Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,291 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and advice. No pressure to buy anything. A wonderful shop that is well stocked and well presented. Friendly experienced staff.”

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Posted 5 years ago

“I just bought the Korg PA700 from Bonners music. I received excellent customer service and my keyboard arrived really quickly! So far it looks great and I'm so happy with my purchase! The online video tutorials from Bonners music helped me a lot in making my choice and so far, I'm delighted with my product and with the excellent experience all around! I will definitely be recommending Bonners music to my family and friends! Thanks again!”

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Posted 5 years ago

“The service provided by Emma R was of the highest order! The attention to my requirements was impressive, and I am delighted with my small purchase. The item provided completely met precisely what I needed. Many Thanks”

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Posted 5 years ago

“P/X ed 2 guitars for a new Fender. Fender turned up very promptly so I was able to pick up the following weekend. After playing it for a couple of days I noted a bit of fret buzz on one fret; phoned Bonners who said bring it in for inspection. On arrival, Simon checked the guitar and, after close examination, decided to dress the offending fret; result, problem solved. Simon was courteous throughout and couldn't have been more helpful; indeed, so much so that I walked out with a pedal, rack and power supply. Thank you !”

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Posted 5 years ago

“I was looking around online for the Roland FP-30 bundle (piano, stand, pedals, stall, headset) and out of a dozen retailers to select from with varying prices, I finally selected Bonners Music after viewing their review videos and who offered a price match facility, although they only reduced a small amount, I opted to take the deal because of their professionalism, reputation, good reviews and the quality of the package bundle. Ordered via phone which was a very smooth process. Staff were friendly and helpful. Had some minor issues with delivery where an item was missing. So i contacted Bonners and the Couriers which were swiftly resolved. Bonners were quick to send replacements the following day. Overall, a very good service and helpful staff. Very satisfied with my purchase. Price were not the cheapest BUT the service outweighs this. Highly recommended.”

Bonners Music 5 star review on 10th December 2019

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Posted 5 years ago

“Put deposit down on my Christmas present to myself today at the MK store, Yamaha PSR 900, Great shop, friendly staff & easy parking, well positioned so glad it wasn’t in MK centre ! Looking forward to collecting it just before a Christmas Thanks”

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Posted 5 years ago

“We visited the bletchley bonners today and we had seen the man reviewing on the pianos and we got his autograph and the staff where lovely and there pianos are amazing and we bought a kawai cn39 and the staff where so kind and great full we are very happy with our service👍”

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Posted 5 years ago

“Very friendly and Computern customer service. Quick delivery and good prices”

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Posted 5 years ago

“Found the staff to be helpful, courteous and efficient. You couldn't ask for more. Will return to Bonners for future musical needs. Recommended.”

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Posted 5 years ago

“I bought a Hiscox case from Bonners for my Godin 5th Avenue which is far superior to the fussy/too many straps and buckles “Tric” case it came with. Also purchased a Gretsch G5220 and Stagg hard case which is actually the best fit for the guitar. The usual excellence at Bonners and thanks this time to Dennis and all team members. You could still do with a good coffee machine though... highly recommended.”

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Posted 5 years ago

“brilliant company! they couldn`t be more helpful and apologetic when my order couldn`t be filled straight away.”

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Posted 5 years ago

“It has taken a while for me to get around to giving feedback on Bonners but better late than never. I can’t say enough in praise if Bonners. Buying a piano is a considered purchase and the staff at Bonners have provided reassuring guidance at all stages, from initial telephone advice, to in-store demonstration through to final delivery. Excellent customer service. Highly recommended. David F Chiswick, London”

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Posted 5 years ago

“Extremely helpful, professional restringing / servicing of my son's guitar, at short notice. Ready to pick up only a few hors later on the same day - although a Saturday.”

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Posted 5 years ago

“Very good customer service”

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Posted 5 years ago

“I have been a customer of bonners for a considerable time now and every time I visit the store they are always very helpful. equally the same on the phone. very knowledgeable staff,always happy to assist and help you choose the right equipment. would not deal with them if I felt they were below what I expect.”

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Posted 5 years ago

“Delighted by new Kaiwa 500 piano and thankful for excellent customer service from Bonners. Good deal, professional delivery and follow-up tuning was much appreciated. Many thanks, John Austin, Fordingbridge, Hants.”

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Posted 5 years ago

“Very good quick response thank you John dunn”

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Posted 5 years ago

“Another good experience at Bonners today. I bought a preowned Korean made Takamine electro acoustic as a back up instrument. Although used, the frets were polished, the fingerboard and body were clean and it was well set up. The staff remember your name and nothing is too much trouble. Thanks again.”

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Posted 5 years ago

“The service was fantastic, friendly, informative and efficient. I love my new guitar.”

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Posted 5 years ago

“The help in purchasing the piano was excellent. We have recently moved 0n the 25th July to a retirement apartment at Selsdon Surrey. The piano travelled well, and I have enjoyed playing, now that I can get to it, having got rid of boxes and packing.”

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Posted 5 years ago

Bonners Music is rated 4.9 based on 4,291 reviews