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Bon Accord Life Reviews

4.7 Rating 449 Reviews
94 %
of reviewers recommend Bon Accord Life
Company Reviews Metrics Info
4.7
Based on 449 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Bon Accord Life Reviews

About Bon Accord Life:

Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

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Phone:

01786477800

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Anonymous
Verified Buyer
“Very good Customer service. Polite helpful staff.”
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Posted 8 years ago
Helen Fraser
Verified Buyer
“Great service”
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Posted 8 years ago
Anonymous
Verified Buyer
“Good clear advice, pleasant and friendly service :-)”
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Posted 8 years ago
Anonymous
Verified Buyer
“Fantastic service. Rang when said never too pushy amazing”
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Posted 8 years ago
David Puk
Verified Buyer
“excellent service, Rhona was extremly helpful with two policy set up for what i needed”
Helpful Report
Posted 8 years ago
Jane Lewis
Verified Buyer
“Sam was very helpful and explained everything very clearly.”
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Posted 8 years ago
Dear Jane Thank you for your feedback and 5 star review. Sam is delighted to hear your positive review and grateful you took the time to inform us. If you have any further questions or would like help with anything else please get back in touch with Sam directly or call our customer service team on 01786477800. Thank You Bon Accord Life
Posted 8 years ago
Paul Smith
Verified Reviewer
“I was contacted by a young lady from Bon Accird life in connection with a life insurance policy I took out with Aviva in 2012. She introduced herself, but did not explain the connection between Bon Accord and Aviva; then she proceeded to undertake a review of my requirements, asking a number of personal questions. I was reticent to divulge some of the information she was asking for, largely because of my increasing suspicion about her imtention. She advised that my existing policy could be conveyed to a different product offering the same return for a smaller monthly payment. When I said I wasn't interested in changing my policy she inferred that I must be stupid, at which point I disconnected the call. My advice to others would be to be wary of cold callers from Bon Accird Life........”
Helpful Report
Posted 8 years ago
Dear Mr Smith Thank you for your email. Firstly, please accept my apologies for your negative experience. At Bon Accord Life we do not cold call and under our regulatory requirements have an obligation to our clients to keep them informed of market changes or policy adjustments that could benefit them. This is of course optional and we would be happy to remove you from future contact if you desire. We have reviewed the call and noted Hannah completed the DPA with you as well as confirming she was calling from Bon Accord Life in relation to the Aviva policy we set up. As you stated we arranged your Aviva policy in 2012 and were re-contacting you primarily because you did not put your initial policy in trust and for many customers this can be of enormous benefit to them from both a financial and peace of mind perspective. While this is a free service we completely respect your decision not to take us up on this offer. Further into the call Hannah then as part of her service, looked at ways of helping you save money or improve your cover. A lot of questions were asked but only questions that would have been needed to get the up to date quotes. From reviewing the call we did not identify any reason why you felt that Hannah implied you were stupid and believe she conducted the call in a professional manner. We do though apologise for giving you this impression. We hope that you continue with the plan we arrange for you in 2012 and we would be happy to discuss your experience in more detail to help us improve our service. In the first instance please contact our compliance team on 01786 477 800. Thank You. Bon Accord Life.
Posted 8 years ago
Angela White
Verified Buyer
“I FOUND THE SERVICE VERY GOOD AS THEY EXPLAINED EVERYTHING ,PERFECTLY.”
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Posted 8 years ago
Michelle Hair
Verified Buyer
“Everything explained clearly to me, very helpful.”
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Posted 8 years ago
Pauline Derry
Verified Buyer
“Easy to talk to and quickly set up policy”
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Posted 8 years ago
Julie
Verified Reviewer
“We was miss sold this policy.My husband is a professional driver(Not covered) I have osteoporosis(Not covered) So we cancelled policy same day as we received the paper work.Only they did not bother to cancel as wished and went ahead and took payment.Not been at tall helpful in solving the issue.Would not recommend to my worst enemy.Livid”
Helpful Report
Posted 8 years ago
We are very sorry to hear that you are unhappy and that our service has fallen short of the high levels of service you quite rightly expect to receive. With regards the policy itself, the plan you chose was the MetLife Multi-Protect plan. We understand your husbands occupation is an HGV driver which is covered on the plan - Please see this handy link from MetLife - http://www.metlife.co.uk/uk/campaigns/Owl/MetLife_AP_sales_aid_A4_driver.pdf. I think where the confusion may be here is the fact that Professional Divers are not covered as this is considered to be one of the low number of excluded occupations. If your husbands was a Professional Diver the application would not have been processed. Please rest assured that if you decide to take another MetLife plan that professional drivers are very much covered and it looks like this was simply down to you mis-reading the word "Divers" as "Drivers". With regards the osteoporosis, there is an exclusion on the broken bones benefit for this condition so I understand if this was your main area of concern why you may have re-considered purchasing the plan. I can confirm though that osteoporosis is covered under the hospitalisation benefit which kicks in after the plan has been in place for 12 months. This covers accidents or sickness and includes pre-existing conditions such as osteoporosis. All other aspects of the plan would of course be covered from day 1 such as the accidental death benefit and the various pay-outs for accidents and injuries. Please accept our apologies that the plan was not cancelled resulting in MetLife taking a Direct Debit from your bank. I can confirm that on receipt of your complaint today our compliance team have organised a full refund of your premiums and cancelled your plans with MetLife. Our team turned this around and resolved this issue within the same day and I hope that goes someway to restoring some faith in our service. Once again please accept our apologies for you having to complain and hope the above at least clears up some of the issues regarding the policy and the service you have received. We are proud of the fact that the vast majority of our customers are delighted with the service and products that we provide them with and hope that one day you too could join them. If you would like to discuss any of this further or in light of the policy covering professional drivers and would like to re-instate your plan please contact our compliance team on 01786 477 800. Many thanks Martin@Bon Accord Life
Posted 8 years ago
Laura Alstead
Verified Buyer
“They were very supportive and explained everything in depth from the start of the process. I never felt pressured and I was kept up to date with the process via text, email and telephone calls. Traci Church was particularly helpful and was always on hand to answer any questions I had.”
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Posted 8 years ago
Anonymous
Verified Buyer
“After feeling there was 'no-one there' keeping in contact (the original guy didn't keep in contact) I got through to a very helpful lady who was 'on the ball' and extremely helpful. She listened to my description of some medical information and on feeling Zurich had been surprisingly harsh in their decision she took my case higher and on review I was accepted.”
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Posted 8 years ago
George John Horvath
Verified Buyer
“very helpful did everything for me thank you”
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Posted 8 years ago
Michael Parker
Verified Buyer
“I do feel happy knowing that I have done something for my loved ones so that my funeral and wake will be a jolly time for all. I of course will be there in spirit drinking my single malt and reflecting on what ifs and maybes whilst the party is in full swing. But every year on my anniversary I will be back to annoy my ex-wife and two children who did not speak to me in life. What Bon Accord Life has made me realize is what a sad life I was leading without doing the right thing in providing something for the undeserving after I have left this mortal coil. So thanks BA you have lived up to your name. Mike”
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Posted 8 years ago
Anonymous
Verified Buyer
“They were very hlpful”
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Posted 8 years ago
Gerald Nunn
Verified Buyer
“one hundred per cent dedication to my request for insurance great price, kept informed from start to finish truly recommend, thank you.”
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Posted 8 years ago
Jian Li
Verified Buyer
“Polite, Clearly English, Patient”
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Posted 8 years ago
Anonymous
Verified Buyer
“kept in touch with updates and listened and responded clearly.”
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Posted 8 years ago
James Wilson
Verified Buyer
“Dealt with Nicola who made the process run smoothly from chasing me up to concluding the transaction. Very professional and I was comfortable in the knowledge that she knew her business and that I was in safe hands.”
Helpful Report
Posted 8 years ago
Bon Accord Life is rated 4.7 based on 449 reviews
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