Bon Accord Life Reviews

Name: Bon Accord Life
Rating: 4.69

4.7 Rating 449 Reviews

94 %

of reviewers recommend Bon Accord Life

Company Reviews

Metrics

Info

4.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bon Accord Life:

Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

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Phone:

01786477800

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Bon Accord Life 5 star review on 20th January 2020

Lynda Styan

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

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“This broker is rubbish. They do not do their due diligence in checking out the insurer who they recommend to their client. I took out income protection with shepherds friendly who did everything possible not to pay out the claim. I do not recommend this broker as they started to ignore my emails after I complained.”

Helpful Report

Posted 2 years ago

Hi Sadat, We are sorry to hear of your poor experience with Shepherds Friendly. We can assure you we carry out due diligence on any providers that we work with. Shepherds Friendly Society is a UK friendly society and one of the oldest mutual insurers in the world with over 100,000 members. They also paid out 95% of Income Protection claims last year but unfortunately on rare occasions a claim can not be accepted, for example if a relevant medical condition is not disclosed. We will investigate the service we have provided you with and have passed this on to our Compliance department to help you with your complaint and resolve any issues.

Posted 2 years ago

“Have been dealing with Sam, what a lovely and polite man. I was a bit reserved at forst as I don't normally deal with callers (i had completed a quote online and then got the dreaded call! However, Sam rang when he said he would, he talked us through everything, was very patient with us and we were happy to agree to him setting our policy up. What the aftercare will be I don't know, but so far very impressed.”

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Posted 2 years ago

“Thank you once again for the assistance in resolving a problem so quickly,outstanding and considerate customer service.”

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Posted 2 years ago

“Patient and clear explanation by the knowledgeable Ms Nicola Carr on the options available for my targets/expectations over two separate phone calls and a couple of emails. I can safely say that I found the best life insurance policy quote through Bon Accord Life. Highly recommend their services!”

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Posted 2 years ago

“Ann Williams Lisa was excellent at explaining the details of the policy we were buying. Polite and patient an excellent ambassador for Bon Accord”

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Posted 2 years ago

“Very helpful and professional service, friendly and knowledgeable, and went to the trouble of checking that the policy covered everything that we needed it to.”

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Posted 2 years ago

“Spoke to Peter McDonnell, Very helpful, and professional in every way, kept in contact throughout the process of the policy, felt confident with the way it was carried out, Policy arrived in 24 hours of set up. Excellent customer service. would highly recommend”

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Posted 3 years ago

“Took out a new diabetic life policy, Jack Finan was extremely helpful, knowledgeable, and not at all pushy. Also then added my wife to the policy and nothing was too much trouble. He was also a very nice chap to chat to as well. Would 100% use him again for any insurance needs and wouldn't hesitate to recommend him to friends and family.”

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Posted 3 years ago

“I recently purchased the Metlife multi insurance through Bon Accrod. I was very pleased with my insurance package. Furthermore I was delighted with the customer service I received from one of your brokers Caroline Heron. I found her to be very warm and friendly, as well as very knowledgeable in her field, which was very reassuring that I'd made the correct choice. She talks me through my options and helped me select the best deal for me.”

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Posted 3 years ago

“Peter was very patient, friendly and helpful. He was not pushy at all and made the experience very straight forward. Excellent customer service!”

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Posted 3 years ago

“The gentleman that dealt with me was wonderful...explained in full ....polite and I felt reassured when all was completed ....definitely recommend....”

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Posted 3 years ago

“Just out of curiosity for a cheap quote, I foolishly filled out a quick quote style online form from an advert. Instead of an online result, I was bombarded with 7 different calls from the Advisers, using different numbers too. From the first call I tried to make it clear I wasn't interested but the adviser insisted and the calls just kept on coming. Come on guys, screw the nut!”

Helpful Report

Posted 3 years ago

“I was advised that after 6 months I would get a cheque back,this never arrived, I then cancelled my policy, I had constant phone calls, on the last one when I said I was leaving then I was hit with a £50 cancellation fee, unless I cancelled my new policy and took it out with them. I would not recommend Bon Accord Life.”

Helpful Report

Posted 3 years ago

Hi Rick, I am sorry to hear you have had a negative experience with us. This is not the level of service we strive to have. We would like to look into your case in more detail. If you could contact us on 01786 477800 and ask to speak with our compliance manager he would be happy to do this for you, alternatively email us at info@bonaccordlife.com with details of your case and we can look into this for you. Thanks, The BAL Team

Posted 3 years ago

“Great service provided by Reece Connelly. He took the time (75mins) to go through everything and make sure the product suited my needs. Many thanks :)”

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Posted 3 years ago

“Husband Cancelled policy to receive a very nasty letter literally demanding £50 admin fee or court action in the next 7 days all because he cancelled in the first 2 years! Pay within 7 days of the date of the letter... letter wasnt even dated. Complete breach of oft guidelines and the protection from harrasment act...I could go on, brilliant when they are receiving your money, stop giving and they turn ugly”

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Posted 3 years ago

“Lynne has went above and beyond with her customer service.”

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Posted 3 years ago

“Very professional. They got me a really good price and good benefits”

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Posted 3 years ago

“Maryellen Strang was absolutely superb. Very friendly & helpful & gave me all options available. She found the best priced plan & option for me as I have a serious kidney condition. Thank you ever so much & keep up the good work.”

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Posted 3 years ago

“Thanks for your help in finding insurance for Anna, we fond your company very helpful and knowledgeable”

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Posted 3 years ago

“Lovely personal service”

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Posted 3 years ago

Bon Accord Life is rated 4.7 based on 449 reviews