Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,299 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 7th March 2025

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank Myke, Simon, Tom, Dan and Tris for all their help and advice when I was deciding which electric guitar to buy. Between them they spent many hours helping me, answering my questions and advising me which amp, headphones etc. would be most suitable for me. Dan gave me a demonstration in the shop and Tom took the guitar and amp to a separate room for me to try them out because, being a novice, I didn't want to play it in the shop in front of other customers. All the staff at Bonners really work together as a team and are so enthusiastic and friendly and cheerful. I see them weekly when I go to their Academy for my lessons with my brilliant teacher, Ali and they always make time for a chat and provide good after sales support. I have gained a lot of knowledge from them. I give Bonners TEN stars.”

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Posted 7 years ago

“First time visit to Bonners. Served by Mike E, he was very helpful and extremely pleasant in helping me choose a Gretsch Electromatic.”

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Posted 7 years ago

“Bought a CSP 170 ebony from Bonners in 2017. As it was new on the market, I had to wait a few months for delivery. When it arrived, the guys unpacked it, set it up and checked it over before removing all the rubbish. Service was first rate. The piano .... one word... FANTASTIC! It was bought for my wife as a present, but since having it, the whole family use it, and not just once in a while. We are all beginners, and this piano allows all any level of skills to use it and feel that you are really playing from day one. The follow the lights feature is just amazing. Within a short while I was competent at playing tunes by some of the masters. Looking to buy another now for our house in France as I cant imagine going on holiday without it :-)”

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Posted 7 years ago

“Tom in the keyboard department gave us great advice to help us choose the right digital piano for our needs. I was initially drawn to a portable Kawai, which has amazing sound and a nice easy action, however Tom explained that once I regain the strength in my fingers (I haven't played regularly for twenty years), the fixed-stand Yamaha we were looking at, which seemed to have a stiffer action, would actually be more suitable. We took Tom's advice and bought the Yamaha S52, and are utterly delighted with it. The sound and touch are both superb, it looks great and fits neatly in our small flat. Thanks Bonners!”

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Posted 7 years ago

“Fantastic service, fantastic product, fantastic price. Thank you!”

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Posted 7 years ago

“Professional and informative sales representative. No pressure to buy. Encouraged us to try as many pianos and keyboards as we wanted. Excellent range to choose from. We are very pleased with our purchase of the Yamaha Clavinova digital piano.”

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Posted 7 years ago

“Very informative, personal service. Great product at a good price. Many thanks!”

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Posted 7 years ago

“Dealt with Tom he was awesome, very friendly, very helpful. They offered free transportation (to Leicestershire) assembly and removal of packaging-simply brilliant. It was a little frustrating that a month after purchasing the price of the piano dropped by over £300 but this was not Bonners fault, it’s down to Yamaha changing what they charge. Anyway 4-5 months on I LOVE the piano it is without a doubt the best purchase I have ever made bar none. Bonners were excellent throughout. I would definitely recommend them. Thanks! Jon Millar”

Bonners Music 5 star review on 14th January 2018

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Posted 7 years ago

“Allowed me to try out different guitars in an unpressurised way”

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Posted 7 years ago

“Friendly service, good advice on product.”

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Posted 7 years ago

“Tony was very knowledgeable and helped us innemsely, without being pushy, in our choice of our Casio digital piano. The team were also very helpful, managing to fit the piano into the back of our car so that we could take it home with us. All in all an excellent experience.”

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Posted 7 years ago

“Very friendly staff who always seem to have time to listen and offer help and advise.”

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Posted 7 years ago

“Very quick delivery! Very well packaged. Advert said “2nd hand” but item looks brand spankin new! Love it.”

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Posted 7 years ago

“Very knowledgeable in store and helpful in making purchase. A follow up call afterwards would have been welcomed.”

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Posted 7 years ago

“We visited the Reigate and Eastbourne stores and staff at both we very helpful and courteous. We purchased a Clavinova CVP 705. The team who assembled the digital piano at our house we quick and efficient. They noticed one part was damaged, (we had not), and immediately arranged for a replacement and returned a few days later to fit it. We received telephone help to download the '50 Greatest Piano Music' titles. All-in-all a most excellent experience.”

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Posted 7 years ago

“Fab service. Very happy with purchase.”

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Posted 7 years ago

“Very good & prompt service, excellent delivery service. Good competitive price as well.”

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Posted 7 years ago

“Delivery was excellent and as described. Bonners also price-matched for us and the digital piano bundle they provided was of very good quality. Overall excellent service.”

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Posted 7 years ago

“Very helpful. Not pushy at all but took time to let me try out various pianos in line with my requirements.”

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Posted 7 years ago

“Was pleased with the ease and speed of ordering online and quick delivery of my digital piano. The shop staff were friendly and helpful in helping me choose and audition the pianos in store. Very pleased overall.”

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Posted 7 years ago

Bonners Music is rated 4.9 based on 4,299 reviews