BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.36

3.4 Rating 985 Reviews

59 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.4

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one answers the phone when you call and they have taken money from us which exceeds what we originally paid we don’t want their service for a monitor but they have kept that money and when trying to call to get it refunded no one answers this has to be the worst Mickey Mouse operation in the uk bad customer service we have as of yet still waiting to receive an email too which we sent over a week ago now no response to said email still waiting to actually talk to a real person.everybody should avoid this company as you don’t get anywhere with them .”

Helpful Report

“My advice is DO NOT USE THIS COMPANY. I placed an order with Boiler juice on 4th December for 900 litres of heating oil on a 5 working day delivery to arrive on or before 9th December. Received an email and text on the 9th to advise delivery was scheduled for that day. No oil was delivered. Phoned on the 12th to complain and eventually got through after 35 minutes wait to be told it would be resolved. Received an email and text on the 13th to advise delivery was scheduled for that day. Again no oil was delivered. Today, 15th December, i phoned to be told very unhelpfully and arrogantly that boiler juice were only a price comparison site and they had no responsibility for the delivery of my order although they would try and escalate our order with the delivery company and call me back. Despite their assurances, having received no further updates, I have called the supplier Certas to be told they ran out of heating oil on the 13th December and Boiler Juice were informed. So in conclusion Boiler Juice have sold me oil that they cannot provide. Their customer service is shocking and they have lost loyal customer who has used them for 6 years by failing to provide the service they offer, failing to provide any communication and failing to be truthful when questioned about my order. To make matters worse I am expected to wait 5 days for my payment to be refunded when I have had to pay to an alternative supplier. I am now close to running out and need to wait until the 20th December for an urgent delivery to arrive. AVOID.”

Helpful Report

“Easy to order, on time delivery. Driver phoned to double check he had the correct house as we were out. Great service.”

Helpful Report

“Boiler Juice are useless. Ordered two weeks ago for delivery by 9th Dec and paid extra. Now 15th and still no sign. I contacted Certas direct, was told they are prioritising their direct customers and probably no other orders via agents before 30th Dec. Boiler Juice totally oversell their service. Now cannot contact on the phone, think they have barred my number!!! Going elsewhere as have no choice... DO NOT USE ... false economy as they cannot meet their promises or the demand. Also, the so called customer service advisers do not help ... just keep apologising. Was told not to call Certas ... wonder why?”

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“Very helpful and polite delivery”

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“they are the worst company I have ever dealt with I placed an order nearly two weeks ago and paid the premium to hve it delivered by last Friday, it is now wednesday, still no oil and they can't even tell me when I'll get it. The worst thing is that I could have gone to lots of other companies when I wnet to them but now because it is so near to Christmas no alternative company can get me a delivery until after Christmas and maybe not until the New Year. I have sepnt over 8 hours waiting in the phone queue or waiting for some answers when I do finally get though and still nothing costructive back from them. I am now looking at having to get a plumber in to drain my heating system so it doesn't freeze, and looking for a hotel that will take my family and our pets. The cost to me will be several thousands of pounds just because of boiler jiuce's incompetence. DO NOT USE THEM - GO ANYWHERE BUT TO BOILER JUICE”

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“Excellent service and great price”

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“Best price locally. Quick delivery.”

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“Folks this is my 5th delivery and no sign of it Previous 4 deliveries fine No response from customer service Sad to see that the company has gone down the pan so quickly since my last order in May 2022”

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“Thanks got delivered so quickly”

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“Delivery was quick and communication regarding this was excellent. All was sorted in my absence and was completed prior to the actual delivery time. The only evidence left was the receipt through the letterbox. As a new home owner and a novice to heating oil, I was both relieved and impressed with the simplicity of ordering a top up prior to a cold winter! Thank you BoilerJuice.”

Helpful Report

“Very prompt service as always.”

Helpful Report

“Excellent service”

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“Always meet delivery dates promised with no hassle.”

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“Fast efficient service, competitive prices.”

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“Easy to order, competitive price and efficient delivery - thank you.”

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“Easy to contact, good customer service, very quick delivery. Thank you very much!! Keep up the good work!”

Helpful Report

“I didn't order because the price was over 91p per litre when on the same day I bought through Homefuels Direct for 79.9p Thanks goodness I am aware enough not to be conned into their connected scheme otherwise I would have regularly been paying too much”