Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,224 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 13th January 2025

Nazrin Kamarul Bahrain

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just taken delivery of a Kawai CA99 digital piano package from Bonners. Great price, fantastic instrument and fabulous customer service - ordered on line (unfortunately I live too far from any of their stores to visit them) and got a call from them a couple of hours later to explain the delivery process and likely timeline. In fact the piano arrived a week earlier than expected (delivered by proper piano movers who offered to unpack/set up/take away packaging for me) and the stool/headphones, while shipped separately, arrived via TNT on the same day. The piano is, needless to say, amazing and the whole process was incredibly easy. Unfortunately I can’t get the ‘customer service’ rating question to respond to my inputs but would have given 5 stars had I been able to. 100% recommended.”

Bonners Music 5 star review on 13th August 2020

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Posted 4 years ago

“I’ve spent a lot of time as a ‘slow’ customer before/without buying and have always felt welcome and never pressured from helpful and knowledgeable staff. As a result, In the last few years, I’ve bought a Gibson Les Paul, a Fender Strat, a number of pedals and music lessons for my kids. Always 100% top notch. Premium store with a local feel. Fantastic.”

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Posted 4 years ago

“I saw a PRS Custom SE on Bonners' website. Having called them to check it was ok to visit the shop, the welcome I received was fantastic. The guitar itself was beautiful and I had all the time I wanted to make up my mind. Simon and Dan were incredibly friendly and knowledgeable. When it came to pay, due to an error on my part the finance application was declined. However, the Finance Manager took the time to personally telephone the provider (spending some time on hold) and sorted the issue out. The service I received was fantastic, particularly as I didn't exactly shower myself in glory when I was told I had initially been declined for finance. The team at Bonners' were outstanding, even when dealing with someone as awkward as me, and I would thoroughly recommend them to anyone looking to buy an instrument. They are good people and deserve your business.”

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Posted 4 years ago

“I have had my Genos from Bonners for over a month now. I am so greatfull to a company that give the best service and advise possible. The keyboard is a fantastic bit of kit which I can’t stop playing. It is well thought out in its layout of controls and Yamaha has used its technology to the full in producing a keyboard that surpasses all previous keyboards. I would recommend the Genos to anyone either basic or well versed in playing. You will have so much fun. Thank you Bonners for a great service and a great keyboard.”

Bonners Music 5 star review on 26th July 2020

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Posted 4 years ago

“Ordered a Yamaha Montage6 Limited Edition at a price far better than anyone else was selling at. Great service and the keyboard arrived next day. Tony advised that they keyboard action would be better than on my current MODX keyboard and he was 100% correct. The Montage is a wonderful synth (in my opinion!!)”

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Posted 4 years ago

“Excellent service and product. Purchased a Kawai K500 last week, and the customer service was outstanding with the loveliest and friendliest staff. Competitive prices and quick turnaround. Many thanks!”

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Posted 4 years ago

“I ordered a Kawaii CA58 from here during lockdown - it was delivered the next day - great, friendly customer service and I LOVE the piano - thank you - I couldn't ask for more.”

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Posted 4 years ago

“I never write reviews, however... Very professional, friendly and approachable staff. Never been to a Piano Shop/showroom and felt so relaxed and could just focus on what I needed to buy without feeling pressured by sales people. They respected my experience I already have with pianos and gave excellent advice only it was needed. Choosing a piano or any instrument is a very personal experience that shouldn't be interrupted every 5 seconds. This is probably the only shop I'd go back to and trust me I've visited a lot over the years. Staff are down to earth and not patronising or anything. I dealt with Tim at Milton Keynes store and he was amazing, great guy and easy to talk with, so was everyone else there the 3 times i visited the same store (was a tough choice in picking the right piano for my needs but third time lucky). I purchased a Nord Grand and speakers, obviously its Nord so the quality is high end. Everything was delivered much faster than expected and all perfectly done. First time in my life I can say i had such a great experience shopping for an instrument.”

Bonners Music 5 star review on 15th July 2020

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Posted 4 years ago

“Recently bought a Kawai NV10 digital piano and absolutely love it. Oli - at Bonners in Milton Keynes - was the perfect salesperson. Gave me the information I needed, made me feel comfortable and relaxed about trying them and then left me to it but was on hand immediately when I wanted to ask him something. He was patience personified when I took all afternoon to decide! Butler Smith removals (Rob and Tim) delivered and took away my old upright - excellent job from start to finish.”

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Posted 4 years ago

“I purchased a Kawai CA79 in satin black back in March. Such a wonderful instrument to play! The delivery men from Bonners had it set up and ready to go within 15 minutes! Very good service!”

Bonners Music 5 star review on 11th July 2020

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Posted 4 years ago

“I traded two guitars to purchase a US Cabronita Telecaster along with a ‘70’s Custom. I was given plenty of time to try a number of instruments without pressure before making my choice. The guitars were set up before I left the store to my requirements with fresh strings. The team at Bonners are highly professional at all times especially at this difficult period. They could do with a coffee machine though ! Highly recommended.”

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Posted 4 years ago

“Very helpful with my telephone order and amplifier delivered in 2 days in perfect condition. Really pleased.”

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Posted 4 years ago

“Excellent service - helpful over the phone and smooth ordering process. Great after sales too when I had a few questions. Thanks”

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Posted 4 years ago

“Fast communication competitive price fast delivery and excellent packaging first class co. To deal with”

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Posted 4 years ago

“From my first call to Bonners for advice about choosing the best digital piano for my needs, through purchase, delivery and follow up advice Bonners have been professional and efficient. I dealt mainly with Oli. He and the other staff member who took my initial call were delightful. I would without hesitation strongly recommend Bonners.”

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Posted 4 years ago

“Brilliantly service you get what it says on the tin. Delivery excellent. I have bought one or two products recently prices competitive. Web site easy to navigate. Pleasure to buy from”

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Posted 4 years ago

“My gorgeous piano arrived today yaay!I looked for a place to buy it for a long time and I’m so happy I came across Bonners.Not only they’ve got very good prices compared with other music stores out there but the delivery was way sooner than I expected,just a few days.Can’t recommend them enough!Thank you so much Bonners!I’ll definitely come back and order some accesories for my piano soon!💖”

Bonners Music 5 star review on 16th June 2020

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Posted 4 years ago

“I can't praise Bonners enough. Lots of keyboards to try out, and friendly advice from Tim (at MK) to help me choose the piano I wanted. Help during selling is one thing, but what makes a truly great service is what happens when problems occur, as did with my piano, and although the problems were of my own making and the manufacturer, Bonners stepped up to the plate and helped me resolve them. As I found out from experience before I ever went to Bonners, there is no substitute for personal hands-on testing of pianos and keyboards, and while there is a large piano showroom where I live in Nottingham, this local showroom only had a few digital pianos and it was very worthwhile taking the extra time to travel to Milton Keynes so I could try out a lot more.”

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Posted 4 years ago

“My husband and parents bought me a piano from Bonners for my birthday. Everyone they have spoken to or dealt with has been incredibly helpful, knowledgeable and friendly. Today, Rich and Tomas delivered and set up my beautiful new piano (Kawai CN39). They set it up in record time, arrived when they said they would and were so friendly and warm. Clearly they enjoy delivering the happiness that comes with a new instrument. Communication has been excellent throughout and I wouldn't hesitate to recommend Bonners and thier exceptional delivery service.”

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Posted 4 years ago

Bonners Music is rated 4.9 based on 4,224 reviews