Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,227 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a Yamaha N1 Digital piano from Bonners piano store in Reigate. The advice and assistance I had from the staff in store during two visits was excellent. I was given a good part exchange price for my Yamaha 545 and the delivery and installation of the N1 was also very good. The only disappointment was that the sound of the N1 through the headphones provided with the piano was very poor but it sounds great through my (rather ancient!) Sennheiser headphones. April 2018”

Helpful Report

Posted 6 years ago

“Very good people to talk to and very and value for money with knowledgable advice.”

Helpful Report

Posted 6 years ago

“Bought a Yamaha upright piano from Bonners. The staff was very helpful and knowledgeable. Would highly recommend Bonners!”

Helpful Report

Posted 6 years ago

“!st class service”

Helpful Report

Posted 6 years ago

“Sadly I don't live close enough to visit Bonners but thanks to Tony's excellent YouTube video reviews I was able to benefit from the shops expertise and knowledge. There is no substitute for trying pianos yourself but this was a great way start on my journey. Once I had made my choice I decided Bonners was the place to buy from and I am extremely glad I did. Jackie and Emma were an absolute pleasure to deal with when making enquiries both before, during and after I made my order. A big part of me choosing Bonners was the price match and free home assembly service. I got a no quibble best price and Roland's own assembly service was nothing short of awesome! Thanks Bonners”

Helpful Report

Posted 6 years ago

“Brilliant!! Excellent customer service. Talked me through all the options, pro and cons of ach piano and actually talked me down from purchasing a more expensive piano (a Kawai with back soundboard). Not chasing money, concerned with the right piano for my purposes, practicalities of moving piano, the more expensive option came as one piece versus the Kawai CA78. If I ever want to change I will 100% be returning to Bonner's.”

Helpful Report

Posted 6 years ago

“Very good service and Yamaha Clavinova are great pianos ! Excellent price too.”

Helpful Report

Posted 6 years ago

“Very helpful staff. Great free delivery. I'm really pleased with my purchase. It's a great digital piano. Would highly recommend.”

Helpful Report

Posted 6 years ago

“Good value , informed of delivery”

Helpful Report

Posted 6 years ago

“Very easy and quick to buy my piano. Just looked at the website and Youtube videos which was enough for me to come and visit.”

Helpful Report

Posted 6 years ago

“Bonners was extremely helpful in irganising my part exchange. They delivered and set up the new piano and disassembled and took away my other piano. The sales team made sure the delivery woukd go smoothly by asking for pictures of my stairs, and the delivery team were careful and friendly Great experience. Woukd reccomend to anybody.”

Helpful Report

Posted 6 years ago

“Great experience - easy to order, delivery right on time, fantastic piano and best price on the internet - the guarantee is a plus! Thank you - I would tell anyone buy from Bonners”

Helpful Report

Posted 6 years ago

“Customer Service was friendly and helpful and good exchange service. Thanks, Bonners Music”

Helpful Report

Posted 6 years ago

“Friendly staff who answered all of my questions knowledgeably. Swift delivery. Excellent”

Helpful Report

Posted 6 years ago

“purchased a keyboard which was not for me,returned it after a few days and got o no quibble refund, Many thanks to JACKIE for all her help.MIKE/”

Helpful Report

Posted 6 years ago

“Very quick to deliver order of piano and gig bag, and also to arrange collection and refund for bag return due to being slightly oversized. Very pleasant to deal with both on the phone and via email. Can thoroughly recommend.”

Helpful Report

Posted 6 years ago

“so helpful ( thanks Amanda ) brilliant service, I live in Spain and delivery of my Genos etc. was so quick, will definitely do business with Bonners again”

Helpful Report

Posted 6 years ago

“Informative staff helped me with budget, size and quality of pianos. Delivery quick; piano put together and old one removed. Fabulous!”

Helpful Report

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

“Spoke to Jackie to place my order. She was cheerful and helpful, a real pleasure to talk to. My keyboard arrived after two days as agreed. So different from my experience with GAK (I had placed my order with them first) who lied to me repeatedly, failed to produce the keyboard and were determinedly unapologetic about their shoddy service.”

Helpful Report

Posted 6 years ago

Bonners Music is rated 4.9 based on 4,227 reviews