Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,287 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, speedy service online. Guitar was double boxed for transit which was also I nice touch. I did panic when it arrived and said 'Martin's Guitars' on the box at first but there was a fender box inside it so my doubts faded almost instantly.”

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Posted 2 years ago

“Very helpful staff and prompt delivery.”

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Posted 2 years ago

“No problem with Bonners themselves. Ordered a digital piano online, was ordered and sent out within a day or two. Only problem experienced was with the couriers used to deliver the piano (in fairness to Bonners they told me they were not their usual courier firm). Delivery set up and confirmed a couple of days later. On the day of delivery I received a text saying they could not deliver. Initially not very helpful when I rang and was eventually told it could be delivered the following week. Which meant taking another day off work to be there to accept. They would not deliver on the weekend. In the end I had to go to the depot to collect myself- a 2 hour round trip. Would recommend Bonners. Friendly when I rang to confirm the order and a quick service. Shame about the courier whom didn't deliver.”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Excellent communication, and prompt delivery. Thank you”

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Posted 2 years ago

“Great service, price and delivery. What more can I say. Recommended.”

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Posted 2 years ago

“Order my piano on a weekend and the order was confirmed within 24 hours with a lovely phone call, explaining the delivery. The piano arrived at the specified time and was well packaged and easy to assemble. Really pleased with my piano it is better than anticipated and I would highly recommend anyone to order with Bonners who have been amazing”

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Posted 2 years ago

“Delivery was not despatched on time, so delayed arrival by a few days over a weekend. However, this was acknowledged and apologised for after making contact with the store. Otherwise no issues.”

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Posted 2 years ago

“Excellent service great choice of goods great delivery”

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Posted 2 years ago

“Very good advice on which piano to buy, and prompt delivery.”

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Posted 2 years ago

“5 start service. Quality set up of my new Sting Ray Sub 4 before despatch. Really happy with it overall. Many thanks”

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Posted 2 years ago

“I found Bonners to be very helpful and efficient and were able to source the guitar quickly even though they did not have it in stock and it arrived within the timescale they quoted. Would definitely use them again.”

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Posted 2 years ago

“Great prices super fast delivery so overall great customer service A+++”

Bonners Music 5 star review on 8th April 2022

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Posted 2 years ago

“Good communication following my order. Keyboard arrived safely and as promised. Securely packed and well protected.”

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Posted 2 years ago

“Very prompt delivery and lovely, elegant, comfortable piano stool !”

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Posted 2 years ago

“When I contacted Bonners Music about purchasing a Kawai VPC1 I asked about the keys and was told, 21/03/22, that"..the keys don't need any particular attention or servicing..." when I got a VPC1 I was terribly disappointed to find the keys stuck and that the technician didn't arrive to fix them when they said they would!”

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Posted 2 years ago

“Great experience buying from Bonners Music.Although I bought my guitar through their web site I received a little bit of personal service.A phone call about my order,it was delivered by their own team of in house personnel and the guy that handed over my guitar top notch.Anyway,the guitar was set up so well by their guitar tech,this was not straight out the box,top marks.keep up the good work.”

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Posted 2 years ago

“Fantastic service. Delivery and assembly from Bonners Music well worth the extra cost for peace of mind.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Deliverd quickly”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,287 reviews