bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 3.32

3.3 Rating 173 Reviews

58 %

of reviewers recommend bOnline

Company Reviews

Metrics

3.3

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abdullah service was good”

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Posted 12 hours ago

“I have had a consultation with Adam today and he was very helpful and helped me out to a very high standard”

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Posted 13 hours ago

“Very poor service and for cancellation calls will never be answered. Half the time the inbound calls don't get through. Please avoid if possible.”

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Posted 18 hours ago

Hi Saju, Thank you for taking my call earlier today. We apologise for the inconvenience caused. I am pleased that you have provided us with the opportunity to promptly resolve your concern. If you require any further assistance, please do not hesitate to email complaints@bonline.com. Kind Regards Shelmino - Complaints Specialist

Posted 13 hours ago

“The Handset setup done and all working”

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Posted 3 days ago

“Immediately understood problem of linking router to extender. Clearly guided me to solution. Very professional.”

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Posted 4 days ago

“Abdullah was good”

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Posted 1 week ago

“Good service”

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Posted 1 week ago

“he was very nice and friendly. he is hard worker and gentle as well”

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Posted 2 weeks ago

“Very knowledgeable, very quick service, very polite”

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Posted 2 weeks ago

“Abdullah. Abdullah was patient hen dealing with me as I am not tech-savvy. He sorted th problem efficiently. We tried sverl tests to ensure that the phone was working correctly.”

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Posted 3 weeks ago

“Great service today”

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Posted 3 weeks ago

“Abdullah was great help and solved my issues fast!!”

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Posted 3 weeks ago

“Terrible Customer Service I am extremely disappointed with the service I received from Bonline. My experience has been nothing short of frustrating and unfair.”

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Posted 4 weeks ago

“Happy with the phone setup all is working”

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Posted 1 month ago

“Good Service”

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Posted 1 month ago

“Worst customer service possible! Your phones do not work when we need support, your live chat is not working. You are closed more than you are open! Our business is losing customers because of your stupid new app and phones / voicemails not working. You are getting worse and worse and we are so close to leaving you. I do not recommend anyone goes with bOnline.”

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Posted 1 month ago

“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 WhatsApp: +44 73-88-69-79-58. Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £277,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”

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Posted 1 month ago

“Good service today”

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Posted 2 months ago

“Bonline is scum company be aware of that they are just rubbish company the service they offer does not work at all. Today spoke with a member of staff called Shayesta she is one of the unexperienced staff, when you trying to talk to them just hang up the phone without any reason few times today on me. One more thing be aware of that once you sign up with this rubbish company you do not have right to cancel the contract normally other company give two weeks or a month if you not happy with the service you have right to cancel. ACC:3012075”

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Posted 2 months ago

Hi Mohammed, Thank you for accepting our call today. We are sorry this has happened as our team should have resolved everything during the first contact. We are pleased knowing you are happy with the solution provided, and have agreed to upgrade to our Mobile broadband service with bOnline. Sincerely, Akiefah - Complaints Specialist

Posted 2 months ago

“Abdullah was helpful and resolved the issue.”

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Posted 2 months ago

bOnline is rated 3.3 based on 173 reviews