Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,172 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 18th October 2024

Ashley Stevens

Bonners Music 5 star review on 15th October 2024

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Bonners Music 5 star review on 2nd October 2024

Stefan Myers

Bonners Music 5 star review on 23rd September 2024

Nazrin Kamarul Bahrain

Bonners Music 5 star review on 18th September 2024

David Copper

Bonners Music 5 star review on 29th August 2024

Anonymous

Bonners Music 5 star review on 27th August 2024

Laura Gauden

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and great customer service.”

Helpful Report

Posted 2 weeks ago

“Good service. A major plus is having an in-store independent luthier for setups.”

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Posted 2 weeks ago

“I ordered my product via Reverb and paid what I thought was a reasonable price without negotiation, the used product arrived well packed and in good working order in just a few days. Excellent service with no problems.”

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Posted 2 weeks ago

“Bonners were easy to deal with, responsive when I had a query. Good prices. Well done to all staff”

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Posted 2 weeks ago

“Order was very efficiently processed and delivered on time. No complaints!”

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Posted 2 weeks ago

“Very helpful telephone call before delivery of Casio 6000 keyboard. Good to be alerted when such an expensive piece of kit is being delivered and not just by email which can be easily missed. I appreciated the call”

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Posted 3 weeks ago

“Excellent customer service and next day dispatch of my order.”

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Posted 3 weeks ago

“Ordered the wrong strings online. Shop was happy to change them”

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Posted 3 weeks ago

“Outstanding customer service and I would highly recommend Bonners. I needed to find a power supply unit for a very old electronic keyboard but didn't know exactly what I should buy. The staff went over and above to find the correct psu and ensure that it would work with the keyboard and not damage it. They were all very friendly, polite, knowledgeable and helpful. Thank you so much!”

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Posted 3 weeks ago

“Nice, quick response to my order. Item arrived as specified. Keyboard looks awesome.”

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Posted 3 weeks ago

“Very good, my daughter loves the piano.”

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Posted 3 weeks ago

“I've just used Bonners for the second time and have again received excellent advice and support. Very pleased with both purchases. I would highly recommend them and in particular their video reviews of keyboards, etc are very.ry informative. Thank you Bonners.”

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Posted 3 weeks ago

“I have recently purchased a new Casio piano from Bonners. I found them competitive on price and their online videos from experts are really useful in helping to choose a piano. Customer service/communication was good and the delivery was as expected. I'd recommend them and would personally use again for future purchases.”

Helpful Report

Posted 3 weeks ago

“The company might be okay but the courier company used for delivery (fed ex) has terrible services. For the free delivery service, you have to spare 3 to 4 days of waiting from 8 am to 6 pm. There is no time slots. There notifications are unreable, just for information purposes only. The courier drivers do not take phones or customers phone numbers. They can not get in touch with you. For any reason they will take back your item to the depot and will not notify you. They will turn up any other weekday with delivery with out notifying you! Bonners does not take responsibility of delivery as long as it is done with in 3 days after despatch! I advice customers buying bulk items not to use this type of delivery. It should not be made available to them. One person turns up and if you can't carry or have people to help. It's game over! I was so disappointed”

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Posted 4 weeks ago

“Everyone I dealt with at Bonners provided excellent service. They kept me up to date by phone of stock availability as I had a deadline and the piano I wanted was not in stock at time of ordering.”

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Posted 1 month ago

“Quick delivery and very helpful and polite customer service line. Thank you!”

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Posted 1 month ago

“I bought some piano castor cups. Phoned up, got good advice, phoned up again when a courier issue meant there had been a delay, and another set was sent out promptly. Friendly humans on telephones are good news, the castor cups are top quality - recommended - and the service impeccable. Many thanks!”

Helpful Report

Posted 1 month ago

“Excellent service, and although listed as 2nd hand, condition certainly appeared to be “as new”. Highly delighted, and would certainly recommend! Thank you!”

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Posted 1 month ago

“Really helpful, informative advice from Bonners several times when we were considering what keyboard to buy. So refreshing to be able to talk to someone easily and someone who really knows what they are talking about. Price match made it great price too. Fast delivery and great tracking from decent courier. I’d recommend Bonners to anyone given our great experience. Roland keyboard and stand.”

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Posted 1 month ago

“Ordered a Casio CT-S1 76 which arrived promptly and in perfect order. The keyboard itself appears to be well made and has a good tone. The Bluetooth adapter is very easy to install and pair up to phone which allows use of Casio app. I would highly recommend Bonners, good service and competitively priced. Many thank”

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Posted 1 month ago

Bonners Music is rated 4.9 based on 4,172 reviews