Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,207 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 7th January 2025

Nazrin Kamarul Bahrain

Bonners Music 5 star review on 18th September 2024

David Copper

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t told when it was out for delivery. Given a delivery date, asked to change it a couple of days in advance. Came home and almost £1600 worth of equipment had been dumped and left on a block of flats’ floor. I hadn’t signed for it, anyone could have stolen it. Never heard back about my request to change the delivery date. Would not recommend.”

Helpful Report

Posted 9 months ago

“Good range of stock to choose from, all helpfully described on the website. Excellent communication from order to after delivery and being able to arrange finance so easily is another bonus.”

Helpful Report

Posted 9 months ago

“Really pleased with our Kawai CN201 digital piano. From watching YouTube reviews of digital pianos by Bonners to help us narrow down our choice to taking delivery the service, on line purchase and communication was excellent. Particularly pleased with the personal phone call providing confirmation of purchase and delivery. Well done Bonners.”

Helpful Report

Posted 9 months ago

“Fantastic! From ordering the keyboard on the easily navigated website to delivery a couple of days later I couldn't have wished for a better service.”

Helpful Report

Posted 9 months ago

“Excellent website with all details to products. Interest free payment facility a bonus for expensive items. Easy to order online. My only negative, which is not Bonners fault, is the courier they used. DX Xpress. Their website displays a DX Express blue logo and nice new van. But mine arrived in a tatty old white bashed van and the driver wouldn't carry the parcel to 2nd floor flat, even though I pleaded with him and I have a disabling condition, leaving me pushing a 12 kilo package up a few stairs. What is it with these multi national couriers!”

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Posted 9 months ago

“No Fuss transaction”

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Posted 9 months ago

“Searching for a good quality, 2nd hand, portable digital piano, I found a used Yamaha P255 complete with stand and pedalboard on the Bonners website. The instrument looked almost 'As New' and was being offered at what I felt was a fair price, around half the original new cost. After shopping around for a while I came back to this piano and decided to place my order. Delivery was prompt (even though I live over 300 miles North of Eastbourne) and the piano arrived as promised, carefully packed with all the necessary stand-mounting hardware and the original instruction manual. It was up and running within half an hour of my receiving it. It plays beautifully and apart from a few marks on the inside surfaces of the stand (where they can't be seen anyway) is effectively like a new instrument. Thank you Bonners for your excellent service.”

Helpful Report

Posted 9 months ago

“Quick, efficient service, providing high quality customer service & products. Very pleased with piano. Would definitely recommend Bonners.”

Bonners Music 5 star review on 21st March 2024

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Posted 9 months ago

“I really like Bonners Music and after years admiring their website I managed a visit to the store in Milton Keynes. Very friendly and helpful, even transporting a couple of keyboards to the shop I wanted to view.”

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Posted 9 months ago

“Piano arrived quickly and am very pleased with the product”

Helpful Report

Posted 9 months ago

“Excellent service & speedy delivery. My electronic piano was delivered with care. I highly recommend Bonners Music!”

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Posted 9 months ago

“Emma was very knowledgeable and as such helped inform my purchase - communication throughout the process was excellent and the deal itself was the best available.”

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Posted 9 months ago

“I found Bonners music very helpful and professional when I phoned .”

Bonners Music 5 star review on 17th March 2024

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Posted 9 months ago

“Excellent first class service. I had a query and it was dealt with and resolved immediately. I highly recommend this company. Also, my orders were delivered to me within a couple of days, an excellent speedy service with professional knowledgeable staff.”

Helpful Report

Posted 9 months ago

“Very helpful service, from providing pre-sale information to after-sales info about accessories. keyboard was shipped very promptley and well-packaged. many thanks”

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Posted 9 months ago

“Excellent service, highly recommended!”

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Posted 9 months ago

“I purchased a guitar last year from Bonner’s and the service in itself was excellent but wanted to add a review to congratulate them on their after sales service. My guitar unfortunately developed a fault and Bonners were amazing in the whole returns process, had it returned to manufacturer and then in turn back to me. They keep me consistently updated on the progress and I am delighted to have my guitar back and fully working with no stress at all. Thanks to Vicki and the team!”

Helpful Report

Posted 9 months ago

“All good! The Kawai CN301 was very well protected, delivered promptly, and offered at a competitive price. The colour, 'Premium Rosewood', truly feels premium. We absolutely love it – it's even better than how it appears in pictures and videos.”

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Posted 9 months ago

“Excellent service. Quick to respond to questions and very helpful.”

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Posted 9 months ago

“I have recently moved to Eastbourne and was reticent in giving up using GAK in Brighton, but having gone into the shop, met the staff, and had the freedom to sample the equipment I can safely say I have never been in a better music shop. I bought a EOB Stratocaster online, which was £150 cheaper than their counterparts and it was hand delivered the next day. Excellent service.”

Helpful Report

Posted 9 months ago

Bonners Music is rated 4.9 based on 4,207 reviews