BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 992 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

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“Arrived as promised on the due date.”

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“Oil arrived on time - helpful deliverers. pleased with service thank you.”

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“Quick and easy”

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“Spot on timing and driver was very polite.”

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“always the cheapest and reliable”

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“I was disappointed to find that the delivery driver had spilt oil onto my drive and not had the courtesy to mention it.”

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“Always competitively priced and delivery far earlier than the target date. First class.”

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“As always best prices, very helpful when you contact customer service. Delivery on time and driver respected distance and shut gate when left . Would highly recommend .”

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“Best price, delivery on date promised”

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“A1 service received”

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“quick and efficient ...”

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“Boiler juice gave me a quote ,I accepted the quote ,paid for the oil,recieved acceptance e mail ,following day received a confirmation e mail all good ,then out of the blue they informed me a mistake had been made on the price quoted and I would have to pay a further 200 pounds ,not on, if you made a mistake you should have to stick to the quote you gave and accepted the payment for. Doubt I will use them again.”

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“Still waiting fo r receipt o f delivery’s not left with delivery and not convinced I got 600 litres as not enough space in tank”

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“Very good”

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“I have messaged boilerjuice twice now using the contact form on the boilerjuice website and I have had no reply. I have nearly £900 sat in the tank account that I want to closed and have the balance refunded. Why are you not responding??”

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“I requested that delivery time and date be confirmed in advance. This did not happen. The delivery tanker broke down in my drive and as a consequence three deliveries from builders merchants could not be delivered to site. I have called, I have emailed, I have been promised a call back but this has not happened. I am being ignored. Their mistake has cost time and money and they just don’t care.”

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“This is my 3rd day without oil. No hot water or heating. I’m on the connected service and not only has the latest delivery not turned up, the oil monitor provided by Boilerjuice says there is 40% oil in my tank. When you call boiler juice the call handlers are incapable of helping. Tankers usually turn up with no notice or they fail to turn up altogether. This business is a sorry excuse for an oil supplier. Irresponsible and incapable. AVOID.”