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Bonners Music Reviews

4.9 Rating 4,247 Reviews
100 %
of reviewers recommend Bonners Music
4.9
Based on 4,247 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 23rd January 2025
Darren Wormald
Bonners Music 5 star review on 13th January 2025
Sean Chantler
Bonners Music 5 star review on 7th January 2025
Adrian Hamilton
Bonners Music 5 star review on 21st December 2024
Anonymous
Bonners Music 5 star review on 15th December 2024
Anonymous
Bonners Music 5 star review on 18th October 2024
Ashley Stevens
Bonners Music 5 star review on 15th October 2024
Michael Kilfoy
150
Anonymous
Anonymous  // 01/01/2019
I can't praise Bonners enough. Lots of keyboards to try out, and friendly advice from Tim (at MK) to help me choose the piano I wanted. Help during selling is one thing, but what makes a truly great service is what happens when problems occur, as did with my piano, and although the problems were of my own making and the manufacturer, Bonners stepped up to the plate and helped me resolve them. As I found out from experience before I ever went to Bonners, there is no substitute for personal hands-on testing of pianos and keyboards, and while there is a large piano showroom where I live in Nottingham, this local showroom only had a few digital pianos and it was very worthwhile taking the extra time to travel to Milton Keynes so I could try out a lot more.
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Posted 4 years ago
My husband and parents bought me a piano from Bonners for my birthday. Everyone they have spoken to or dealt with has been incredibly helpful, knowledgeable and friendly. Today, Rich and Tomas delivered and set up my beautiful new piano (Kawai CN39). They set it up in record time, arrived when they said they would and were so friendly and warm. Clearly they enjoy delivering the happiness that comes with a new instrument. Communication has been excellent throughout and I wouldn't hesitate to recommend Bonners and thier exceptional delivery service.
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Posted 4 years ago
Emma was very helpful with my initial enquiry and within a couple of emails I ordered the GP607, including arranging finance which was super-easy. Price was best I could find and delivery took about 2 weeks from point of order which was quicker than I expected given current crisis. I recognised the Bonners brand so was re-assured by that. The piano was delivered on time and set-up by two helpful chaps, respectful of all distancing measures etc, within 20 mins, taking all the packaging away and leaving a lovely, shiny piano. Everything is perfect - I was never worried by not having actually demo'd the piano itself as all the reviews give it 10/10 so felt confident it was a solid Roland offering. I look forward to spending many hours with this over the coming months and years.
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Posted 4 years ago
Excellent service, well packed and quick delivery. Guitar came well set up and as described. Recommended.
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Posted 4 years ago
Great Service, quality instrument, well packed. delivery was fast... ordered Saturday - delivered Tuesday morning. To top it all the Ukulele was £20-£25 cheaper than what I had been quoted elsewhere. Highly recommended.
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Posted 4 years ago
Terrific company. Bought a new piano from here and even during the covid pandemic their service was just impeccable. Had a lovely long and detailed convo online with Amanda who took me through every step of replacing my ancient Yamaha CVP with a much newer and shinier Kawai. Terrific, practical advice and excellent professional delivery and installation by Tom on the day. Use these guys to buy your new instrument!
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Posted 4 years ago
Bonners provided first class service. We ordered a Roland digital grand piano and are very pleased with the item and the service received. Before placing an order with Bonners, we tried 3 other companies (all of which are local to us) and none would entertain the order, claiming they would not deliver. Despite being over 4 hours away, Bonners fulfilled the order and we are forever thankful. As frontline NHS workers, the piano is a welcome distraction from the world of Covid-19.
Bonners Music 5 star review on 20th May 2020
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Posted 4 years ago
We researched different companies extensively about our products. The only one that stood out was Bonners. Gregg was exceptional in every way. Every question no matter how busy was answered and kept us informed with every aspect from enquiry through to delivery and beyond. Well done Bonners and all their staff. Customer service was & is exceptional. I will DEFINITELY utilise their services again and again.
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Posted 4 years ago
Excellent Customer Service. Communication at every point of the process, easy ordering from their website and goods arrived very promptly and as described. I would highly recommend.
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Posted 4 years ago
We had a few issues with the company who were delivering our item, but the staff at Bonners could not have been more helpful. They chased up, kept us informed, and managed to get our piano to us on time! Really happy with both the product and the service.
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Posted 4 years ago
A n exceptional service; professional, but also very approachable. All the sales staff are musicians themselves, so really know what they are talking about, and can give detailed, expert guidance. I was also impressed with the way that they listened to my specific requirements and advised me appropriately. Endless patience when explaining and advising, a sense of humour, and deep knowledge of their subject. I can recommend unreservedly.
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Posted 4 years ago
Excellent company to deal with. Good advice .great product. A problem with delivery was quickly and efficiently rectified with good communication. Would not hesitate to recommend. Thanks bonners we will be back.
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Posted 4 years ago
Superb service from placing order on Saturday to receiving delivery the following Tuesday. Prompt, efficient and reliable company to deal with - wouldn’t hesitate to recommend.
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Posted 4 years ago
Ordered on a Saturday, delivered the following Tuesday ! Excellent quality items and service from start to finish - Many thanks.
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Posted 4 years ago
An absolute pleasure dealing with the folks at Bonners Music - From my initial contact with a query through to delivery of my new guitar, which arrived on time and impeccably set up, the customer service and support was fantastic. Not only that, I got a great deal too so extremely happy all round. Wholeheartedly recommend!
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Posted 4 years ago
Brilliant customer service, they kept me up to date on when the piano was likely to be delivered (even when it was a while at one point). They managed to get the piano delivered on my husband's birthday though which made a wonderful surprise. The price for our Kawai piano was brilliant too! Would definitely recommend Bonners if you are looking for a piano.
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Posted 4 years ago
Excellent service. I purchased a package including a Roland FP-30, a keyboard seat, a stand, a sustain footswitch, a music rest and headphones. Good price and good quality. Extremely speedy answer from the online customer service and very fast delivery!
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Posted 4 years ago
Bought a guitar on line , excellent service ordered the guitar for me said it would be in 7-10 days came in with in 7 days ,sorted paperwork out over phone and got the guitar well on time . This is my first experience with Bonners ,and won’t be my last . Thanks
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Posted 4 years ago
I can't fault the service at all. Item delivered on time, as promised, during the Covid outbreak. This is after I had a bad experience of using another supplier who took my money when their website said the item was in stock and then later said they couldn't deliver the item for a further three months. In contrast, Bonners went above and beyond and delivered as promised. Thanks! Can't recommend enough.
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Posted 4 years ago
Great service! Really easy to order online and delivery arrived quickly.
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Posted 4 years ago
Bonners Music is rated 4.9 based on 4,247 reviews