Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,287 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Kawai from them, process was slickand delivery prompt! Communication was clear, so, well, good!”

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Posted 2 years ago

“very good”

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Posted 2 years ago

“I bought a secondhand Les Paul on mail order. Exceptional service from the first phone call to the guitar arriving. It was cleaned, polished and beautifully set up and packaged very securely. Could not be happier. Well done Guys!”

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Posted 2 years ago

“Knowledgeable, helpful support in selecting the appropriate electric piano for a church hall with sufficient large speakers. The piano arrived promptly and has been used already to great effect. There was some small damage on parts of the piano stool but since it came as a set and I had unpacked and put the rest together, we are living with it! Some of the heads of the screws had broken but it is still fine.”

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Posted 2 years ago

“Friendly and informed staff -”

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Posted 2 years ago

“Bonners have been excellent. I contacted them on a Friday night and had a reply on the Sunday morning. They honoured a price match, prepared an invoice and I had my piano delivered on the following Tuesday. You can't get much better than that!”

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Posted 2 years ago

“Good experience of visiting the store in MK and getting lot of help”

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Posted 2 years ago

“Recently bought a Kawai CN29 from Bonners and the service from start to finish was outstanding. Firstly they were happy to price match from another company, only £50 difference but still very good of them to do this. The delivery was at a time that suited me and I was called in advance informing me of the delivery time. The piano itself was well protected and I simply can't find a fault. The sound is outstanding. This is a 5 star experience. Thanks so much.”

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Posted 2 years ago

“Product descriptions on the website were very helpful and helped me make the decision. Despatch and delivery service very prompt. I am pleased with my purchase.”

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Posted 2 years ago

“Ordered a stand for my Piano and it arrived by the next working day, What more can I ask for?”

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Posted 2 years ago

“Bought an item online, it works well & is great quality; I queried the delivery status & received fast & corteous email replies. Great shopping experience - thank you!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very efficient and helpful service”

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Posted 2 years ago

“Quick delivery, good communication , well packaged 5*”

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Posted 2 years ago

“Eveything went smoothly with my order, even though my order was innitially out of stock. Big thank you to Tom Parsons, you were really on the ball. I'll happily recommending Bonners. Took the stress out of online shopping. Thank you.”

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Posted 2 years ago

“Visited our local store (Bletchley) to see range of digital pianos. We were pleased with the range on offer and staff were very helpful in explaining the various features of the ones we were interested in. We went away with details of several pianos and thought about it over a few days. Once we had decided, we placed the order via the web site and had a call the following morning to arrange a delivery date and time. We were pleased that delivery was by Bonners own transport rather than a carrier and it turned up on time. We're delighted with our new digital piano and very happy with the service provided by Bonners.”

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Posted 2 years ago

“Item posted within good timeframe, small problem which was handled promptly by Bonners excellent customer service. Would definitely use again and recommend!”

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Posted 3 years ago

“Excellent customer service and communication. Very nice touch having the tech check the guitar out before sending it out. It’s awesome and I’m very happy :)”

Bonners Music 5 star review on 24th February 2022

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Posted 3 years ago

“Excellent service and quick delivery. Would use again.”

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Posted 3 years ago

“Spoke to Allison about my order she talked me through my first online order I couldn’t fault her the piano was delivered the next day as she said it would be she is a credit to your company many thanks I will recommend others about your company many thanks”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,287 reviews