Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,286 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding professional service - went above and beyond to deliver the items - one small item was damaged in delivery and they collected and replaced immediately the next day - a pleasure to deal with - a very happy customer”

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Posted 2 years ago

“Great service as always from the team at Bonners.”

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Posted 2 years ago

“Very pleased with my first purchase from Bonners. I placed an order for a guitar amplifier on a Saturday morning and had personal confirmation with further updates on dispatch and shipping details (thanks Amanda). Delivery arrived by courier on Tuesday morning with everything in perfect condition. Top service!”

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Posted 2 years ago

“I had bought from Bonners before and was very happy with their sevice so I ordered a stagg keyboard stand and stool from them this time. The website stated that it wasn't in stock, but I was prepared to wait. By my surprise a delivery arrived very quickly. I was a little confused to find a different product by Kinsman in my packets. The stand was of similar price but the stool was actually of less value than the one I ordered. I wasn't informed about this beforehand at all. So I phoned Bonners and they investigated. Apparently it's a quite common thing just to replace that kind of product. As I needed the aquipment soon, I just took them up on the offer to pay back the overpaid amount. The whole experience was a little a shame, especially as I tried not to buy from Amazon and support a more local business, but I must say they tried to sort out the problem quickly and will hopefully look into this issue to avoid further customer disappointments.”

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Posted 2 years ago

“Excellent service and very pleasant, helpful staff. They do need to source a different delivery group though other than DX. They didn't care what day they were going to appear and lost track of the piano. That must take some doing! It shouldn't reflect on Bonners who were the only company that had the model and finish in the UK it seemed but it took the edge off getting my first ever new piano.”

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Posted 2 years ago

“Tony and his team are always most helpful either on the phone in person or via email”

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Posted 2 years ago

“Very quick delivery, all came well packaged, Great service.”

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Posted 2 years ago

“Contacted days ago to explain the Piano I received was faulty, still haven’t had a response, delivery was also later than the specified time given.”

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Posted 2 years ago

“Very pleased with the swift delivery and customer service from Bonners when purchasing my digital keyboard.”

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Posted 2 years ago

“I bought from B9ners Music piano, buy my accessories from them. Outstanding service. You can call them for advice they go a mike to help you. Shop without fear 😊”

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Posted 2 years ago

“Start to finish all handled perfectly and customer service was excellent!”

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Posted 2 years ago

“I was looking for my perfect piano and wanted my budget to go as far as possible. Bonners had my dream piano second hand so i was a bit concerned. After phoning up talking to staff i had no doubts in my mind and extra bonus my piano was delivered the next day and all set .....perfect thanks bonners”

Bonners Music 5 star review on 8th September 2022

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Posted 2 years ago

“Great service - excellent delivery - delighted with the new piano!”

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Posted 2 years ago

“good value and very prompt”

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Posted 2 years ago

“I am glad I bought from Bonners Music. They were very helpful with any enquiries I had. Would recommend.”

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Posted 2 years ago

“i bought a gator GWE extreme guitar case the price was fair for £95.00 and £105.00 with postage but when i got the case it had a manufacturers defects it was never checked before posting it the black paint on the case was not painted on the case right and it was all different shades of black see photo i told them i'll keep the case if you knock off £50 i said in this state thats all its worth the case was clearly a second they offered me only £35.00 part refund or i could send it back for a refund but it was to much hassle as i was'nt going to wait in for couriers all day so i was forced to take the £35.00 so i paid £70.00 for a case with defects on it not at all happy i'd of left them full 5 stars if they refund me £50.00 instead of £35.00 because as the case stands is only worth £50.00”

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Posted 2 years ago

“An expert shop which goes far beyond a website. Fully knowledgeable about their products and their service is impeccable. There’s nowhere else to go to buy these instruments if you’re a serious musician.”

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Posted 2 years ago

“Excellent. They were very helpful when I needed advice, very patient as I dithered and accommodating as I changed my mind (repeatedly). I wish all shops were like this.”

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Posted 2 years ago

“Very helpful when I asked for advice and Emma was great at helping with my order. Also very prompt delivery which was important. Thank you”

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Posted 2 years ago

“Excellent service and item as described. Highly recommended”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,286 reviews