bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 3.25

3.3 Rating 154 Reviews

56 %

of reviewers recommend bOnline

Company Reviews

Metrics

3.3

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Justin met all my needs, and made all the changes needed in a timely fashion”

Helpful Report

Posted 7 years ago

“Needed a basic website and online presence and bOnline surpassed my expectations. Have had no problems with it since it went live in the Spring last year.”

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Posted 7 years ago

“Great design and very happy with the service going forward. They built my site a year ago and have since redesigned it. I'm extremely happy with it. Thank you!”

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Posted 7 years ago

“A great design for my website. Very happy with the service all round!”

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Posted 7 years ago

“I chose Bonline when I started my company over three years ago. The service has been excellant. My website is looks great and the support team are patient and helpful if I get stuck with anything. Lovely people to work with and I would really recommend them to every company that wants an affordable and professional looking website.”

Helpful Report

Posted 7 years ago

“Poor unreliable service after 2 months we have had problems from wrong number being installed, Broadband worked when it wanted to, Today is our 3 day without a phone working, We are a funeral directors and our phone is very important, as a new business we cant stand this unreliable provider”

Helpful Report

Posted 7 years ago

“Signed up for website design and business plus package. The design was good originally, but it soon transpired that the emails sent to the designer asking for amendments were ignored and I had to send them repeatedly. When I was told the website was ready to go live, it wasn't ready, there were still lots of things wrong with it. They launched it anyway, despite my protests, and I had to do a lot of corrections myself as well as setting up the basis SEO that they were supposed to have done. I had signed up for .com as well as co.uk and was asked to pay again, fortunately I had kept the email confirming my payment. I had so many problems I sent a letter to the head of customer services in S Africa together with pdfs of emails of complaint I had sent, also complaining of the lack of helpfulness from the head of design. this was forwarded back to him! I recently sent an email requesting changes to my website I couldn't do myself and after three days of not having a response, someone did saying they had been off sick, despite the fact that the email had been addressed to the support team. I pointed this out and sent a message to the team leader, but to date no response has been forthcoming. Don't go with Bonline, they want your money but won't deliver the goods.”

Helpful Report

Posted 7 years ago

“Avoid b online shocking company I got connected then went back off and then I didn't get router for 10 weeks then I was promised 3 months free to say sorry and still charged me shocking company do it t use this company they don't even reply back to your e mails David Williamson”

Helpful Report

Posted 8 years ago

“Well I lost 3 weeks of business they messed up my phone line and broadband. They kept on calling me at least 40 times a day. They don't work properly they are a bunch of cowards. Avoid b online.”

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Posted 8 years ago

“When BOnline took over my phone line, they made an almighty hash of it, meaning me loosing my business telephone number for over a month. I am now having issues with a fault which I reported 4 days ago. I am always being told that they will ring me with updates...which they dont. I have asked numerous times for calls to be diverted to my mobile...and they still havent. Their stock line is 'we are escalating your fault'.....means nothing!! Terrible Company - worst I have ever used. Ignore other positive reviews as they can only be false”

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Posted 8 years ago

“I was looking for a number of companies and was shocked on how many design companies had bad reviews just by Googling the name, one had 10 reviews sites With bonline.com it has been a real pleasure from start to finish and I really love the fact they don't use the Wordpress templates as my last website got Hacked with the free platform. I chose there package which was bespoke and built through each consult, the designers was very patient, Thank you Oswin So I would defo recommend this company and they are on lots of review sites with much more good than bad reviews.”

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Posted 8 years ago

“I have had a website built with Bonline.com and I am extremely happy from the process from start to finish. Nina was great the designer and the SEO had made my website rank highly. Really Happy, not sure about these reviews”

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Posted 8 years ago

“It it totally unacceptable and worst experience. It is outstanding horrible. Simply do not trust what they say. What they say is just to take the order or money from you. Bonline has taken our valuable business time more that a month and it is still on going process to settle the issue with them. I have requested a full refund but not sure if they will let me go.”

Helpful Report

Posted 8 years ago

“Into slamming (stealing clients without consents)”

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Posted 8 years ago

“Don't believe the positive reviews or hype We're 4 weeks into a small project and still have only a poor draft despite providing the text, branding and briefing 2 Cape Town based designers. They have wasted valuable time as we approach our company launch - look elsewhere - they overpromise and don't deliver”

Helpful Report

Posted 8 years ago

“Nothing but a disaster. After paying for them to build my site I ended up building my own site as they hadn't a clue and where putting images what had no relevence what so ever to my website... I was then told to purchase more images from a different site as the library of 2000 images I was promised had nothing to do with what I was about. After been told my website would be live and ready to be found by keywords within a 2 week period I was then told it would be at least 4 months before this would happen, I had to sign up to many free advertising pages and link mine so it could be found after a long crawling period.... I could have done this myself and had the same results for FREE I had many different people who hadn't got a clue what was going on, it was terrible the mobile version I asked to be the important one was terrible when I logged in the letters and pics where all jumbled. After months of pure stress I was then told if I wanted the service I asked for a t the start it would cost over double what I was paying. I was left a very rude voicemail by one of their staff he obiously didn't hang up the phone and I was refused a refund. They say they are a no contract pay as u go service.... Don't believe it I'm still getting invoices and emails saying I'm in arrears. www.3stepcare.com went to the dogs after all this BULL and I lost out on ££££££!”

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Posted 9 years ago

bOnline is rated 3.3 based on 154 reviews