Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,238 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 23rd January 2025

Darren Wormald

Bonners Music 5 star review on 21st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We couldn't have been given more prompt or more charming service. The digital piano arrived 20 minutes after I'd rung up to place the order! The young men who put the piano up for us also told us about the Bonners' Academy and we are both now having piano lessons there. Thank you, Bonners.”

Helpful Report

Posted 9 years ago

“you were very helpful in the shop on the day of purchase and it was delivered on the right day at that right time. All very professional”

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Posted 9 years ago

“My experience with Bonners was very good. Ordered it , dispatched the same day. Received well packaged, installed in my Yamaha Tyros 4 ,everything's ok thanks”

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Posted 9 years ago

“Could not believe how quickly I received the cable after ordering.”

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Posted 9 years ago

“Excellent service, staff gave me unbiased, excellent information and guidance.”

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Posted 9 years ago

“Another good day at the office for Bonners Music. This time the purchase of a Vox AC15 amplifier. My first proper amp was an AC 30 bought for £42 from a chap in Hassocks in 1972 !! Excellent service from all concerned with Mark Hards once again leading the way. Damn fine music store ! Michael Bentley East Sussex”

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Posted 9 years ago

“Excellent service with a part exchange of my Yamaha Clavinova against the new Kawai CA97. Very pleased with the fair price and quick delivery with no snags at all. Well recommended to all - well done Eric (Ely, Cambs)”

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Posted 9 years ago

“There was a very helpful and polite gentleman on the phone when I ordered my Yamaha Tyros 4. The keyboard arrived the next day - an excellent delivery time.”

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Posted 9 years ago

“Having bought a fabulous Fender Japan Rosewood Telecaster from Bonners recently, I went back for a Stratocaster...The more you spend, the more you get and I walked out with the new Blackout Stratocaster in Mystic black with Ebony fingerboard. It is stunning and an alternative to my 1988 USA Strat with maple board. Of equal importance was the first class service by Myke Edwards and Mark Hards. Mark set the guitar up to perfection / my requirements before I left the store. In addition, I consider the prices received for my trade ins to be more than fair. One serious music store which can outperform rivals by way of choice of instruments and more importantly a full professional set up. I will be back ! Michael Bentley East Sussex”

Helpful Report

Posted 9 years ago

“Firstly can I say that this rating is entirely down to the courier and not the friendly staff I dealt with at Bonners itself over the phone. I purchased a bundle of kit including a digital piano (F130R) for next day delivery on Bank holiday Monday. Naturally I expected it to arrive Wednesday which Bonners had informed me would be the delivery day. I asked my wife to work from home so she could take delivery along with some other deliveries we had planned. Sadly the courier delayed the delivery by a day saying it didn't arrive in time to go out for delivery in Nottingham. So only mildly disappointed I called them and rearranged the delivery for Thursday to my place of work (college). On Thursday morning I checked the online tracking and at 06.09am it was on a van "out for delivery". By 4pm I was getting concerned it would not arrive before my college closed. I was informed by the call handler at UKMail that the package was removed from the route some 20 minutes after it had been put on it for no reason. They couldn't tell me why and couldn't tell me where the package even was at that time. I told them to find out and to call me back as soon as possible. They promised to get back to be by 7pm. They did not. I called them at around 5.30pm (where they still had no answers for me) to leave a note on the job to keep the package at the Nottingham depot and I would collect it myself. Frankly the level of service by the courier has completely ruined this purchasing experience. I was honestly full of excitement on Wednesday to get my new piano but as the week has progressed and I have been left uninformed and forgotten by UKMail I have been forced to change my plans today just so I can go and collect it myself from the courier depot. Do not let this review taint your opinion of Bonners as they themselves did their part well. A great service and great deal on their behalf. But if you have something shipped to you and UKMail are involved you best hope for a better service and level of customer care than I received. So diluted is my faith in UKMail now that I half expect the package not to be at the depot when I go there later! Negative I know but that is how I feel after this week. Kevin C”

Helpful Report

Posted 9 years ago

Hello Kevin, I am so sorry to read about your completely unacceptable experience with UK Mail, and thank you for not blaming Bonners! It is very frustrating to be let down by a courier - it reflects badly on us as well as being a pain for you. Many apologies. I trust you now have your new piano and are enjoying playing it? If there is anything further we can do to help you, please don't hesitate to contact our piano department directly on 01323 636140. Best Regards, Amanda

Posted 9 years ago

“Thank you so much for the excellent service you provided. I received the 60th anniversary Classic Player Fender Strat today in perfect condition, I will definitely buy from you again...Many thanks”

Helpful Report

Posted 9 years ago

“Ordered a 60th Anniversary Classic Player Fender Stratocaster on Wednesday 24th April 2015, the guy I spoke to on the phone was really pleasant and friendly, he told me the guitar would be with me on Friday 26th. I received 2 texts on my mobile on Thursday keeping me informed, Friday I received a text to say the guitar would be with me between 1 and 2.15 pm. It actually arrived 1.10pm in perfect condition and perfectly set up. It was an absolute pleasure dealing with Bonners after I had been badly let down by a big music store in Blackburn, I had ordered the same guitar 16th April and paid a 10% deposit, each day I checked the website to see when it would be delivered but all it said was "processing", I called the shop to be told by a salesman they didnt have the guitar in stock and couldnt get on.....well done Bonners for your exceptional service, I will certainly buy from you again”

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Posted 9 years ago

“Bonners was an absolute pleasure to deal with. Superb 1st class service in supplying me with what I wanted at a price that suited my pocket. Really happy with my purchased Rickenbacker 330 Fireglo 6-string Guitar that in itself is as described by the salesman Mark Hands. I would certainly recommend Bonners to my friends. I am extremely satisfied with the way the transaction was quickly handled & with Promptly dispatched next day receipt of my purchased instrument. Thank you Bonners, keep up the high standard. Best wishes, Kenny Shaw!”

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Posted 9 years ago

“I was very impressed from start to finish with Bonners. I firstly enquired about part exchanging my instrument, and was quickly dealt with. I was very happy with all customer service, and would definitely use Bonners again. On top of this, I am completely satisfied with my new stage piano, and can't stop playing it!”

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Posted 9 years ago

“Bonners have a fantastic range of equipment to choose from and the staff there are very informative and only too happy to help. Great service and will certainly be back again”

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Posted 9 years ago

“From purchasing to delivery and installation of my piano from Bonners, everything was handled with great professionalism. The sound and quality of my piano is unbeatable. I am very pleased that I chose Bonners.”

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Posted 9 years ago

“Mail ordered and received my Motif 7 in excellent condition exactly when I was advised it would arrive. Great machine. Thanks team Dave in Plymouth, Devon”

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Posted 9 years ago

“Ordered my Guitar whilst in Australia so all communications by Email (Mark Hard) All was as ordered, guitar set up to my specification and nice friendly service, thanks R”

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Posted 9 years ago

“Sent the wrong model drum kit, however rectified it very quickly by delivering the correct model the day after. The fact they noticed before the wrong model had arrived and apologised kept me happy.”

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Posted 9 years ago

“Great company would strongly recommend them!”

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Posted 9 years ago

Bonners Music is rated 4.9 based on 4,238 reviews