Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,227 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service, great communication and very friendly. I have since recommended Bonners to another family member and they have also been extremely impressed with the quality of advice and level of service.”

Helpful Report

Posted 7 years ago

“Sometimes music shops can be intimidating places where you’re made to feel inferior about your skill and knowledge but not here. Fantastic, personable service. Felt very comfortable looking around and choosing my guitar. Guitar itself is excellent - use it on a daily basis. Couldn’t be happier.”

Helpful Report

Posted 7 years ago

“Great pre-owned quality product and hassle-free shipping”

Helpful Report

Posted 7 years ago

“Accepted an old piano as part of the deal. Managed removal and delivery of the new piano efficiently and included a stool and initial tuning. However, never explained how to extend 5 year warantee to 10 years.”

Helpful Report

Posted 7 years ago

“Excellent very professional service, great value for money, my son found this company online and so glad he did. Very happy with purchase, delivery, free tuning arranged after 6 weeks. Will definitely use in future”

Helpful Report

Posted 7 years ago

“Great service and staff!”

Helpful Report

Posted 7 years ago

“Great service from the lady (sorry I don't remember her name) in the piano department. She directed the whole conversation to my 14 year old son (who we bought the piano for) and under her guidance we, happily, spent over our original budget. The piano has been a great success and big step up and is played every day!”

Helpful Report

Posted 7 years ago

“The service in the shop was very good and the people there were very willing to help and there was a good variety of products with different uses to choose from which was helpful too.”

Helpful Report

Posted 7 years ago

“Quick and very efficient service. Felt like they cared about customer satisfaction”

Helpful Report

Posted 7 years ago

“bonners are a very good company to work with, used twice in a row now to upgrade. first was a kawai, traded in for a roland this time. will definitely be coming back in a few years for next upgrade! thanks again to all staff. kind regards chris”

Helpful Report

Posted 7 years ago

“Good service.”

Helpful Report

Posted 7 years ago

“Fabulous communication and great customer service. An absolute pleasure to do business with.”

Helpful Report

Posted 7 years ago

“Excellent Customer Service”

Bonners Music 5 star review on 10th November 2017

Helpful Report

Posted 7 years ago

“Tony white most helpful n friendly. Even printed out some sheet music for me! Delivered on time and assembled by two nice guys. 5 stars ! Very pleased”

Helpful Report

Posted 7 years ago

“Purchased a new guitar for my daughter. Although she knew exactly what she wanted they let her try it out and try others to see how they felt to make sure she was getting the right guitar. No rushing and no pressure. They were very patient and helpful.”

Helpful Report

Posted 7 years ago

“The piano is okay but not happy with the retaining pedal. I don't think it works satisfactorily. Feel it needs attention.”

Helpful Report

Posted 7 years ago

“Once again the sales staff at Bonners have been more than helpful in helping understand the equipment options it fit my needs and suggesting products that fit my budget. I am happy to recommend Bonners Music Great people to do business with.”

Helpful Report

Posted 7 years ago

“Bonners customer service has been excellent and has made buying our piano a pleasure, from our initial query through to its arrival, we've been continually updated on progress. Thank you!”

Helpful Report

Posted 7 years ago

“I can honestly say that bonners made my piano buying a very delightful experience. Bonners showroom is amazing with everything from tje beginner to professional. As we were looking for a piano for my daughter who is just beginning to play some tunes on it, the salesman took the effort to show us all in my price range and let her try anything in the store. He was a musician himself so i felt he was more than qualified to give us the perfect piano. The only thing that let us down was the delivery man. He just dropped it off in doorway. For a item that weighed heavy there was one one man delivering it. Box was torn but piano remained scratch free. No fault from bonners as it was a courier company.”

Helpful Report

Posted 7 years ago

“While logistics (ie. distance of my home from Bonners) ruled out a part exchange, instead I was offered an excellent discount.”

Helpful Report

Posted 7 years ago

Bonners Music is rated 4.9 based on 4,227 reviews