Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,290 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 12th February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive pricing and prompt delivery. Packaging adequate but product box a little beaten. Perhaps display item?”

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Posted 3 years ago

“Very rapid service, - everything arrived as promised, no problems, all good.”

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Posted 3 years ago

“Great item and service, thank you”

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Posted 3 years ago

“Very quick delivery as promised. Good product as described”

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Posted 3 years ago

“Very impressed with Bonners Music. I ordered by beloved Gibson Les Paul on line which was so simple and user friendly. To make sure I had done everything correctly I followed up with a call to the shop and found the staff exceptionally friendly and helpful. After I placed my oder I was phoned by the technician telling me he had my guitar on the bench and was doing all the final checks and discussed the best times to have my guitar couriered to me. I had a slight issue on the arrival of the guitar (probably due to the transportation) but again spoke to a team member who was super helpful and sent out a replacement part promptly. I would highly recommend them from there knowledge, support and professionalism.”

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Posted 3 years ago

“Bonners were great. Personal email to say it was on the way, regular updates about the arrival and quick delivery. I love my keyboard!”

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Posted 3 years ago

“Excellent. Dealt with my delivery issue very quickly and clearly.”

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Posted 3 years ago

“All staff were polite and helpful when I phoned and I am very happy with the piano that I eventually received. However there was a significant delay in receiving the piano (after the date I was given when I placed the order) and no reply to the email when I enquired what was happening. I understand the delay was outside Bonner's control but I only found out about this when I chased it up by phone. The package was also delivered without a piano stool which I understand was also outside Bonner's control but again I was not advised of this in advance. The piano stool that I was then offered was different to that advertised”

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Posted 3 years ago

“Good purchase experience let down by bad delivery. Big purchase of a digital piano. The staff excuse for non delivery is that they still knowingly use couriers that can not meet the standards that Bonners offer. Very disappointed. Split delivery. Late. No tracking. No delivery emails. Excuses from Bonners but at least they are contactable.”

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Posted 3 years ago

Dear David, Thank you for your review, and our sincere apologies for the poor service you experienced from the courier. As a result of this and a few other recent reports, we actually took the decision yesterday to stop using the courier in question and will be using an alternative provider from today onwards. Thank you for your feedback on this. We do hope you enjoy your new Roland FP90x - an excellent choice - and let us know if you need any further help or assistance in the future. Best Wishes, Bonners Music

Posted 3 years ago

“Very pleased with Kawai digital piano. Arrived well packaged and promptly. The Bonners youtube video of the piano being played was very helpful in making a decision.”

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Posted 3 years ago

“Great product, quick delivery. The problem was there was no mention of when it would be delivered. It would have been good to know at least what day it would be delivered on.”

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Posted 3 years ago

Hello Sam, Thanks very much for your positive review. I'm very sorry that you didn't receive our automated shipping information email - it was definitely sent to the email address on your account, so it's possibly in your spam? I hope this didn't cause you too much inconvenience. In response to customer feedback, we have actually now changed our courier from the one we used to ship your piano, and this new courier sends additional tracking info and email confirmation as part of their service, so this should provide a much improved delivery experience for future customers - and yourself if you choose to buy from us again! Best Wishes, The Bonners Team

Posted 3 years ago

“Lovely friendly staff, high quality products. Delivery earlier than expected. Would have given 5 stars but the stool is yet to arrive”

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Posted 3 years ago

“Service was great, product is great, communication was great, “tracking” of the chosen courier was non-existent. I bought it and it suddenly arrived… luckily we were in!”

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Posted 3 years ago

“Really helpful, friendly and knowledgeable staff providing excellent customer service. Big thanks to Simon for a great set up on the bass I bought as well as all the assistance with the px etc.”

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Posted 3 years ago

Hi John, Thank you very much for your kind comments, and we hope you enjoying your new Gretsch!

Posted 3 years ago

“Good site with good range of prodcuts.”

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Posted 3 years ago

“good service, very polite staff, very helpful and deliver arrived as requested.”

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Posted 3 years ago

We are so happy to hear that you are very pleased with the service you have received. Thank you for taking the time to leave your feedback.

Posted 3 years ago

“Great advice about a digital piano. Smooth sales process. I live up 7 flights of stairs round twisty bends, and they delivered successfully and without any fuss. Joined-up communications between different departments. I have always used another supplier in London before but am now totally sold on Bonners.”

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Posted 3 years ago

Hi Tim, I am really glad that the delivery went smoothly for you, and I hope that you continue to enjoy your new CA79 piano. Thank you very much for the video!

Posted 3 years ago

“Couldn’t recommend Bonners more, I ordered a Roland FA07 and unfortunately, as can happen, it was damaged in transit. I have been sent a replacement immediately, with arranges for collection made at my convenience. I was in constant communication with Amanda and she was extremely helpful and polite. The product was also fantastic, I will definitely be shopping there again with reassurance that if anything’s wrong, they will be as helpful as possible.”

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Posted 3 years ago

I am very sorry that your FA07 was damaged, but very pleased to hear that everything was resolved efficiently for you. We look forward to hearing from you again in the future.

Posted 3 years ago

“I hadn’t come across Bonners before but they came up when I searched for the electric piano I wanted for my son. They price matched a competitor and Amanda was speedy with communication (which I personally loved). Delivery was fast and hassle free, the item was as described, really well packaged and looks perfect! Really pleased with my whole Bonners experience, would highly recommend and use again! 10/10!”

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Posted 3 years ago

Thank you very much Andrea, and we are very pleased that you are so happy with your new Casio piano.

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,290 reviews