Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,223 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Fender Performer Strat which was the cheapest I could find anywhere. Delivered next day in pristine condition and very nicely set-up. Communication was also very good. An altogether excellent experience and certainly several levels higher than recently experienced elsewhere. I’ll definitely return!”

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Posted 3 years ago

“We ordered a Roland FP90 keyboard with premium kits in early January 2021. This premium kit included everything, keyboard, stand, piano seat, and headset that we needed. It's our second piano in the house, the other being a Kemble upright which we've had for 20yrs. The Roland FP90 is a fantastic and was recommended to us by a friend. Unfortunately due to BreXit and Covid, it did take over 7 weeks to get to us, then on arrival the packaging was damaged and the keyboard was dented. We were rather sad this has happened and suspect its the delivery company's fault more than anything. Following an email to Tom, he quickly sorted it our for us. Bonners is fantastic and we would recommend this to you. We got it on 0% as well to spread the cost of such investment for us. Thank you Tom for sorting it out for us so quickly. Tu”

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Posted 3 years ago

“Ordered a digital baby grand online and it was delayed as they were having problems getting the stock from Roland through no fault of their own. Was a bit nervous as I hadn’t heard of the company before but spoke to Jackie on the phone and she was very professional and helpful and put my mind at ease. Changed a few things about and took delivery of a lovely Kawai. Delivery guys also very professional, polite and friendly. I wouldn’t hesitate recommending Bonners to anyone. Thanks Jackie.”

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Posted 3 years ago

“Ordered Kawai ES110 in white, competitive price and excellent customer service from Bonner's Tony the did the demonstrations and assisted in this eventual choice. Terrific keyboard to learn on and a delight to play and progress. Highly recommended.”

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Posted 3 years ago

“My entire experience from November 2020 through to delivery of my beautiful Kawai KDP110 on 26th January, has been exceptionally positive. At 65 year of age I decided last year that I would return to piano playing after a very long gap since we last had a piano. I felt it would be something I could work on in my impending retirement years. After much research and looking around websites I decided to buy a digital piano as long as I could find one which sounded as much like an acoustic piano as possible. It's been sometime since I ever looked at pianos and keyboards and after looking at all the different brands and felt Kawai stood out very well but there was a Roland I quite liked too. After more research I found many You Tube videos of people demonstrating various piano models including the 2 I had narrowed down. The video which really caught my eye was Tony from Bonners demonstrating the Kawai KDP110, the exact model I'd pinned down to my short list. After hearing Tony's rendition of 'Over The Rainbow' as 'piano' and then overlaid with strings, I was totally sold on that piano, though felt it would be good to look at the Roland for comparison. On the Bonners website there is a shop mentioned in Bletchley which is just 25 miles from where I live but Tony hadn't mentioned it on the video, so I emailed Bonners to check whether there was a shop there. Response to my email was very quick, yes there is a shop in Bletchley and the reply was from Tim who works at that shop. After lots of email exchange, December shop reopening came around after the November lockdown and I went there with my husband to look at the Kawai and a Roland I wanted to see as well and they had both in the showroom to try. I'd already established that Tim would be there that day so after meeting him I also noticed Tony sitting at another desk, so met him too. There were other staff in the shop, I think I met James, but they are all extremely polite and very helpful and welcoming. Very happy to answer any questions. After showing us both the Roland and the Kawai, we were left to spend some time with both pianos and I was graduating very quickly towards the Kawai. Tim had previously told me that they had a consignment of Kawai pianos on order which were due to arrive in the UK in January and he said they do get snapped up quite quickly. He told me I could leave a deposit for one, but if I decided on the Roland, or even changed mind altogether, it wasn't a problem, I could switch the deposit or have it refunded. So it made sense and I left a nominal deposit. The Kawai in the shop was in the Rosewood finish and although it's very nice, I found I definitely preferred the black looking at other black Kawai models. So I'd have to wait patiently for a few weeks for the black ones to arrive. We spent 2 hours in the shop that day, then I went back on my own about 6 days later to take another look at the Kawai and that confirmed my opinion that I preferred it to the Roland. For various reasons I preferred the Kawai over the Roland and decided to go back a few days later on my own for another look. Spoke to Tim who was again very helpful and after sitting at the Kawai for half an hour or so, made the decision this was the one I would like. Confirmed this with Tim and left the store. January arrived and the Tier 4 restrictions, non essential shops closed. On 18th January a call came from an Eastbourne number. It was Jackie from Bonners. The consignment had arrived and my Kawai could be delivered on Tuesday 26th January. That was fine, so I checked all the details just to make sure I was going to get the right piano, plus the stool and headphones I'd requested. I paid the balance while on the phone to Jackie. Everything very straightforward and very efficiently done. 26th January. Got a text message from the carrier with a time window for delivery and they arrived at midday. My husband was working from home that day, so we could get the boxes in and assemble the piano together. The box is absolutely massive, it was quite amusing moving it into the space we'd got ready for the piano. Tim had told me Kawai are 'pretty good' with packing and he was right. There is even an assembly diagram on the inner flaps of the box of what order the parts go into the box, so if we did ever have to take it apart and repack it, it's perfectly possible. Each component is wrapped in protective packing and labelled with what it is. My husband did all the assembly which took 2 and a half hours. Pressed the on switch and it worked! I did send an email to Tim to let him know everything arrived safely and has been assembled without issue. I have a lot of practice to do to get back to be able to play to the standard I'd got to years ago, but I'm delighted with my piano choice and very pleased I chose Bonners to buy from.”

Helpful Report

Posted 3 years ago

“Ordered a Kawai ES920 digital piano with Taurus stand and stool from Bonners for my son who’s outgrown his basic Casio electric piano by some way. He and I prefer the warmer sound of Kawai acoustic pianos to some other brands so one of their digital pianos seemed a sensible choice, preferably a portable one as he’s off to uni later this year. Having watched Tony White’s excellent demo and review video of the ES920 I phoned up and ordered one on trust. The sales team were excellent and very helpful, the ordering process online being very easy. Delivery was next day by TNT who were also excellent and we managed to sneak all 3 boxes into the house and set it up as a surprise for him. He’s delighted with it, the keyboard action is superb and the sound quality is top notch. We can hear it reflected in the improvement in his playing which is what all good instruments should do. Superb product from Kawai (the Taurus stand and stool are also excellent value for money) and excellent service from Bonners. Highly recommended.”

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Posted 3 years ago

“I ordered a couple of guitar cleaning items just before close of play on Friday and they were delivered Saturday morning - can't beat that!! Thanks very much.”

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Posted 3 years ago

“So I dreamt of getting a new piano on a Saturday afternoon after having to sell my father's Kawai Grand when downsizing. I spoke to Greg that day and he gave me some great advice about what I needed. No problem that I was at the other end of the country. I ordered my piano that day and it arrived on Tuesday (3 Days!) with a great piano moving company. Can't be more happy with the service I received and I am super pleased with my lovely digital piano.”

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Posted 3 years ago

“Lovely people , helpful and professional, they were local and internet price matched , we were very happy and we’ve been back since to buy more items 👍”

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Posted 3 years ago

“ive bought the yamaha psr sx700 perfect service thanks”

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Posted 4 years ago

“Bonners gave excellent customer service both pre and post sales. After the brilliant delivery of the piano and excellent non-pushy customer service in store, they sourced a specialised unit quickly with Kwai, and had it delivered within a few weeks just before COVID. The unit arrived immaculately despite a tight arrival! Afterwards the piano tuning had to be cancelled but they re-arranged without a quibble, and then when the headphones failed 6 months into ownership they replaced without an issue. First class service from a first class outfit. I'd be hard pushed to ask them to do anything better. A massive thanks to all the pre and post sales team at Reigate - GREAT JOB :)”

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Posted 4 years ago

“Review: Dexibell H10 digital piano ordered online. Ordering process: Seamless and professional. Soon after clicking "buy" and nervously watching my hard earned cash disappear into the internet, I had a call back from the lovely Amanda at Bonners to acknowledge the order and arrange a delivery date. A huge sigh of relief and a much appreciated human element - thank you Amanda. Delivery: bang on time. I had a text from Bonners delivery specialists Chris/Rich with a 2 hour time window and they were bang in the middle. Cheers chaps! The Dexibell piano: Not much "digital" about it - it sounds so authentic! I'll simply copy from an email I sent to Amanda... "My old beloved Technics PX103 gave up 2 years ago and I've not played a note since. The H10 just keeps on giving. The realistic string resonances are astonishing. The pedal noises are sublime. The keyboard is really nice. I closed my eyes playing Moonlight Sonata on the "Italian Grand" and I could just as well have been playing a real Fazioli on the shores of Lake Lucerne. I'm bursting with superlatives! I've never played a grand, but now I am. I haven't smiled this much for a long time. The H10 is stonkingly impressive. I bought it for a piano yet the Violin is so lifelike I found myself trying to play Adagio for Strings. Over and over. I must get the original score. Dexibell is quite the Alfa Romeo of pianos - sleek and stylish with an engine that sounds fantastic" So yeah, I'm chuffed to bits. Finally, I must praise the youtube star "Hi I'm Tony from Bonners". Tony doesn't so much review the different piano brands, he simply "showcases", and it's right and proper a shop can show us consumers side-by-side brands without the "big names" getting shirty about it. I've watched many of Tonys videos. The fact that there is a lovable human face to what could be a "box shifting outfit" had me warming to Bonners over the last 12 months of window shopping. Dexibell too - a very open and transparent company with plenty of videos of their guys designing stuff, testing stuff, playing stuff. And the Dexibell platform is open too - they are constantly designing new sounds you can pop on a USB stick and chuck in the piano. Groundbreaking at this price point. So, where's the fortepiano with janissary pedals? :-)”

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Posted 4 years ago

“Very pleased with my order. Thank you Bonners”

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Posted 4 years ago

“I wanted to buy a new Fender Tone Master Twin Amp. I spoke with Myke Edwards in the guitar department. Nothing was too much trouble and the service that Myke gave me was outstanding. I now look forward to the end of the pandemic so I can get out and play again.”

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Posted 4 years ago

“Bought A grade reboxed Hammond XK5. Immaculate! Great price. Next day delivery to Dundee. Great service. Very satisfied. Highly Recommend!”

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Posted 4 years ago

“I am really glad that I chose to buy my new piano from Bonners. From my initial email enquiry, I was offered friendly and knowledgable advice. When I made my choice and placed the order, I was kept up to date with the progress and expected delivery date etc. The lady I dealt with, Amanda, was super helpful. She also organised my home delivery which went perfectly. I have found Bonners to be really professional and efficient - they know what they are doing! I would definitely recommend them.”

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Posted 4 years ago

“First and foremost, the many online videos from Bonners are excellent! The initial instore service I received was similarly very good indeed. The sales and after sales process was less smooth, although the installers themselves were polite, fast and efficient. Prices extremely competitive. Read the Terms and Conditions carefully. The law is far more forgiving when it comes to online purchases than when it comes to buying instore! All said and done and most importantly, I have ended up with a piano that has far exceeded my expectations and which Bonners to their credit managed to turn around in 14 days from order.”

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Posted 4 years ago

“I bought two beautiful Gibson guitars from Bonners in Eastbourne last week. Not only did they give me a great deal, but their customer service was fantastic. The guitars were set up perfectly for me the next day. I cannot recommend them highly enough, a truly first class service.”

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Posted 4 years ago

“I bought a pre owned Gretsch Country Gentleman over the weekend from Bonners and it is probably the finest “used” guitar I have ever bought. Faultless service and attention from the team as usual. Their website states that guitars are cleaned and set up with new strings - this is true because I removed the pickguard and the guitar had been cleaned and set up properly... I’ll be back !”

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Posted 4 years ago

“Just taken delivery of a Kawai CA99 digital piano package from Bonners. Great price, fantastic instrument and fabulous customer service - ordered on line (unfortunately I live too far from any of their stores to visit them) and got a call from them a couple of hours later to explain the delivery process and likely timeline. In fact the piano arrived a week earlier than expected (delivered by proper piano movers who offered to unpack/set up/take away packaging for me) and the stool/headphones, while shipped separately, arrived via TNT on the same day. The piano is, needless to say, amazing and the whole process was incredibly easy. Unfortunately I can’t get the ‘customer service’ rating question to respond to my inputs but would have given 5 stars had I been able to. 100% recommended.”

Bonners Music 5 star review on 13th August 2020

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Posted 4 years ago

Bonners Music is rated 4.9 based on 4,223 reviews