Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,286 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ORDERED FROM AUSTRALIA AND THEY WERE VERY PROFESSIONAL AND RETURNED MY EMAILS WITHIN A DAY. WELL DONE. I HOPE MY GRANDSON ENJOYS HIS DIGITAL PIANO.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Excellent service from Bonners, good communications, quick dispatch and delivery. The only negative in the process was that the courier, TNT / FedEx, only gave a date for delivery without an estimated time which caused a problem. However, the service from Bonners was great.”

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Posted 1 year ago

“I recently purchased a Yamaha PSR SX900 from Bonners Music stores. I have been looking for a musical instrument with which to replace my 6 string & 12 string guitars & a couple wind instruments which I am f.am fond of playing & sometimes performing. Unfortunately advancing age and arthritis has rendered me in able of snail chord and executing the quick movements required on the fretboard. I find that I can still use a keyboard quite easily. I was going to purchase a synthesiser or similar keyboard, and use my Vox guitar amp. Luckily after unsuccessfully trying to get some advice regarding this, I came across Bonner's. I was put in though with a person called Greg, who explained to me thay]t what I had in mind was completely impractical and why. He was extremely helpful & without any 'sales' pitch, he informed me that what I needed was an.arranger keyboar, explaining how they differ. He made a few suggestions & now have the ideal instrument, which is versatile eNough for my needs, and will likely last the rest of my life. I also purchased the recommended stand for the keyboard. I can't say how much I owe to Bonners for giving me a second life in the world of music! I would highly recommend Bonner's, for anyone who wishes to purchase musical instruments, they have a very comprehensive stock of just about all the musical instruments a person may desire.”

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Posted 1 year ago

“I have used Bonners Music on numerous occasions and have always found excellent service and advise,hence i always use them for any musical purchases.I highly recommend them.”

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Posted 1 year ago

“Excellent service and delivery as promised. Piano stool I would recommend .”

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Posted 1 year ago

“The purchase and delivery of our Yamaha piano, was easy and fast. Many thanks.”

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Posted 1 year ago

“Couldn't have had better service and such friendly staff.”

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Posted 1 year ago

“Thanks, Bonners. The website was easy to use to find what I needed. Ordering was simple and dispatch was quick and as communicated. I'm really happy with my Gator case.”

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Posted 1 year ago

“Good price, good service. Quick delivery.”

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Posted 1 year ago

“Excellent customer service from Richard. Was kept up to date with the progress of my order & even told the day I would actually receive my order. I would definitely recommend this company & reorder again!”

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Posted 1 year ago

“Fast and efficient service”

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Posted 1 year ago

“Gibson SG purchased. Arrived set up as per phone call. I can thoroughly recommend Bonners. Price was best as well!”

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Posted 1 year ago

“The usual excellence at Bonners Eastbourne. I bought a twenty one year old rare American Fender Stratocaster. The trade in prices were sensible. The team are always polite and professional, super new premises combined with a vastly more convenient location at Hampden Park with good parking. The range of pre-owned instruments is increasing all the time and I like the way that some guitars are photographed in the store adjacent to an amplifier. Terrific!”

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Posted 1 year ago

“Great experience, will return.”

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Posted 1 year ago

“Very quick delivery - thanks!”

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Posted 1 year ago

“I’ve actually been a Bonners customer for over 50 years. The new store is well worth a visit. Easy parking. Bought a new USA Fender Strat recently. Big thank you to Mike and all the guys for great service. Guitar set up perfectly. Couldn’t be happier…”

Bonners Music 5 star review on 15th March 2023

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Posted 1 year ago

“Excellent customer service over the phone in assisting me to choose and order my digital piano. Spoke to two different colleagues and both were friendly and provided honest personal service and were generous in their time. Absolutely couldn’t fault the service of Bonners themselves, the only reason this isn’t a 5 is due to some misunderstandings with the courier service with the delivery. But Bonners were great at explaining what had happened and reassuring me that my piano was on its way. The product itself is excellent and exactly as described.”

Bonners Music 4 star review on 15th March 2023

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Posted 1 year ago

“Great service and advice.”

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Posted 1 year ago

“I was very pleased to be able to try out a selection of digital pianos without any time pressure on 2 separate occasions. I received helpful input on both occasions from staff at Reigate. I also found the on-line reviews of the products extremely helpful. A couple of questions I rang in with were answered professionally and concisely and I received verbal and written thanks for my order. Delivery was as expected and I was kept informed of progress. I'm very pleased with my purchase and thank you to Booners for an excellent service and attention all round.l”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,286 reviews