Fp90x, Yamaha P515)”

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Posted 2 years ago

“Bought a blackstar guitar ampbfrom bonners really lovely store to browse around and ended up with a great amp thanks for rhe support and advise would definitely recommend bonners”

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Posted 2 years ago

“This review details my experience with an online delivery. First let me say that their website is very easy to use, they’ve a great selection of products at really competitive and reasonable prices. I placed an order for a stage piano, shortly after placing my order I received an email from the store letting me know that my delivery would be picked up by the courier the following day, and delivered to me the day after that. Because of this, I moved work around to ensure I was in to receive the delivery. My delivery day came, and the piano did not show up. This was the Friday before an unexpected bank holiday weekend (the Queen’s funeral), the store informed me the delivery would be made on the Tuesday after the weekend, 4 days after their originally stated delivery date. That following Tuesday came, I moved work around again, to ensure I was in to collect the piano. Yet again, it did not arrive. Between Bonner’s and the courier (who I must say, also bear much responsibility for bad communication), no one could say with any certainty when my order would arrive, or indeed where it was. A customer service representative from the courier informed me that Bonner’s, if they had so wished, could have paid to have my delivery delivered at a specific time on Tuesday morning. I was disappointed to learn that Bonner’s did not do this, and according to them, only verbally requested that an early delivery was made. While I’m happy with the product that eventually arrived, I would not use Bonner’s again. It did not fill me with confidence that they had little accurate information on when my expensive delivery would be delivered, or where it was, merely estimates and false promises from the courier. The courier that Bonner’s use to fulfil their deliveries have overwhelmingly negative reviews across the board relating to accurate times and customer service. I wouldn’t feel confident placing another order with them and spending a lot of money, if they’re going to use an unreliable delivery service, and send it to me without the means to track it properly and follow through with their delivery promises.”

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Posted 2 years ago

“Great service, friendly team and competitive prices”

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Posted 2 years ago

“Fast delivery, excellent service. Thank you!”

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Posted 2 years ago

“Bought a Kawaii Es110 with stand and pedal unit. The price was great, and the staff were very helpful and responded quickly to my enquiries. I would highly recommend them.”

Bonners Music 5 star review on 23rd September 2022

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Posted 2 years ago

“Spent a long time making a decision for my choice of electric piano. Bonners responded to several questions I had via email giving me good information and opinions. Price for Kawai ES110 and its stand was the best I could find. Follow up phone call from Bonners was made. Delivery time was quick. Very good service.”

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Posted 2 years ago

“Great service, friendly and helpful on the phone. Prompt delivery service. Highly Recommended.”

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Posted 2 years ago

“Good quick delivery thank you”

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Posted 2 years ago

“excellent service i had to contact them with a question they answered almost immediately and also included a photo of item. Would recommend them for their service”

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Posted 2 years ago

“I am incredibly grateful to the person who came up/ allowed the idea of buying an instrument in installment interest free. I am enjoying my keyboard so thankyou!”

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Posted 2 years ago

“Second piano and again very happy”

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Posted 2 years ago

“Quick response and good delivery arrangement”

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Posted 2 years ago

“I got a new banjo (Ozark) a while ago. it was recommended at the bargain end of their range and it ids fabulous”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,286 reviews