Bonamark.com Reviews

Name: Bonamark.com
Address: 651 N Broad St, Suite 201, Middletown, Delaware
Rating: 4.89

4.9 Rating 499 Reviews

99 %

of reviewers recommend Bonamark.com

Company Reviews

Metrics

Info

4.9

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About Bonamark.com:

Bonamark Limited is a company offering international trademark registration in more than 200 countries. We help businesses to securely expand into new markets and reach new clients worldwide.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the work of Alexandra Fischer, which helps us with the registration of trademarks. Her answers are always friendly, informative, she answers all questions. It is pleasant to work with her, and we will continue to turn to her.”

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“Great communication throughout the process of applying for our trademark, and clear concise information provided by our contact Alexandra. Highly recommended.”

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“The service was professional and highest quality. Person responsible for our Trademark registration Alexandra provided best customer service we have ever experienced.”

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“Has been an easy and straightforward process”

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“Good value and service! Support hours can be extended for quicker communication for customers in different timezone!”

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“Thank you Alexandra and your Company. You make very good service. Now we are waiting process of registry our trade mark.”

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“Best services. Very responsive and good communication. Thank you!”

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“6 days but can not file the application. Send the confirmation many time.”

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Dear Harry, Thank you for your review. First of all, I would like to apologize for this inconvenience. I understand how it feels to wait for something for too long and it doesn't have to take 6 days for a trademark to be filed. I take this case very seriously and investigated the matter. Not because this is our only negative review in 3 years, the main reason is that we want to make sure that our clients are satisfied with our services. First of all, I noticed that your payment has been sent via bank transfer to our bank account on September 11, 2019. It may take up to 3-4 business days for an overseas transfer to be received by our bank. Our bank confirmed receipt of this payment only on September 16, 2019. After this, your application was immediately prepared for filing and sent to our attorney. It may take up to 3 days to file your trademark in Canada, however, we will expedite this case. I apologize for this delay. Next time we will proceed with submitting your trademarks right after receiving a transfer confirmation from you. Best regards, Vladimir Isaeff

Dear Harry, A follow up regarding this case: as we informed you, we filed your trademark on September 17, 2019 (just one day after we received your payment). Best regards,

“Communication has been seamless. I have dealt with a number of staff members at Bonamark, each aware of where my case is up to at any given time. Ed Fedorovic has been my main go-to person from the start. His responses have always been prompt, courteous and informative.”

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“Diana Janson was very helpful and thorough in following up my trademark registration. The after sales communication is also informative. Keep up the good work!”

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“Alexandra Fischer was a fantastic help during the entire process, would highly recommend Bonamark and Alexandra.”

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“Great customer service to start. Now just the long wait for my trademark. Thanks.”

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“Best services on competitive cost Alexandra Fischer is very help full”

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“Спасибо Эдуарду за помощь и готовность отвечать на неограниченное количество вопросов. Очень удобно общаться с одним человеком,который находится в курсе всего процесса, особенно,когда дело касается регистрации марки параллельно на нескольких территориях. При поиске агенства, волновал вопрос необходимости услуг переводчика для каждой территории. В Бонамарк работают русскоговорящие менеджеры, и весь процесс общения происходит на русском языке. Удобный способ оплаты и соответствие цен-заявленным на сайте -также большой плюс. С нетерпением жду положительных результатов регистрации.”

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“Great service. Highly recommended.”

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“Bonamark has been amazing in guiding our company get our trademarks registered. We were assigned an agent to our case, Alexandra, and she was just very helpful, knowledgeable, and made sure each step was done correctly and promptly. Can't recommend them enough!”

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“Thanks a lot. Good service”

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“good and fast”

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“Great service and support! Ed was very helpful”

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“I am extremely happy with the service Ann has provided so far. The registration process is not yet completed, but Ann has been absolutely fantastic in guiding this process so far. Everything was made to feel easy and natural, with no hidden fees and things like that. So far I am very pleased with bonamark.”

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Bonamark.com is rated 4.9 based on 499 reviews