Bon Accord Life Reviews

Name: Bon Accord Life
Rating: 4.69

4.7 Rating 449 Reviews

94 %

of reviewers recommend Bon Accord Life

Company Reviews

Metrics

Info

4.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bon Accord Life:

Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

Visit Website

Phone:

01786477800

Write Your review

Tell us how Bon Accord Life made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bon Accord Life 5 star review on 20th January 2020

Lynda Styan

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Naomi Reynolds was excellent. She answered all my questions, was easy to talk to without applying any pressure. She was easy to talk to and made the decision easy.”

Helpful Report

Posted 5 years ago

Dear Robert Chaytor - Thank you for your excellent review of Naomi's service - we have passed this on and she was delighted to hear this from you. If we can help you with anything else please contact us on 01786477800 or email info@bonaccordlife.com. Thanks, Bon Accord Life.

Posted 5 years ago

“The process is quite long but it was handled well by the salesman and it proved to be successful. Thank you!”

Helpful Report

Posted 5 years ago

Dear Stuart Hoddy-Brown, Thank you for your very positive review and we are delighted you were happy with the service and outcome. We appreciate some policies can take a little longer to process, this is due to us needing to ensure everything is completed correctly to ensure any potential claim will be valid. We are though always looking at providing clients with options that require less, or no, medical questions to cut down on the time taken to process where appropriate. Thank you - Bon Accord Life.

Posted 5 years ago

“Still waiting for an email or anything in writing by post.”

Helpful Report

Posted 5 years ago

Dear Dorothy Miline, Thank you for taking the time to review our service. I have checked the system and we emailed you a confirmation email and copy of your policy documents on the day you took out the plan, May 28th at 12.06pm. Please can you check to see if you have received this or if the email has gone into spam/junk. The provider will send you policy documents by post and/or email within 14 days of your policy start date. If you have not got these within the next 5-6 days please can you call us on 01786477800 or email info@bonaccordlife.com and we will ensure you have these as quickly as possible. Thanks you, Bon Accord Life.

Posted 5 years ago

“I found Bon Accord knowledgeable and extremely helpful. I had an excellent transaction with them. You must”

Helpful Report

Posted 5 years ago

“They provided a really professional service with speedy confirmation of items agreed to be fully recommended”

Helpful Report

Posted 5 years ago

“Pleased that Bon Accord arranged me the required life assurance cover very quickly with a desirable high quality life office. A friendly and well spoken Consultant. However, I did feel it was all done rather too quickly. As far as I am concerned, it would be an improvement and even more honourable if Bon Accord Life gave their customers electronic sight by e-mail of the draft proposals to ascertain any of their amendments and obtain approval before the proposals are submitted to the life office. Such procedures could then make Bon Accord Life more competitive in their customer service. As it would mean that Bon Accord would be operating more in line with life and pensions brokers which still operate like both solicitors and industrial life offices, in that they have face to face meetings with the customers and complete the proposal forms together in a right first time scenario. Including the customer going away and finding out more required information when necessary before submission to the life office and the policy being effected.”

Helpful Report

Posted 5 years ago

“Very good service thank you”

Helpful Report

Posted 5 years ago

“i was contacted as I was offered a free offer to put my life insurance into trust . I agreed to this but up to now have not recieved . We discussed my metlife policy taken out some years ago and i was told clearly that I could have 2 k of funeral cover if i took out a new policy . I agreed to this but when i received policy it states that this 2k cover is only available after 5 years . for the first year i would only get return of premiums so worse than my current policy . I am extremely annoyed that this happened as its misselling and poor advice .”

Helpful Report

Posted 5 years ago

Dear Phil Grimes, I am sorry to hear the service levels you have received are not up to our usual standard. Our free trust service is very popular and I can only apologise for any delays in getting this arranged for you. I understand our Compliance Manager has made contact with you and is committed to resolving both issues you have mentioned to your full satisfaction.

Posted 5 years ago

“Lynn D, customer service was excellent and kept me informed of the life assurance policy that was best tailored to my requirements. She was very polite and went out of her way to get all the correct information that I had asked for. Lynn is a credit to ur company at Bob Accord. Thank u”

Helpful Report

Posted 5 years ago

“Hayley and the team were extremely helpful and patient while searching for the best level of cover to suit my needs. Excellent service”

Helpful Report

Posted 5 years ago

“Very happy”

Helpful Report

Posted 5 years ago

“Excellent customer service by a lovely patient lady who took the time to explain any queries.”

Helpful Report

Posted 5 years ago

“Everything was explained very well and Gary and Lynn gave good customer service. No complaints at all”

Helpful Report

Posted 5 years ago

“Very pleased with my Aig life policy. Excellent customer service provided by Lynn. She kept me updated throughout the process and was extremely professional.”

Helpful Report

Posted 5 years ago

“Gary helped me with protection on my recent mortgage, very helpful and no bother at all, also helped me set up a MetLife plan which I had never heard of till I spoke to Gary.”

Helpful Report

Posted 5 years ago

“Excellent service by Lynn, who made everything clear to me and got me set up with no problems. Thank you!”

Helpful Report

Posted 5 years ago

“Excellent service & very helpful & accommodating staff Thanks Lynn for all your assistance & guidance in setting up the policy for my Mum Also Katie thanks for your assistance”

Helpful Report

Posted 5 years ago

“Completed an online form for life insurance, i was just browsing and looking for quotes, on Monday I got a phone call and spoke to Gary Mitchell at first he seemed really nice and helpful but as soon as I said I was just looking for quotes and keeping my options opened his attitude changed! I felt like he was backing me into a corner to do the application there and then although I said to him numerous times that I'm only looking for quotes and advise and would like to gather enough information before going ahead. He made me feel really uncomfortable on the phone call that I had to end up hanging up ending the phone call. Now bon accord will not stop phoning me I feel harassed at this stage having 4/5 missed calls every day and now they have passed my phone number to other insurance companies I'm getting bombarded with calls which should be against data protection. I think this firm is very unprofessional and should not make customers feel like they have to sign up to something they don't want to nor bombard with calls. Ough to work on customer service skills. If this continues happening I'll be seeing to it further!”

Helpful Report

Posted 5 years ago

Thank you for your review and we apologise for the poor level of service you have received. Firstly I can assure you that we do not, and would not, pass your details, or anyone's details on to any other company. We are very keen to investigate all the issues you have raised but need to clarify your details to be able to fully complete an investigation. From your registered email address it looks like we have called and spoke to you once, and had a total of 5 other calls go to "busy". Our compliance team can verify this and can also review the call made to yourself which made you uncomfortable. Clearly that is not good enough and we apologise for making you feel this way. If you could please email compliance@bonaccordlife.com confirming the number we called you so we can look into this as a matter or urgency. Thank you, Bon Accord Life.

Posted 5 years ago

“Thank you Lynn for all the work you have done for me i do appreciate every thing you have done for me. I am very grateful to the company you all work in.”

Helpful Report

Posted 5 years ago

“Spoke to Sean McLean who was very helpful with Life Insurance and Income Protection. He was patient explaining clearly and answering all my questions. Highly recommend and have passed information onto colleagues. Brilliant service.”

Helpful Report

Posted 5 years ago

Bon Accord Life is rated 4.7 based on 449 reviews