bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 3.25

3.3 Rating 154 Reviews

56 %

of reviewers recommend bOnline

Company Reviews

Metrics

3.3

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guy name Donovan, sent me a broadband without me giving my consent told him I will think about it first but this idiot when ahead with the contract. I have try some many times calling them but their said their will look into the matter and get back to me, up to now no one did. I have always try to speak to the manager but one excuse to another so please guys stay away from this company Their are a cheat and a liar.”

Helpful Report

Posted 7 years ago

“Worst company Ever. I will not recommend anyone going with bonline. I ordered my connection , First place they take down date of movement wrong. Then Multiple calls , difficult to reach customer service and calls get drop for no reason and no call back. Then I managed to update them. week later , they only took land line from my old provider and not broadband. Multiple calls managed to update that as we.. and then on the day of connection , only phone like transferred and not broadband. Try to call multiple times to cancellation department and no way to reach them. and provisioning team saying first we take phone line then provide broadband and it can take up to 20 days. My old broadband connection is went offline in 3 days and bonline is no way near providing connection. And my business is offline. Their executive is saying since we are not having service with them they are not accountable for any issues. Worst customer service ever .. And they are showing 9.2 out of 10 review rating on there site. I cant believe no one else having issues.”

Helpful Report

Posted 7 years ago

“Shit service shit ppl there hang up phone one you countinously lie Been a business customer Telephone line goes off no dial tone n they can't do anything Made a complaint about them to ofcom”

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Posted 7 years ago

“Nina Nortje is an asset to your company! She is always quick to respond, efficient and as helpful as she can possibly be. I'm really impressed!”

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Posted 7 years ago

“A delightful team that go over and above what's necessary to please the customer. I would highly recommend them and can safely say Nina is outstanding in what she does!!!”

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Posted 7 years ago

“Great design always felt my concerns were valued and Justin was great”

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Posted 7 years ago

“Absolutely faultless service from start to finish - Emile carried out the sales with me which he did very well - everyone involved called promptly when we arranged a scheduled call - both Hilary and Chantelle listened to my briefs and delivered a site which is exactly what i envisioned. Cannot recommend them enough”

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Posted 7 years ago

“Bonline have transferred us to their services even though they have received an email from us saying that we were cancelling the switchboard”

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Posted 7 years ago

“After a few communication problems at the start, things improved greatly. Abby was very helpful and patient and helped me work out how I could have a questionnaire on my site, that would have otherwise not been possible with the package I had singed up for. I still have some minor tweaks regarding my payment facility and adding Wordpress to my website, but so far and considering the price I paid I would definitely recommend BeOnline to help you build your website.”

Helpful Report

Posted 7 years ago

“I was very impressed with how BOnline met all of our needs straight away. When I first spoke with someone from BOnline they listened to everything that we needed and were even able to fit us in with a phone conversation with our web designer the next day, as I said we were working to get the website up and running as soon as possible. Our web designer, Damian Jacobs was very friendly and made it clear that he understood everything we asked him to do. In just 1 week we had our first website review and he managed to get it near enough perfect the first time which was amazing. During the second week, I had great communication with Damian which enabled us to get the website exactly to our requirements and was able to get the website launched 2 weeks early, which is fantastic. As well as having a website that we are over the moon with, I've had a very enjoyable experience using BOnline and would highly recommend to others!”

Helpful Report

Posted 7 years ago

“Damian Jacobs our web designer was exceptional good, he had a good understanding of our vision and portrait our business just how we wanted it. I would highly recommend Damian Jacobs for any future projects BOnline have, as he is a very resourceful and creative designer and credit to BOnline. If you require any further information regarding his work please do not hesitate to contact me. Regards Moses Masih, Company Director, Medical Care Recruitment”

Helpful Report

Posted 7 years ago

“They kept to time and made a good website”

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Posted 7 years ago

“They picked the brief up quite quickly and stuck to the times they said they would call etc”

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Posted 7 years ago

“Very professional People, reliable and cost-effective”

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Posted 7 years ago

“Excellent service!”

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Posted 7 years ago

“From the start of the sales process through to the completion of the web design, the bOnline team were very helpful and informative. I am very happy with the site that Justin design and appreciated his advice and patience!”

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Posted 7 years ago

“Nice quality”

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Posted 7 years ago

“Love the new website”

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Posted 7 years ago

“Professional excellent and helpfull”

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Posted 7 years ago

“Great service and always with a smile .. well done”

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Posted 7 years ago

bOnline is rated 3.3 based on 154 reviews