BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 992 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered oil online. Advised that oil was due to arrive on or before 25 Feb, emailed by Boilerjuice to say delivery would come on Wednesday. Did not arrive so tried to contact Boilerjuice but impossible .to get through. Tried the supplier but did not want to know and referred us back to Boilerjuice, Delivery promised for following Monday but still not arrived. Totally unsatisfactory, and when I asked for a refund said I would have to contact the supplier as it had nothing todo with them! Absolutely appalling service and still no joy”

Helpful Report

Good Afternoon, Thank you for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with making contact with us to cancel your order. The supplier has confirmed that due to issues with driver illness and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We can see that you received several notifications that your delivery was due to be made which did not arrive, we absolutely understand the inconvenience this can cause so sincerely apologise for this. We are sorry to hear that you had difficulty in contacting our Customer Service Team. This is not the level of service we like to provide to our customers, and we do take Customer Service very seriously. We are experiencing very high levels of contact currently on the telephones and via email and we try our hardest to respond to all customers in a timely manner. We can only apologise if this was not your experience of contacting us. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Having still received no promise of a delivery date, four days after the supposed last possible date, I went to check on local oil companies and saw that their prices for both standard and express delivery were actually lower than Boiler Juice’s!! So their claim to save their customers hundreds of pounds is a complete fraud!”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. With regard to your comments in relation to the current prices for heating oil as quoted on BoilerJuice.com by our participating suppliers, BoilerJuice is likened to many price comparison websites, and provides a platform for over 100 heating oil suppliers from across the UK to enter their prices to supply and distribute heating oil to the consumer. The suppliers log in and enter their own prices on the site, and the cheapest price for that delivery option is displayed to the customer. As there are multiple suppliers in all but a handful of the UK postcodes, the supplier has to compete for the business by entering their very best price, as they can only win the order if their price is the cheapest. The price a supplier quotes can be affected by many factors, including their buying-in price, their commitment to the oil refineries, their costs of distribution to that postcode district, as well as seasonal supply and demand. We hope this information is helpful, however if we can assist any further please do contact us. Kind Regards Customer Services

“I have used Boilerjuice for nearly 5 years but they have lost me as a customer now. You used to be able to call and speak to someone who would give you an update or chase the supplier. Not now! Oil is overdue. Ordered two weeks ago so not an urgent order in the systen. Difficult to find a contact telephone number. Silly chat option, with bog standard responses telling you to wait until the end of the day. When I did finally get through I was told it has to go to a team leader to check with the supplier! It’s a Saturday, so that’s no response until Monday now. The recording while you wait is all about how much they value customer care, well, I think they need to look at that Credo and do something about it if they really do.”

Helpful Report

Good Afternoon, Thank you very much for your feedback, although we are very sorry to hear you are unhappy with the service you have received from us recently. We are sorry your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Customer Service is extremely important to us at BoilerJuice and we are sorry you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. We are experiencing a period of sustained demand at present and are working very hard to respond to all customers in a timely manner. We can only send our sincere apologies if this was not your experience of contacting us, but we thank you for your feedback so we can look to improve this moving forwards. You are welcome to contact us by telephone on 01480 775454 but please be aware our telephone lines are often extremely busy. Our telephone & chat lines are available 8am-5:30pm Mon - Fri and 9am-1pm Saturdays & Bank Holidays. We hope this information is helpful and we once again thank you for your valuable feedback. If we can help any further, please do contact us. Kind Regards Customer Services

“A smoke screen. Order due today but the web site states they are still waiting to hear from the supplier. The are the supplier when they sell you oil with all the promises but when it goes wrong they go quite and pass the title of supplier to the company who actually deliver the oil. I must stopping using these clowns.”

Helpful Report

Good Morning, Thank you very much for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again please accept our sincere apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Efficient & effective company, with far better prices than my previous supplier of heating oil.”

Helpful Report

“Terrible service take your money and do not deliver now days passed delivery date no one answers the help line and Watsons Fuel who are the suppliers are not much better They answer the phones but can't help you Do not use this company Trading standards will be alerted to their business practice's”

Helpful Report

Good Evening, We are really sorry to hear your delivery was not completed within the time specified by the supplier, leading to the subsequent cancellation of your order. The supplier has confirmed that due to issues with driver illness and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We are sorry to hear that you had difficulty in contacting our Customer Service Team. This is not the level of service we like to provide to our customers and we do take Customer Service very seriously. We are experiencing very high levels of contact currently on the telephones and via email and we try our hardest to respond to all customers in a timely manner. We can only apologise if this was not your experience of contacting us. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Our oil was not delivered by the stated last delivery date, and when I phoned I was first told casually not to worry, that it would be delivered the following day and I would get a confirmation email. I received no such email, nor was the oil delivered, so I phoned again and before I got through to anyone was cut off after nineteen minutes of hanging on the phone listening to them extolling their wonderful customer service; then I phoned yet again and was cut off after thirty-six minutes, presumably because their office was about to close. I then went to the website, which told me that if my oil had not been delivered by the date promised, I should phone their customer service line!!”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery has not been completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that due to issues with driver illness and the volume of orders received there is a delay with some deliveries, we really are sorry that your order is affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Please be assured that we are aware of your situation & our team are working extremely hard with the suppliers to obtain delivery dates for all affected customers. We are really sorry you have had difficulty in contacting us. We are in a period of sustained demand currently and are very sorry for the impact this has on our customers trying to contact us. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Ordered, delivered, good price, whats not to like. Thankyou”

Helpful Report

“Boiler Juice failed to deliver my oil. After four days of chasing, it became clear they couldn't give me an alternative date. I asked for a refund and they only made a partial payment. There was no notice they would make charges and they won't tell me what the charges are for. I am out of pocket. Be very careful.”

Helpful Report

Good Morning, Thank you very much for providing us with your feedback. We are sorry to hear of the delay to your delivery being made and the subsequent cancellation of your order. We can confirm that all fees paid have been returned to your payment card, these should show on your account within a few working days. Should you have any further questions, please do contact us. Kind Regards Customer Services

“Boiler juice failed to deliver my order. I had to chase to find out what was going on. They cancelled the order but made mysterious charges on my card. They are refusing to refund them and refuse to tell me their business address. Has anyone else had anything similar?”

Helpful Report

Good Morning, Thank you very much for providing us with your feedback. We are sorry to hear of the delay to your delivery being bade and the subsequent cancellation of your order. We can confirm that all fees paid have been returned to your payment card, these should show on your account within a few working days. Should you have any further questions, please do contact us. Kind Regards Customer Services

“Good price arrived earlier than quoted.”

Helpful Report

“Ordered easily online . Arrived quickly . Great communication. As always - no problems at all .”

Helpful Report

“As per usual service was first class. The driver was very mannerly and helpful very cheerful and asked if we were coping alright as we are both classed as vulnerable which I thought was very thoughtful of him. Thank you once again.”

Helpful Report

“Very efficient service”

Helpful Report

“ahead of schedule, thank you as the level was low.”

Helpful Report

“nothing is to much trouble there is always someone there to help you never mind what and always give the best price.i recommend this firm”

Helpful Report

“Didn’t receive an email before delivery as requested. Otherwise it was ok.”

Helpful Report

“Oiler Juice have been supplying us for a couple of years now and I have never had any reason to fault the service. Keep up the great work.”

Helpful Report

“always helpful always on time or early always great price. would always recommend.”

Helpful Report

“Easy to use the app and they have been consistently cheaper than local suppliers contacted direct, who then end up delivering the oil! I have signed up to the monthly payment option and await the installation of the tank level monitor.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 992 reviews