Bon Accord Life Reviews

Name: Bon Accord Life
Rating: 4.69

4.7 Rating 449 Reviews

94 %

of reviewers recommend Bon Accord Life

Company Reviews

Metrics

Info

4.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bon Accord Life:

Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

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Phone:

01786477800

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Bon Accord Life 5 star review on 20th January 2020

Lynda Styan

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked after me all the way through the application process, not pushy at all.”

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Posted 8 years ago

“I am well pleased how the plan was explained to me and the speed it was set upk”

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Posted 8 years ago

“From early contacts to the completion of my life insurance protection being accepted, Bon Accord Life staff were professional , courteous, efficient and delivered as they promised. I received good explanation of the technical details and follow up if the agent did not have the answer straight away. Both the initial sales contact person and post contact finalisation persons worked very well together and with me as their client. Finally I am very happy I have the cover I needed and everything went well . Thanks”

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Posted 8 years ago

“I want to record the excellent customer service I received today from Helen Garden. I'm pleased with the product and the time taken to go through it in detail and answer my questions.”

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Posted 8 years ago

“Very quick and easy good service”

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Posted 8 years ago

“Great, quick and professional service. I appreciated the thoroughness and honesty of Andrew the consultant, especially after the poor experience I had with my previous broker I would highly recommend Bon Accord”

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Posted 8 years ago

“The whole process was quick and easy . Made even easier by the person on the phone who was polite , curtious , and well informed .”

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Posted 8 years ago

“The gentleman who rang me yesterday, Andrew [ think last name is Morrison] was most helpful and very patient, I was a little short with him when he called, but I did apologise for my terseness later in the conversation, he helped me find the right policy for me and talked me through everything, very knowledgeable and thorough throughout, extremely friendly and put me at ease. I highly recommend him and he is a credit to your company, look after him!. Please pass on my regards to him for all his assistance. Roz Beach, Nottingham”

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Posted 8 years ago

“Maryellen was extremely helpful, supportive. She answered all of my questions and made me feel completely at ease. I would recommend this company to anyone! Thank you”

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Posted 8 years ago

“After discussing life insurance and critical illness insurance with various providers, I got in touch with Mary from Bon Accord. She was very personable, friendly and took more time to understand my exact needs than any other insurance company/advisor I had spoken too. Not only that, the premium quoted by Bon Accord Life were not just competitive, but lower than I had received elsewhere. And any saving in premiums, when the length of the policy is considered, is a significant savings. Spoke to Nicola at Bon Accord later on, who was equally friendly. Without a doubt, they were the best advisors, acting very professionally but with a very friendly attitude. I have already recommended them to another colleague/friend of mine, who went ahead with them for his life insurance policy. I won't hesitate to recommend Bon Accord to anyone.”

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(Legal And General) - Posted 8 years ago

“Felt happier after speaking to staff member. She helped me understand, very quickly, the complexities of my policy. I received excellent customer service.”

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(MetLife) - Posted 8 years ago

“Mark was very informative and helpful to secure the decision I made”

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(Golden Charter Fixed Monthly) - Posted 8 years ago

“I found the information given clearly and felt I had received the right package without being directed to one. I decided myself and am happy with the result.”

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(Engage Mutual) - Posted 8 years ago

“I found Matthew's approach to my requirements empathetic in my circumstance and treated the whole discussion accordingly and with compassion. I could not fault him at all. My one reservation was that he asked me to reveal my bank details over the telephone for the direct debit. This I was reluctant to do as we are encouraged in the UK for security reasons not to do this to someone you do not know. I was apprehensive as someone had tried to extract £2,000 from my bank account just before last Christmas, hence my concern. He reassured me that it was OK and I now have the papers from Legal and General and I now know that everything is in order. Thank you Matthew for all your help.”

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(Legal And General 50+) - Posted 8 years ago

“I thought that the web site I used would give me a comparison of different providers as it was showing a variety of companies. The following telephone call was from "Golden Charter" and it seemed that the site was for this company ONLY, this was very misleading! The gentleman that contacted me was very pleasant, though I did feel "pressured", he KEPT repeating things about how good "Golden Charter" were. I did decide to start a plan as I didn't want to repeat this experience by "shopping around".”

Helpful Report

(Golden Charter Fixed Monthly) - Posted 8 years ago

Dear Karen Thank you for taking the time to review our service. We try to ensure any associated websites are as clear as possible so customers are aware that they will receive a call from a qualified insurance specialist and apologise that in your case this has been misunderstood. Golden charter are the main funeral plan option that we currently offer but we are an independent whole of the market insurance broker and we believe we have the widest funeral insurance provider range offered by any UK intermediary. We would be happy to send information regarding these products for you to compare against the sourced cover. Please call us directly on 0800 779 7450 and we would be happy to organise this or indeed if you have any further queries, concerns or questions. Thanks Bon Accord Life

Posted 8 years ago

“i felt at ease talking to the person , regarding my new purchase for life insurence.every thing was fully explaned to me, i was able to ask qestions. i feel contented that im looking out for my love ones, and i would recamend your company to other people. i enjoyed the experience.”

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(MetLife) - Posted 8 years ago

“This company is very good”

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(Engage Mutual) - Posted 8 years ago

“Very efficient and helped me make a decision on which company to choose for life insurance.”

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(Engage Mutual) - Posted 8 years ago

Thank you very much for your 5 star review, if at any stage in the future you have any questions or concerns please get in touch! Thanks, Bon Accord Life.

Posted 8 years ago

“I felt I was being bullied into it and needed more time to think about offer. Felt he was pushing me too much. I have gone ahead but angry afterwards and felt like cancelling. Also I was at work and explained a few times that I had to go. The last part of questions he said would only take 5 mins and they took 20mins, time I didn't have avail to talk. Undecided still whether to go ahead with policy. Won't talk to cold calk again from bon accord life. I would say the first person I spoke to before I was put through was very nice.”

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(Legal And General) - Posted 8 years ago

“It is still a little early for me to present a review but so far I have found your staff giving helpful professional information that I needed and hope that from now on, things will go smoothly. I am happy to give further feedbacks from time to time, but there is not much more I can say at this time. Thank you for your interest. - Mrs M Sellick, 32C Radbourne Rd SW12 0EF”

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(Legal And General 50+) - Posted 8 years ago

Bon Accord Life is rated 4.7 based on 449 reviews